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windows 10 password


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5 replies to this topic

#1 grannyandy

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Posted 15 October 2016 - 04:16 PM

I am trying to help a friend with her computer she has forgotten her password. cannot connect to internet and she cannot remember even setting it up she went from windows 7 to 10 on the free upgrade now she cannot get pass the password any help would be appreciated she has not money to buy these programs that are suppose to reset them for you



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#2 The_Codesee

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Posted 15 October 2016 - 05:07 PM

Are you referring to a local account password or a Microsoft account password?


Edited by The_Codesee, 15 October 2016 - 05:08 PM.


#3 grannyandy

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Posted 15 October 2016 - 08:06 PM

not sure which it is it has her email address under her name then wants the password



#4 The_Codesee

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Posted 16 October 2016 - 03:16 AM

Try using the 'forgot your password' page: https://account.live.com/password/reset



#5 grannyandy

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Posted 16 October 2016 - 12:38 PM

thank you but she finally remembered her password and it worked thank you so much for your help



#6 The_Codesee

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Posted 16 October 2016 - 03:16 PM

That's good to hear, have a good night :)






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