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Computer started slowing down after I moved.


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#1 Cappyjack

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Posted 16 October 2016 - 10:18 AM

I recently moved, and when I plugged everything in to the computer and flipped it on in the new house I found that it now suffers from intermittent debilitating slow-downs. I was thinking it might be a hardware issue. In the process of moving, the computer did spend a day or two in a car in the hot sun, so maybe the heat damaged something like the HDD? The computer was working fine before I moved. 

 

Any advice on what I should do to diagnose this? 
 

I have scanned with antivirus software, turned off all the unnecessary background applications, looked for loose hardware inside, searched for HDD errors using Windows. What should I do next? Windows didn't find any problems with the HDD, but I wonder if it is damaged; is there a better way to test the HDD for damage besides just replacing it?

 

 

This computer has:
Windows 7

AMD A4-3400 2.7 GHz
8GB RAM

64-bit OS

 

 

Thanks for any advice.



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#2 hamluis

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Posted 16 October 2016 - 01:37 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#3 Cappyjack

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Posted 16 October 2016 - 04:39 PM

http://speccy.piriform.com/results/03MTYXJwvZvGQPDQjbuU8Jx


MiniToolBox by Farbar  Version: 17-06-2016
Ran by Michael (administrator) on 16-10-2016 at 14:34:44
Running from "C:\Users\Michael\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: GA-A75M-S2V Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/16/2016 07:23:25 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (10/16/2016 07:13:01 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/16/2016 07:02:31 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/15/2016 09:37:34 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/15/2016 08:59:06 AM) (Source: Application Hang) (User: )
Description: The program kingdoms.exe version 1.3.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 39c
Start Time: 01d226fc120790ec
Termination Time: 94
Application Path: C:\Me\Sega\Medieval II Total War\kingdoms.exe
Report Id:
 
Error: (10/15/2016 05:38:46 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/14/2016 12:16:25 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/14/2016 11:55:39 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/14/2016 10:48:58 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/14/2016 10:35:31 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
System errors:
=============
Error: (10/16/2016 08:25:14 AM) (Source: Service Control Manager) (User: )
Description: The eapihdrv service failed to start due to the following error: %%1275 = This driver has been blocked from loading
 
Error: (10/16/2016 08:25:14 AM) (Source: Application Popup) (User: )
Description: \??\C:\Users\Michael\AppData\Local\Temp\ehdrv.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Error: (10/16/2016 08:25:13 AM) (Source: Service Control Manager) (User: )
Description: The eapihdrv service failed to start due to the following error: %%1275 = This driver has been blocked from loading
 
Error: (10/16/2016 08:25:13 AM) (Source: Application Popup) (User: )
Description: \??\C:\Users\Michael\AppData\Local\Temp\ehdrv.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Error: (10/16/2016 08:25:13 AM) (Source: Service Control Manager) (User: )
Description: The eapihdrv service failed to start due to the following error: %%1275 = This driver has been blocked from loading
 
Error: (10/16/2016 08:25:13 AM) (Source: Application Popup) (User: )
Description: \??\C:\Users\Michael\AppData\Local\Temp\ehdrv.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Error: (10/16/2016 08:25:13 AM) (Source: Service Control Manager) (User: )
Description: The eapihdrv service failed to start due to the following error: %%1275 = This driver has been blocked from loading
 
Error: (10/16/2016 08:25:13 AM) (Source: Application Popup) (User: )
Description: \??\C:\Users\Michael\AppData\Local\Temp\ehdrv.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Error: (10/16/2016 08:25:12 AM) (Source: Service Control Manager) (User: )
Description: The eapihdrv service failed to start due to the following error: %%1275 = This driver has been blocked from loading
 
Error: (10/16/2016 08:25:12 AM) (Source: Application Popup) (User: )
Description: \??\C:\Users\Michael\AppData\Local\Temp\ehdrv.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
 
Microsoft Office Sessions:
=========================
Error: (10/16/2016 07:23:25 AM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (10/16/2016 07:13:01 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/16/2016 07:02:31 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/15/2016 09:37:34 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/15/2016 08:59:06 AM) (Source: Application Hang)(User: )
Description: kingdoms.exe1.3.0.039c01d226fc120790ec94C:\Me\Sega\Medieval II Total War\kingdoms.exe
 
Error: (10/15/2016 05:38:46 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/14/2016 12:16:25 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/14/2016 11:55:39 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/14/2016 10:48:58 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/14/2016 10:35:31 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
=========================== Installed Programs ============================
@BIOS (HKLM-x32\...\{B2DC3F08-2EB2-49A5-AA24-15DFC8B1CB83}) (Version: 2.20 - GIGABYTE)
Adobe Flash Player 22 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 22.0.0.192 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.18) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.18 - Adobe Systems Incorporated)
alien_crossfire (HKLM\...\{fa451eea-8a73-486b-9ea0-9628c2c2c3ad}.sdb) (Version:  - )
alpha_centauri (HKLM\...\{fe81cd48-2ed2-4e7d-886c-b65767350095}.sdb) (Version:  - )
AMD Catalyst Install Manager (HKLM\...\{AE196FD4-5109-21C4-6B2D-C8B60E188EC7}) (Version: 3.0.838.0 - Advanced Micro Devices, Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{7FE25256-B7C1-480D-B736-10A67A833AEA}) (Version: 3.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{B255D495-4734-4E9B-B4F5-96702FD4A7B9}) (Version: 3.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{5D61F006-168C-4B8B-B7FD-F113C10AE0E4}) (Version: 8.2.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AutoGreen B10.1021.1 (HKLM-x32\...\{C75FAD21-EC08-42F3-92D6-C9C0AB355345}) (Version: 1.00.0000 - GIGABYTE) Hidden
AutoGreen B10.1021.1 (HKLM-x32\...\InstallShield_{C75FAD21-EC08-42F3-92D6-C9C0AB355345}) (Version: 1.00.0000 - GIGABYTE)
Avernum Demo (HKLM-x32\...\AvernumDemo) (Version:  - )
Baldur's Gate -  The Original Saga (HKLM-x32\...\GOGPACKBALDURSGATE1_is1) (Version: 2.0.0.20 - GOG.com)
Baldur's Gate 2 Complete (HKLM-x32\...\GOGPACKBALDURSGATE2_is1) (Version: 2.0.0.12 - GOG.com)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version: 1.5.0.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version:  - Canon Inc.)
Canon MG3500 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG3500_series) (Version: 1.00 - Canon Inc.)
Canon MG3500 series On-screen Manual (HKLM-x32\...\Canon MG3500 series On-screen Manual) (Version: 7.6.1 - Canon Inc.)
Canon MG3500 series User Registration (HKLM-x32\...\Canon MG3500 series User Registration) (Version:  - ‭Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.1.0 - Canon Inc.)
Deus Ex GOTY (HKLM-x32\...\GOGPACKDEUSEX_is1) (Version: 2.0.0.11 - GOG.com)
Dolby Home Theater v4 (HKLM-x32\...\{B26438B4-BF51-49C3-9567-7F14A5E40CB9}) (Version: 7.2.7000.7 - Dolby Laboratories Inc)
Easy Tune 6 B11.1209.1 (HKLM-x32\...\{457D7505-D665-4F95-91C3-ECB8C56E9ACA}) (Version: 1.00.0000 - GIGABYTE) Hidden
Easy Tune 6 B11.1209.1 (HKLM-x32\...\InstallShield_{457D7505-D665-4F95-91C3-ECB8C56E9ACA}) (Version: 1.00.0000 - GIGABYTE)
Empire: Total War Demo (HKLM\...\Steam App 10620) (Version:  - The Creative Assembly)
Fallout (HKLM-x32\...\1_is1) (Version: 2.1.0.18 - GOG.com)
Fallout 2 (HKLM-x32\...\2_is1) (Version: 2.1.0.17 - GOG.com)
Fallout Tactics (HKLM-x32\...\3_is1) (Version: 2.1.0.12 - GOG.com)
Galactic Civilizations II (HKLM-x32\...\Galactic Civilizations II) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 53.0.2785.143 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
iTunes (HKLM\...\{4046F74A-28F8-48C6-A5D3-2AFC472574C1}) (Version: 12.2.0.145 - Apple Inc.)
Medieval II Total War (HKLM-x32\...\Medieval II Total War) (Version: 1.0 - Sega)
Medieval II Total War Kingdoms (HKLM-x32\...\Medieval II Total War Kingdoms) (Version: 1.0 - Sega)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4833.1001 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.1171.0714 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4833.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4833.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4833.1001 - Microsoft Corporation) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6482 - Realtek Semiconductor Corp.)
Sid Meier's Alpha Centauri (HKLM-x32\...\GOGPACKSIDMEIERSALPHACENTAURI_is1) (Version: 2.0.2.23 - GOG.com)
STAR WARS® - Galactic Battlegrounds Saga (HKLM-x32\...\1421404646_is1) (Version: 2.0.0.4 - GOG.com)
STAR WARS® - Rebellion (HKLM-x32\...\1421404828_is1) (Version: 2.0.0.4 - GOG.com)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
The Nameless Mod (HKLM-x32\...\The Nameless Mod) (Version:  - )
Treasure Adventure Game (HKLM-x32\...\1207659013_is1) (Version: 2.1.0.5 - GOG.com)
Trend Micro DirectPass (HKLM\...\{F059D68A-2911-4ea7-BA2B-3FBF2DD9D1CB}) (Version: 1.9.0.1094 - Trend Micro Inc.) Hidden
Trend Micro Maximum Security (HKLM\...\{ABBD4BA8-6703-40D2-AB1E-5BB1F7DB49A4}) (Version: 10.0 - Trend Micro Inc.)
Trend Micro Password Manager (HKLM\...\{3075404F-5657-4f31-A064-FEF98661BDD4}) (Version: 1.9.1189 - Trend Micro Inc.)
Trend Micro Titanium (HKLM\...\{ABBD4BA9-6703-40D2-AB1E-5BB1F7DB49A4}) (Version: 10.0 - Trend Micro Inc.) Hidden
VCRT for DirectPass x64 (HKLM\...\{92124FFB-5113-4D64-A6BA-7D6D362A6265}) (Version: 1.0.0.1000 - Trend Micro, Inc.) Hidden
VCRT for DirectPass x64 (HKLM\...\{E9EC941D-16E5-46FD-AB44-928ED7839CCC}) (Version: 1.0.0.1000 - Trend Micro, Inc.) Hidden
VCRT for DirectPass x86 (HKLM-x32\...\{44334193-827E-47B4-AB2A-E49F2A102E21}) (Version: 1.0.0.1000 - Trend Micro, Inc.) Hidden
VCRT for DirectPass x86 (HKLM-x32\...\{FD45B178-B1C1-4D2A-B8C8-CD7B4F687F1C}) (Version: 1.0.0.1000 - Trend Micro, Inc.) Hidden
X3 Albio Prelude Bonus Pack 5.1.0.0 (HKLM-x32\...\X3AP Bonus Pack_is1) (Version: 5.1.0.0 - Egosoft)
X3: Albion Prelude (HKLM-x32\...\Steam App 201310) (Version:  - Egosoft)
 
========================= Memory info: ===================================
Percentage of memory in use: 33%
Total physical RAM: 7677.23 MB
Available physical RAM: 5121.75 MB
Total Virtual: 15352.64 MB
Available Virtual: 12914.68 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:931.41 GB) (Free:770.46 GB) NTFS
 
========================= Users: ========================================
User accounts for \\DESKTOP
 
Administrator            Guest                    Michael                  
 
 
**** End of log ****

Edited by hamluis, 17 October 2016 - 05:37 AM.


#4 hamluis

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Posted 17 October 2016 - 05:55 AM

Appears to me that you may have malware issues...moving topic to Am I Infected forum for a check.

 

Louis



#5 Cappyjack

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Posted 17 October 2016 - 01:09 PM

Interesting . . . what should I do next? I have already scanned with the Trend Micro that is installed on the computer and used an online virus scanner. Is there some other tool I can use to try to search for the cause of the problem? 



#6 RolandJS

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Posted 17 October 2016 - 01:48 PM



Interesting . . . what should I do next? I have already scanned with the Trend Micro that is installed on the computer and used an online virus scanner. Is there some other tool I can use to try to search for the cause of the problem? 

If malware is the problem, then running something like Malwarebytes or Emsisoft AMs might be in order, I think Emsisoft's "EEK" is still available.  Quietman7 has a couple of real good boilerplate posts which gives several excellent choices of malware-scanners.  Most malware programs have a 30-day trial period before one has to buy or get-chunked down to the free version[s].


Edited by RolandJS, 17 October 2016 - 01:49 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#7 Cappyjack

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Posted 18 October 2016 - 01:53 PM

Thanks. I just tried Malwarebytes and it didn't find anything. I might try another one later. Is the stuff I posted from the mini toolbox suggestive of Malware? Or is it possible there's something else wrong? Interestingly, the computer has been working okay for a day or so.

 

Maybe there was a bunch of dust build-up in the PSU that had to get blown out or something.



#8 RolandJS

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Posted 18 October 2016 - 01:56 PM

"...Maybe there was a bunch of dust build-up in the PSU that had to get blown out or something..."

You may have solved the problem;  however, if not, BC regulars are always here.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#9 Cappyjack

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Posted 18 October 2016 - 03:35 PM

I hope so. Thanks again for all the help.






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