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Malwarebytes keep blocking the same URL

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2 replies to this topic

#1 emperoringo


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Posted 15 October 2016 - 01:02 PM

Malwarebytes keeps blocking the same adware link. If I unblock it, it's just pop-up ads and it is only on Chrome.


I found out about this on Reddit asking for help. https://www.reddit.com/r/Malwarebytes/comments/57hlmk/i_beg_your_help_not_sure_what_to_do_i_still_want/


My FRST and Addition files are attached. Thank you for your help :)


Attached Files

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#2 nasdaq


  • Malware Response Team
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  • Location:Montreal, QC. Canada
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Posted 16 October 2016 - 10:42 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Splashtop Connect for Firefox (HKLM-x32\...\{EF25F71D-F3E8-42A3-8B5A-DBF83C4B942F}) (Version: - Splashtop Inc.)
Splashtop Connect for IE (HKLM-x32\...\{E2B086BD-75A9-45D1-A675-151624B259A1}) (Version: - Splashtop Inc.)
Splashtop Software Updater (HKLM-x32\...\Splashtop Software Updater) (Version: - Splashtop Inc.)

Splashtop traces your browsing habits.
To remove it use the Control Panel > Programs > Programs and applet on all items listed above.

Your call.

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.


HKLM-x32\...\Run: [ZyngaGamesAgent] => C:\Program Files (x86)\Splashtop\Splashtop Connect\ZyngaGamesAgent.exe [841544 2010-11-15] (Splashtop Inc.)
HKLM-x32\...\Run: [STCAgent] => C:\Program Files (x86)\Splashtop\Splashtop Connect IE\STCAgent.exe [771968 2011-08-29] (Splashtop Inc.)
GroupPolicy: Restriction <======= ATTENTION
GroupPolicy\User: Restriction <======= ATTENTION
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page = hxxps://www.google.com/?bcutc=sp-006
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Search Page = hxxps://www.google.com/search?bcutc=sp-006&q={searchTerms}
HKU\S-1-5-21-3366734728-1643462853-2721070048-1000\Software\Microsoft\Internet Explorer\Main,Search Page = hxxps://www.google.com/search?bcutc=sp-006&q={searchTerms}
HKU\S-1-5-21-3366734728-1643462853-2721070048-1000\Software\Microsoft\Internet Explorer\Main,Start Page = hxxps://www.google.com/?bcutc=sp-006
HKU\S-1-5-21-3366734728-1643462853-2721070048-1000\Software\Microsoft\Internet Explorer\Main,Search Bar = hxxps://www.google.com/?bcutc=sp-006
HKU\S-1-5-21-3366734728-1643462853-2721070048-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Internet Explorer\Main,Search Page = hxxps://www.google.com/search?bcutc=sp-006&q={searchTerms}
HKU\S-1-5-21-3366734728-1643462853-2721070048-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Internet Explorer\Main,Start Page = hxxps://www.google.com/?bcutc=sp-006
HKU\S-1-5-21-3366734728-1643462853-2721070048-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Internet Explorer\Main,Search Bar = hxxps://www.google.com/?bcutc=sp-006
SearchScopes: HKLM-x32 -> DefaultScope {E9410C70-B6AE-41FF-AB71-32F4B279EA5F} URL = hxxps://www.google.com/search?bcutc=sp-006&q={searchTerms}
SearchScopes: HKLM-x32 -> {E9410C70-B6AE-41FF-AB71-32F4B279EA5F} URL = hxxps://www.google.com/search?bcutc=sp-006&q={searchTerms}
SearchScopes: HKU\S-1-5-21-3366734728-1643462853-2721070048-1000 -> DefaultScope {E9410C70-B6AE-41FF-AB71-32F4B279EA5F} URL = hxxps://www.google.com/search?bcutc=sp-006&q={searchTerms}
SearchScopes: HKU\S-1-5-21-3366734728-1643462853-2721070048-1000 -> {E9410C70-B6AE-41FF-AB71-32F4B279EA5F} URL = hxxps://www.google.com/search?bcutc=sp-006&q={searchTerms}
SearchScopes: HKU\S-1-5-21-3366734728-1643462853-2721070048-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0 -> DefaultScope {E9410C70-B6AE-41FF-AB71-32F4B279EA5F} URL = hxxps://www.google.com/search?bcutc=sp-006&q={searchTerms}
SearchScopes: HKU\S-1-5-21-3366734728-1643462853-2721070048-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0 -> {E9410C70-B6AE-41FF-AB71-32F4B279EA5F} URL = hxxps://www.google.com/search?bcutc=sp-006&q={searchTerms}
FF DefaultSearchUrl: Mozilla\Firefox\Profiles\a94i2kqf.default -> hxxps://www.google.com/search?bcutc=sp-006
FF Keyword.URL: Mozilla\Firefox\Profiles\a94i2kqf.default -> hxxps://www.google.com/search?bcutc=sp-006
FF SearchPlugin: C:\Users\empingo\AppData\Roaming\Mozilla\Firefox\Profiles\a94i2kqf.default\searchplugins\google-avast.xml [2016-10-13]
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
CHR Extension: (Avast Online Security) - C:\Users\empingo\AppData\Local\Google\Chrome\User Data\Default\Extensions\gomekmidlodglbbmalcneegieacbdmki [2016-09-24]
CHR Extension: (Chrome internetines parduotuves mokejimo sistema) - C:\Users\empingo\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-08-24]
CHR Extension: (Chrome Media Router) - C:\Users\empingo\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2016-10-14]
CHR HKLM-x32\...\Chrome\Extension: [eofcbnmajmjmplflapaojjnihcjkigck] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - hxxps://clients2.google.com/service/update2/crx
S2 hcmon; \??\C:\Windows\system32\drivers\hcmon.sys [X]
S3 Synth3dVsc; System32\drivers\synth3dvsc.sys [X]
S3 tsusbhub; system32\drivers\tsusbhub.sys [X]
S3 VGPU; System32\drivers\rdvgkmd.sys [X][/B]
C:\Users\empingo\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
C:\Users\empingo\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm
Task: {EF7DF5D2-BE3D-46B5-8167-9BC8733A7041} - no filepath
FirewallRules: [{EF883D98-5E00-436F-89D7-95A6582D0413}] => (Allow) C:\Users\empingo\AppData\Local\Amigo\Application\amigo.exe

Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).

Please post the Fixlog.txt and let me know what problem persists.

#3 nasdaq


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Posted 22 October 2016 - 09:41 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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