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Outlook 2010 Will not run after KB3194496

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#1 A Selene

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Posted 15 October 2016 - 02:21 PM

Trying to start Outlook 2010, get message "Microsoft Outlook has stopped working".

Same result in Outlook "safe mode".

Event log is cryptic but names "WINDOWS.UI.XAML.DLL" as faulting module.

(event pasted below)
Has anyone else seen this?

Is there a work-around?

Thanks In advance...




Error log is:


Log Name:      Application
Source:        Application Error
Date:          10/15/2016 1:01:39 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Donna-HP
Faulting application name: OUTLOOK.EXE, version: 14.0.7172.5000, time stamp: 0x5785a873
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.14393.187, time stamp: 0x57cf9c3e
Exception code: 0xc000027b
Fault offset: 0x008b7a98
Faulting process id: 0x21ac
Faulting application start time: 0x01d2270e2a68a93f
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: f34a6355-b431-4aae-9b53-39d58a2a2d3c
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <TimeCreated SystemTime="2016-10-15T18:01:39.877450900Z" />
    <Security />
    <Data>C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE</Data>

Edited by Chris Cosgrove, 15 October 2016 - 04:07 PM.
Moved from Discussion to Win 10 support

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#2 opera


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Posted 16 October 2016 - 12:32 AM

Couple of fixes listed here for the faulting module error that you have



#3 A Selene

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Posted 18 October 2016 - 12:24 AM

Opera, I've checked this out but several of the suggestions seem rather extreme.

Reinstalling Windows 10 is out of the question.

Reinstalling Office 2010? Well, I did a REPAIR via control panel to no good effect.

The Mail Server is a COMCAST Exchange server accessed via RPC/HTML so the local files are .OSTs.

Several of the 'suggestions' seem to be addressing a different issue.

I'll keep digging.


#4 Riversway


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Posted 18 October 2016 - 10:20 AM



I have just had the same issue, I went into control panel > mail > account settings > data files tab. And I changed the default data file to one of the others and outlook works without issue now. If you don't have another data file I would try creating a new one.



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