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Unknown issues with windows 10, need assistance please!

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#1 BOV72


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Posted 15 October 2016 - 04:36 PM

Hello, i am  making this post in an effort to find the cause of abnormalities in my windows 10 system.  At first, i thought it was a virus or malware which doesn't seem to be the case.  I have ran the otl and frst scan tools, which according to the tutorials, show files, services, possibly processess that are not legit.  could some please pickup this topic and help me work through this dilemma. Thank you in advance.

Edited by hamluis, 16 October 2016 - 05:36 AM.
Moved from MRL to Win 10 Support - Hamluis.

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#2 BOV72

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Posted 15 October 2016 - 04:43 PM

I am not sure which logs i can post on this forum, i just know that my system is running slower even after an fdisk clean install.  Just tell me which logs you would like to see and i will provide them.  I would attempt the fixes myself, but i'm quite unsure how to replace the the apparent bad ones with the good.

Edited by BOV72, 15 October 2016 - 04:44 PM.

#3 hamluis



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Posted 16 October 2016 - 05:35 AM

Please...do not post log data of any sort...unless it is specifically requested by someone trying to assist.  I have removed the OTL data you previously posted here.  As you noted, your MRL topic has not reveled any malware.  So let's try another approach, one which may allow members of this forum to properly assist you.  I have moved topic back to Win 10 Support forum.


Please download MiniToolBox  , save it to your desktop and run it.
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
Click Go and paste the content into your next post.
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:


     Click Yes > then Copy to Clipboard


Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.



Edited by hamluis, 16 October 2016 - 05:37 AM.

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