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New laptop (Windows 10) with GeForce 1060. Adobe CC apps crashing


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#1 afrank

afrank

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Posted 16 October 2016 - 11:47 AM

Hi.

Hi. I just recently received my new Sager NP8152-S laptop
It was customized and came with an NVIDIA GeForce GTX 1060 (6GB) GDDR5 display card.
 
Specs:
15.6” FHD 16:9 IPS LED-Backlit w/ G-SYNC Technology (1920x1080)
Windows® 10 Home 64-Bit 
6th Generation Intel® Skylake™ i7-6700HQ (2.6GHz - 3.5GHz, 6MB Intel® Smart Cache)
NVIDIA® GeForce® GTX 1060 (6GB) GDDR5 (Pascal)
32GB (2x16GB) DDR4 2400MHz Dual Channel Memory 
M.2 Slot 1: 500GB Samsung 850 EVO M.2 SSD
2.5" Bay 1: 500GB Samsung 850 EVO Series SSD
Intel® Dual Band AC 8260 802.11 A/AC/B/G/N 2.4/5.0GHz + Bluetooth™ 4.0 [M.2 Chip]
 
 
I have an Adobe Creative Cloud subscription and yesterday I installed Adobe Creative Cloud. 
It seems that several Adobe apps are crashing. Photoshop crashes when I open a file (even a new file). Premiere Pro crashes upon launching the app, etc.
 
Looking at my Windows Event Viewer I see this:
 
====================
 
Faulting application name: Photoshop.exe, version: 17.0.1.156, time stamp: 0x5792635d
Faulting module name: igdrcl64.dll, version: 21.20.16.4494, time stamp: 0x57963ec5
Exception code: 0xc0000005
Fault offset: 0x0000000000634bd0
Faulting process id: 0x6b4
Faulting application start time: 0x01d22723dca93316
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\igdrcl64.dll
 
====================
 
It seems that "igdrcl64.dll" has to do with the Intel HD Graphics card.
The same dll is mentioned with other Adobe apps crashing.
 
However, in device manager, I don't see an Intel HD Graphics card listed. I only see the NVIDIA GeForce card.
 
I opened Photoshop preferences and it is already set to use the NVIDIA Geforce card.
 
Someone said that laptops switch to the high performance GPU only when the need arises (by default) to save power. The GPU switching is what can cause problems. He suggested maybe installing the driver for the Intel HD Graphics card, but I don't know which driver to install and not sure how to do this.
 
Does anyone here know of any solution to this problem? I hope so  :( sucks to pay so much for a new laptop and have these issues from the get go.
 
Thanks

Edited by hamluis, 17 October 2016 - 01:45 PM.
Moved from Internal Hardware to Win 10 - Hamluis.


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