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Hard Disk SMART test determined the health status as "Caution" What should I do?


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#1 TheDcoder

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Posted 17 October 2016 - 10:50 AM

Hello, I just checked my laptop's internal hard disk with CrystalDiskInfo and the health status is "Caution"

UuRyFAh.png

This tooltip appears when I hover my mouse over the big yellow "Caution" label:

Caution [05] Reallocated Sectors Count: 131088

 

So, what does this mean? Is my hard disk dying?  :unsure:  :blink:  :rip:

 

Thanks in Advance... my Hard Disk does not have much time :(



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#2 RolandJS

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Posted 17 October 2016 - 11:24 AM

Have you routinely been making full image OS and data partition backups?  If so, keep a couple of current images of both OS and data partitions.  Eventually, you're heading for a hard-drive failure -- I cannot predict how long or how short a period you have concerning your hard-drive.


Edited by RolandJS, 17 October 2016 - 11:24 AM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#3 TheDcoder

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Posted 17 October 2016 - 11:52 AM

Have you routinely been making full image OS and data partition backups?  If so, keep a couple of current images of both OS and data partitions.

I am afraid that I am not doing this...

 

Eventually, you're heading for a hard-drive failure -- I cannot predict how long or how short a period you have concerning your hard-drive.

Oh my... I should do something about this... and quick! :exclame:

before my hard drive dies :axe:

 

Thanks Ronald :)



#4 RolandJS

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Posted 17 October 2016 - 12:23 PM

Have you routinely been making full image OS and data partition backups?  If so, keep a couple of current images of both OS and data partitions.

I am afraid that I am not doing this...

Eventually, you're heading for a hard-drive failure -- I cannot predict...[when]...concerning your hard-drive.

Oh my... I should do something about this... and quick! :exclame:   before my hard drive dies :axe:   Thanks Roland :)

No need to panic yet   :)   Please find available and reliable external media, download and install Macrium Reflect or anything similar. If you're not used to making backups and the usb/dvd boots for restore -- consider having a local computer friend help you with this.


Edited by RolandJS, 17 October 2016 - 12:24 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#5 TheDcoder

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Posted 17 October 2016 - 12:33 PM

I was planning to buy a new hard drive because the current one does not have enough space for my linux distro....

download and install Macrium Reflect or anything similar.

I would rather use Parted Magic or Clonezilla :)
 
Now, getting to the technical details of my problem: The "critical" attribute of my S.M.A.R.T test was "Reallocated Sectors Count", a quick look on wikipedia states that it might be indicating a hard disk failure... and I have the worst possible score in that test :(

Reallocated Sectors Count:
Count of reallocated sectors. The raw value normally represents a count of the bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate. This allows a drive with bad sectors to continue operation. While primarily used as a metric of the life expectancy of the drive, this number also affects performance. [See standard ACS-3 for more information]


Edited by TheDcoder, 17 October 2016 - 12:34 PM.


#6 Captain_Chicken

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Posted 17 October 2016 - 02:34 PM

I might be more careful: I would copy just your most important files off first and then if you copy over errors or the drive fails during a full backup you won't lose important files.

Computer Collection:

Spoiler

Spoiler

Spoiler

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#7 TheDcoder

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Posted 17 October 2016 - 03:05 PM

Thanks for the advice :)



#8 TheDcoder

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Posted 17 October 2016 - 03:14 PM

I did a full smart scan and here are the results:

smartctl 6.5 2016-05-07 r4318 [x86_64-linux-4.6.3-pmagic64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Hitachi/HGST Travelstar Z5K500
Device Model:     Hitachi HTS545050A7E380
Serial Number:    TE85423NG4XAGW
LU WWN Device Id: 5 000cca 770c23bdc
Firmware Version: GG2OA7A0
User Capacity:    500,107,862,016 bytes [500 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Form Factor:      2.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS T13/1699-D revision 6
SATA Version is:  SATA 2.6, 3.0 Gb/s
Local Time is:    Tue Oct 18 01:12:16 2016 IST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

General SMART Values:
Offline data collection status:  (0x02)	Offline data collection activity
					was completed without error.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(   45) seconds.
Offline data collection
capabilities: 			 (0x5b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					No Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 ( 115) minutes.
SCT capabilities: 	       (0x003d)	SCT Status supported.
					SCT Error Recovery Control supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   100   089   062    Pre-fail  Always       -       0
  2 Throughput_Performance  0x0025   198   100   040    Pre-fail  Offline      -       125
  3 Spin_Up_Time            0x0023   234   100   033    Pre-fail  Always       -       1
  4 Start_Stop_Count        0x0032   098   098   000    Old_age   Always       -       3738
  5 Reallocated_Sector_Ct   0x0033   100   100   005    Pre-fail  Always       -       16 (0 2)
  7 Seek_Error_Rate         0x002f   100   100   067    Pre-fail  Always       -       0
  8 Seek_Time_Performance   0x0025   115   100   040    Pre-fail  Offline      -       34
  9 Power_On_Hours          0x0032   083   083   000    Old_age   Always       -       7469
 10 Spin_Retry_Count        0x0033   100   100   060    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   098   098   000    Old_age   Always       -       3606
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0033   100   100   097    Pre-fail  Always       -       0
187 Reported_Uncorrect      0x0032   100   035   000    Old_age   Always       -       2912089276503
188 Command_Timeout         0x0032   100   099   000    Old_age   Always       -       652862816276
190 Airflow_Temperature_Cel 0x0022   054   042   045    Old_age   Always   In_the_past 46 (Min/Max 44/50)
191 G-Sense_Error_Rate      0x0032   087   087   000    Old_age   Always       -       3547
192 Power-Off_Retract_Count 0x0032   099   099   000    Old_age   Always       -       19923248
193 Load_Cycle_Count        0x0032   084   084   000    Old_age   Always       -       167536
196 Reallocated_Event_Count 0x0032   100   100   000    Old_age   Always       -       2
197 Current_Pending_Sector  0x0032   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0036   100   100   000    Old_age   Always       -       0
223 Load_Retry_Count        0x002a   100   100   000    Old_age   Always       -       0

SMART Error Log Version: 1
ATA Error Count: 20 (device log contains only the most recent five errors)
	CR = Command Register [HEX]
	FR = Features Register [HEX]
	SC = Sector Count Register [HEX]
	SN = Sector Number Register [HEX]
	CL = Cylinder Low Register [HEX]
	CH = Cylinder High Register [HEX]
	DH = Device/Head Register [HEX]
	DC = Device Command Register [HEX]
	ER = Error register [HEX]
	ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 20 occurred at disk power-on lifetime: 3343 hours (139 days + 7 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 41 48 78 2b 83 02  Error: UNC at LBA = 0x02832b78 = 42150776

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 00 70 c0 2a 83 40 00      00:03:11.406  READ FPDMA QUEUED
  61 08 68 f0 e6 db 40 00      00:03:11.109  WRITE FPDMA QUEUED
  ea 00 00 00 00 00 a0 00      00:03:11.075  FLUSH CACHE EXT
  61 08 58 80 e7 db 40 00      00:03:11.075  WRITE FPDMA QUEUED
  61 28 50 68 ce dd 40 00      00:03:11.074  WRITE FPDMA QUEUED

Error 19 occurred at disk power-on lifetime: 3343 hours (139 days + 7 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 41 48 78 2b 83 02  Error: UNC at LBA = 0x02832b78 = 42150776

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 00 48 c0 2a 83 40 00      00:03:06.938  READ FPDMA QUEUED
  60 08 40 b0 f9 4d 40 00      00:03:06.632  READ FPDMA QUEUED
  60 08 38 a8 f9 4d 40 00      00:03:06.616  READ FPDMA QUEUED
  60 18 30 60 c4 70 40 00      00:03:06.611  READ FPDMA QUEUED
  60 08 28 d8 fa 4d 40 00      00:03:06.611  READ FPDMA QUEUED

Error 18 occurred at disk power-on lifetime: 3343 hours (139 days + 7 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 41 48 78 2b 83 02  Error: UNC at LBA = 0x02832b78 = 42150776

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 00 70 c0 2a 83 40 00      00:03:02.464  READ FPDMA QUEUED
  ef 02 00 00 00 00 a0 00      00:03:02.452  SET FEATURES [Enable write cache]
  60 08 68 a0 59 d4 40 00      00:03:02.436  READ FPDMA QUEUED
  61 08 60 80 e7 db 40 00      00:03:02.436  WRITE FPDMA QUEUED
  ef 90 03 00 00 00 a0 00      00:03:02.436  SET FEATURES [Disable SATA feature]

Error 17 occurred at disk power-on lifetime: 3343 hours (139 days + 7 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 41 48 78 2b 83 02  Error: UNC at LBA = 0x02832b78 = 42150776

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 00 58 c0 2a 83 40 00      00:02:58.925  READ FPDMA QUEUED
  60 18 50 c0 2b 83 40 00      00:02:58.925  READ FPDMA QUEUED
  60 01 48 31 6d 80 40 00      00:02:58.925  READ FPDMA QUEUED
  ef 02 00 00 00 00 a0 00      00:02:58.924  SET FEATURES [Enable write cache]
  60 18 01 01 00 00 a0 ff      00:02:58.895  READ FPDMA QUEUED

Error 16 occurred at disk power-on lifetime: 3343 hours (139 days + 7 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 41 48 78 2b 83 02  Error: UNC at LBA = 0x02832b78 = 42150776

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 18 40 c0 2b 83 40 00      00:02:55.406  READ FPDMA QUEUED
  60 00 38 c0 2a 83 40 00      00:02:55.406  READ FPDMA QUEUED
  60 08 30 70 3c a9 40 00      00:02:52.243  READ FPDMA QUEUED
  60 08 28 f8 34 a9 40 00      00:02:52.235  READ FPDMA QUEUED
  60 02 20 ab 09 8f 40 00      00:02:52.234  READ FPDMA QUEUED

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%      7469         -
# 2  Short offline       Aborted by host               80%      2215         -
# 3  Short offline       Completed without error       00%      1363         -
# 4  Extended offline    Completed without error       00%      1318         -
# 5  Short offline       Completed without error       00%       441         -
# 6  Short offline       Completed without error       00%         3         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

wMv9tKC.png

0Jea1hm.png

52rSYrC.png

(Link to the Imgur Gallery)


Edited by TheDcoder, 18 October 2016 - 05:29 AM.


#9 TheDcoder

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Posted 18 October 2016 - 05:30 AM

I have attached the images in the previous post



#10 RolandJS

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Posted 18 October 2016 - 05:54 AM

download and install Macrium Reflect or anything similar.

I would rather use Parted Magic or Clonezilla  :)

 

I'm not sure cloning your problematic HD is going to be the answer; I recommended Macrium Reflect [or anything similar] because I too thought copying your most important data folders and files is your first project before even attempting any full images.  I do not which freebies allow UpickNchoose folders and files.  as I only have the Macrium Reflect and Image for Windows pay-fors.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#11 TheDcoder

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Posted 18 October 2016 - 06:37 AM

I thought copying your most important data folders and files is your first project before even attempting any full images.

Yes, I have already copied my important to files to a safe place. The only thing remaining is to image the whole hard disk...

 

P.S I thought Macrim Reflect is a imaging/backup tool?



#12 Mike_Walsh

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Posted 18 October 2016 - 07:38 AM

P.S I thought Macrim Reflect is a imaging/backup tool?

 

 

It is. And as far as I am aware, it also only works with Windows. It'll backup Linux partitions.....but you have to be running Windows in order to use it. As a fellow Linux user, I too would go with Clonezilla.....it works 100% of the time. As you say, you've already backed-up your important, personal stuff.....so go for it.

 

There's also this one, which comes highly-recommended:-

 

http://redobackup.org/

 

It runs from a bootable LiveCD.....as does Parted Magic:-

 

https://partedmagic.com/

 

 

 

 

Mike.  :wink:


Edited by Mike_Walsh, 18 October 2016 - 07:50 AM.

Distros:- Multiple 'Puppies'..... and Anti-X 16.1

My Puppy BLOG ~~~  My Puppy PACKAGES

Compaq Presario SR1916UK; Athlon64 X2 3800+, 3 GB RAM, WD 500GB Caviar 'Blue', 32GB Kingspec PATA SSD, 3 TB Seagate 'Expansion' external HDD, ATI Radeon Xpress 200 graphics, Dell 15.1" pNp monitor (1024 x 768), TP-Link PCI-e USB 3.0 card, Logitech c920 HD Pro webcam, self-powered 7-port USB 2.0 hub

Dell Inspiron 1100; 2.6 GHz 400FSB P4, 1.5 GB RAM, 64GB KingSpec IDE SSD, Intel 'Extreme' graphics, 1 TB Seagate 'Expansion' external HDD, M$ HD-3000 'Lifecam'.

 

KXhaWqy.gifFQ8nrJ3.gif

 

 


#13 RolandJS

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Posted 18 October 2016 - 09:17 AM

"...have to be running Windows in order to use it..."

Like Image for Windows, Macrium Reflect will make images from within Windows or it can be usb/dvd booted and make images; and also like IfW, MR has to be usb or dvd booted [utilizing WinPE] to restore.


Edited by RolandJS, 18 October 2016 - 09:17 AM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#14 TheDcoder

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Posted 18 October 2016 - 09:43 AM

I am not very fond of imaging while the system is active, thus I use Parted Magic, it entirely runs from the RAM ;) (It also takes up less resources than WinPE)

 

MR has to be usb or dvd booted [utilizing WinPE] to restore.

Understandable, its theoretically impossible to restore the image when the system running!

 

Thanks for the feedback guys! :D



#15 Al1000

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Posted 18 October 2016 - 10:09 AM

Hello, I just checked my laptop's internal hard disk with CrystalDiskInfo and the health status is "Caution"

So, what does this mean? Is my hard disk dying?  :unsure:  :blink:  :rip:


Is this the first time you have checked it? This could mean the HDD has a manufacturing defect. If the reallocation sector count increases over time, that would be a sure sign that the drive is on the road to failure, but if it remains constant then the drive could last for years.

I personally save smart attributes for my drives to file, so that I can compare results when I check the drives again.

The best tools available for testing (and repairing) hard drives are ordinarily the manufacturers' own tools, as they are designed with that specific hard drive in mind, rather than generic third party tools such as the one you are using.

In my experience (with Seagate and WD), not only do results of tests tend to be more reliable using manufacturers' own tools, but they sometimes also have the option to repair drives that third party tools don't have.

You'll find more information and a link to the official Hitachi tool here:

http://www.groovypost.com/howto/check-health-of-computer-hard-drive/




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