Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

HEUR:Trojan.Win32.Generic


  • This topic is locked This topic is locked
10 replies to this topic

#1 Voltzin

Voltzin

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:02:41 AM

Posted 16 October 2016 - 01:31 PM

Hello guys. I got infected with this Trojan today. I was unable to open Chrome, explorer.exe or task manager. My Kaspersky tried to repair it, but the only solution was deleting the file. After that, I rebooted the PC and I could open Chrome and so on, but my PC is extremely slow. I don't know if Kaspersky was able to deal with the malware, if anyone could check it would be awesome.

 

Thanks in advance.

Attached Files



BC AdBot (Login to Remove)

 


#2 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,660 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:41 PM

Posted 21 October 2016 - 01:35 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/629616 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new FRST log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download FRST by Farbar from the following link if you no longer have it available and save it to your destop.

    FRST Download Link

  • When you go to the above page, there will be 32-bit and 64-bit downloads available. Please click on the appropriate one for your version of Windows. If you are unsure as to whether your Windows is 32-bit or 64-bit, please see this tutorial.
  • Double click on the FRST icon and allow it to run.
  • Agree to the usage agreement and FRST will open. Do not make any changes and click on the Scan button.
  • Notepad will open with the results.
  • Post the new logs as explained in the prep guide.
  • Close the program window, and delete the program from your desktop.


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 Voltzin

Voltzin
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:02:41 AM

Posted 22 October 2016 - 11:04 AM

Here are the new logs. I still need some experienced eyes looking at it.

Attached Files



#4 blueelvis

blueelvis

    Bleep Blop Bleep


  • Malware Response Team
  • 1,666 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:09:11 AM

Posted 23 October 2016 - 02:27 PM

Hi Voltzin & Welcome to the forums ^_^,

 

 

Sorry for the delayed response. Too much load ;)

I would be helping you with your computer problems. Right now, I am a trainee at the Bleeping Computer Malware Removal Study Hall.
I am Pranav and now that we are friends, I would like to call you by your first name if that is fine with you  :hug:

All of my proposed fixes and suggestions must be approved by a fully-qualified Malware Removal Instructor. This will delay response times somewhat, but I will endeavor to respond within a reasonable time, normally 48 hours after your last post.

I will need some time to review your FRST logs and consult with the Malware Response Instructor (MRI) who will be assigned to supervise this topic. That could take a few days. Once I have reviewed my proposed response with the assigned MRI, I will reply to you with initial instructions.

While you wait for further instructions, kindly do not run any additional tools as that might complicate the process of fixing your computer and cause delays.

Have a nice day!

Regards,
Pranav 


Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#5 Voltzin

Voltzin
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:02:41 AM

Posted 23 October 2016 - 02:42 PM

Hey Pranav. Will be awesome having you with me this time. Take your time to review the logs, study goes first =) You can call me Volt, too.

Have a good day!



#6 blueelvis

blueelvis

    Bleep Blop Bleep


  • Malware Response Team
  • 1,666 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:09:11 AM

Posted 27 October 2016 - 10:33 AM

Hi Volt ^_^,


Before we start dealing with the problems you are experiencing, I would ask that you to take note of the following points:

  • I am a Bleeping Computer volunteer, so I ask you to be patient. I know it is frustrating when your computer is not working properly, but malware removal takes time.
  • Please also remember that I only dedicate a limited number of hours a day to helping people. We may live in different time zones, which may cause delays in responding.
  • If I have not responded to you within 48 hours, please send me a personal message. Likewise, I expect you to respond within 48 hours, and sooner is better because we can fix your computer faster.
  • If I have not heard from you in three days, I will "bump" your post. After five days of no response, I will consider that you no longer need my assistance and this thread will be closed.
  • Logs can take a while to research, so please be patient.
  • Some issues just cannot be solved so you must be prepared for this.
  • Please read and follow the instructions in the exact sequence that they are posted to avoid making a bad situation worse.
  • Please print or copy and save the instructions.
  • Back up all your data and important files on another (external) drive before starting to run malware removal tools.
  • You should try to limit your browsing with this computer until you are given the "All Clear." Some malware applications steal passwords.
  • Please do not install or uninstall any applications, unless directed. Don't run any scripts or tools on your own because unsupervised usage may cause more harm than good.
  • Please use only that tools you have been instructed to use.
  • If you are using CD/DVD emulation software, this should be uninstalled or disabled as it can interfere with the removal of some malware. It can be turned off with Defogger and then turned back on when you get the "All Clear."
  • Please copy and paste the requested log files inside your post, unless otherwise instructed.
  • There are no silly questions. Ask for clarification, if you have any questions or concerns.
  • Bleeping Computer does not support any piracy. Evidence of illegal OS, software, cracks/keygens, etc., will be revealed by scan logs, and if found, further assistance may be suspended. Uninstall such software before proceeding!
  • Any P2P software such as uTorrent, BitTorrent, Kazaa, etc. must be uninstalled or completely disabled. P2P software is a major security risk to your computer and that may have been the route the malware used to infect your computer. Do not use any P2P software until we conclude your topic.
  • Failure to follow these guidelines may result in assistance being withdrawn and your thread being closed.
  • I am volunteering my time to help you, and I will need you to help me. Together, we can, hopefully, disinfect your computer and get if functioning properly again. That is my only aim.

Let's begin!

 

 

Going over your logs I noticed that you have uTorrent installed
  • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs as this is by far the most likely reason you were infected!
  • Files that are downloaded from these website are most likely infected, and even though they may appear to be what you wanted, they may infect your computer at the same time! Do not download files from your p2p client and if you do always scan the file with your anti-virus before executing them!
  • Websites that contain links to download are also highly likely to try and infect your computer! Please avoid them as much as possible and if pop-up boxes appear, always try and close them by clicking the cross at the top right of the window or terminating the browser!
  • The best way to eliminate the risk of infection from p2p applications are to avoid these types of web sites and not use any P2P applications.
  • It is pretty much certain that if you continue to use P2P programs, you will get infected again.
 
I would recommend that you uninstall utorrent, however that choice is up to you. If you choose to remove these programs, you can do so via Start > Control Panel > Add/Remove Programs.
If you wish to keep it, please do not use it, and remove all files downloaded from it until your computer is cleaned! After your computer is cleaned, please Practice Safe Internet and always scan downloaded files with an anti-virus before executing to minimize risk!
 
 
Download attached fixlist.txt file and save it to the Desktop.
 
NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.
 
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
 
Run FRST/FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.
 
 
 
ZN3USrZ.png Emsisoft Emergency Kit
  • Click here to download Emsisoft Emergency Kit. The download will automatically start after a moment.
  • Save EmsisoftEmergencyKit.exe to your Desktop.
  • Double click on EmsisoftEmergencyKit.exe (Windows Vista/7/8 users: Accept UAC warning if it is enabled). A screen like this will appear:
dQVDkTW.png
  • Leave everything as it is, then click Extract. This will unpack Emsisoft Emergency Kit to the EEK folder located in the root drive (usually C:\).
  • Once the extraction is done, an icon qwL1Upn.png will appear on your Desktop. Double click it to start Emsisoft Emergency Kit.
  • Wait for Emsisoft Emergency Kit to finish loading signatures. A screen like this should appear:
yEgPemv.png
  • Choose Yes, then wait for EEK to finish updating.
  • Choose Malware Scan under the Scan button. When EEK asks to activate PUP detection, choose Yes.
  • Wait for the scan to finish.
RUeRoi4.png
  • If EEK detects something, all detected items will be displayed. Place a checkmark before everything, then choose Quarantine Selected.
  • If Emsisoft Emergency Kit asks to reboot, please do so immediately.
  • The scan log is located in Logs -> Scan Logs. Click on the entry of the latest scan, choose Export and save the report on your Desktop.
P7FSALs.png
  • Please Copy and Paste the contents of the scan log in your next reply.

 

 

 

Let me know how it goes.

 

Have a nice day ^_^

 

-Pranav

 

Attached Files


Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#7 Voltzin

Voltzin
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:02:41 AM

Posted 29 October 2016 - 06:12 PM

Hey Pranav, my bad this time for the delay. The logs are here:

 

Resultado da Correção pela Farbar Recovery Scan Tool (x64) Versão: 29-10-2016
Executado por vinic (29-10-2016 20:46:02) Run:1
Executando a partir de C:\Users\vinic\Desktop
Perfis Carregados: vinic (Perfis Disponíveis: vinic)
Modo da Inicialização: Normal
==============================================
 
fixlist Conteúdo:
*****************
CustomCLSID: HKU\S-1-5-21-1624840643-979802651-2656874851-1001_Classes\CLSID\{793EE463-1304-471C-ADF1-68C2FFB01247}\InprocServer32 -> C:\Users\vinic\AppData\Local\Google\Update\1.3.29.5\psuser_64.dll => Nenhum Arquivo
 
GroupPolicyScripts: Restrição <======= ATENÇÃO
*****************
 
"HKU\S-1-5-21-1624840643-979802651-2656874851-1001_Classes\CLSID\{793EE463-1304-471C-ADF1-68C2FFB01247}" => chave removido (a) com sucesso.
C:\WINDOWS\system32\GroupPolicy\Machine => movido com sucesso
C:\WINDOWS\system32\GroupPolicy\GPT.ini => movido com sucesso
 
 
O sistema precisou ser reiniciado.
 
==== Fim de Fixlog 20:46:03 ====
 
 
Emsisoft Anti-Malware Free - Versão 11.9
Última atualização 29/10/2016 20:58:06
Conta do usuário: VINICIUS-NOTEBO\vinic
Computer name: VINICIUS-NOTEBO
OS version: Windows 10x64 
 
Configuração do exame:
 
Tipo de exame: Procura de Malware
arquivos: Rootkits, Memória, Rastros, Arquivos
 
Detectar PUPs (apls. indesejados): Ligado
Análise de arquivos: Desligado
Análise de ADS: Ligado
Extensão de arquivo: Desligado
Caching avançado: Ligado
Acesso direto ao disco: Desligado
 
Início do exame: 29/10/2016 20:59:09
 
Analisados: 83991
Achado 0
 
Fim do exame: 29/10/2016 21:12:46
Duração do exame: 0:13:37
 


#8 blueelvis

blueelvis

    Bleep Blop Bleep


  • Malware Response Team
  • 1,666 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:09:11 AM

Posted 30 October 2016 - 03:22 PM

Hey Volt ^_^,

 

Your machine appears clean!

 

If your computer is still running slow, I would suggest you to go through this link - http://www.bleepingcomputer.com/forums/t/87058/slow-computerbrowser-check-here-first;-it-may-not-be-malware/

 

If you still need assistance with issues which are non-malware, I would suggest you to create a topic in this sub-forum - http://www.bleepingcomputer.com/forums/f/229/windows-10-support/


Are you having any additional problems at this point? If so, please let me know. Otherwise feel free to enjoy use of your repaired machine   :thumbup2:

bwebb7v.jpgDownload Delfix from here and save it to your desktop.

  • Ensure Remove disinfection tools is checked.
  • Also place a checkmark next to:
    • Create registry backup
    • Purge system restore
    delfix.jpg
  • Click the Run button.

When the tool is finished, a log will open in notepad. Please copy and paste the log in your next reply.

The most common cause of an infected machine is the Trojan Horse, or programs which appear to be legitimate but which contain malicious payloads, or which are simply malicious in and of themselves. No antivirus, firewall, host-based intrusion prevention system (HIPS), or other security software can fully protect you against this kind of attack. The best way to project yourself is not to run email attachments from untrusted sources, and avoid software downloaded from the internet wherever possible. Remember, when you run an application, you are giving that application permission to do to your machine anything you can do to the machine, including create, modify, or destroy files or other data. In the Windows (and most other systems' such as Unix) security model, applications don't have privileges, users do.

The second most common cause of infection is out of date software. Leaving your system unpatched leaves holes through which attackers can execute code on your behalf without your consent. This goes for far more than common targets such as Windows and Internet Explorer. Most recent threats target other third party software, such as Adobe's Adobe Reader, Shockwave Player, or Flash Player, or Oracle's Java browser plugins. You can check your system for out of date software manually, or by using automated tools such as Secunia's Personal Software Inspector. This goes doubly for security applications such as antivirus and other antimalware products based on definition lists, where out of date lists mean no detection of newer malware.

Finally, occasionally you will be forced to run some potentially infected binary, or attackers will use a hole which is unpatched by software vendors, so a last line of defense is needed. That means turning on a firewall (Windows Firewall included with Windows XP SP2 or later is fine) and leaving it on, and using and keeping up to date an antivirus solution such as Norton AntiVirus. Antiviral solutions don't even have to cost money; for instance Microsoft Secuity Essentials provides perfectly acceptable protection for free. If for some reason you don't like MSE, there are other free products available as well:

  • Avast (home use only)
  • Avira (shows nag screen to purchase full product when updating, home use only)
  • AVG (slightly poorer performance as of late)

That should be fine for the majority of users. However, if you absolutely want additional protection, consider one or more of the following products:

If you want more information on methods malware use to infect your computer, consider browsing our How did I get infected? topic.

 

Have a nice day!

 

 

Regards,

Pranav


Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#9 Voltzin

Voltzin
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:02:41 AM

Posted 30 October 2016 - 05:03 PM

I'm glad to hear that! Here is the log

 

# DelFix v1.013 - Relatório criado 30/10/2016 às 20:02:21
# Atualizado 17/04/2016 por Xplode
# Usuário : vinic - VINICIUS-NOTEBO
# Sistema Operacional : Windows 10 Pro  (64 bits)
 
~ Removendo ferramentas de desinfecção ...
 
Removido : C:\FRST
Removido : C:\Users\vinic\Desktop\FRST-OlderVersion
Removido : C:\Users\vinic\Desktop\Addition.txt
Removido : C:\Users\vinic\Desktop\Fixlog.txt
Removido : C:\Users\vinic\Desktop\FRST.txt
Removido : C:\Users\vinic\Desktop\FRST64.exe
 
~ Criando backup do registro ... OK
 
########## - EOF - ##########
 
 
 
 
Thank you for you help, Pranav. I hope that you can go on with your study.


#10 blueelvis

blueelvis

    Bleep Blop Bleep


  • Malware Response Team
  • 1,666 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:09:11 AM

Posted 31 October 2016 - 02:53 AM

 

I'm glad to hear that! Here is the log

 

# DelFix v1.013 - Relatório criado 30/10/2016 às 20:02:21
# Atualizado 17/04/2016 por Xplode
# Usuário : vinic - VINICIUS-NOTEBO
# Sistema Operacional : Windows 10 Pro  (64 bits)
 
~ Removendo ferramentas de desinfecção ...
 
Removido : C:\FRST
Removido : C:\Users\vinic\Desktop\FRST-OlderVersion
Removido : C:\Users\vinic\Desktop\Addition.txt
Removido : C:\Users\vinic\Desktop\Fixlog.txt
Removido : C:\Users\vinic\Desktop\FRST.txt
Removido : C:\Users\vinic\Desktop\FRST64.exe
 
~ Criando backup do registro ... OK
 
########## - EOF - ##########
 
 
 
 
Thank you for you help, Pranav. I hope that you can go on with your study.

 

Hey Volt ^_^,

 

Glad to hear that and yes, I am back to my studies :)

 

My instructor will close this thread shortly.

 

 

Have a nice day!

 

-Pranav


Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#11 LiquidTension

LiquidTension

  • Malware Response Team
  • 1,278 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:41 AM

Posted 31 October 2016 - 07:05 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Posted Image




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users