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Computer Stuck in Startup Repair Mode


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#1 Strikerose

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Posted 14 October 2016 - 05:03 PM

My computer was acting really slow, so I shut it down manually. Since then I have not been able to use it. Whenever I turn the computer on it says "Windows failed to start. A recent hardware or software change might be the cause.If Windows files have been damaged or configured incorrectly, Startup Repair can help diagnose and fix the problem. If power was interrupted during startup, choose Start Windows Normally." I choose Startup Repair, then it say Windows is loading files. Then it goes to a black screen with just the mouse cursor and stays there. Please advise.

Windows 7 Home Premium
64 bit

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#2 Oh My!

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Posted 19 October 2016 - 03:01 PM

Greetings Strikerose and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far.

Please do this.

===================================================

Farbar's Recovery Scan Tool

--------------------

For this step you will need a USB flash drive and start on a clean computer.
  • From a working computer please download Farbar Recovery Scan Tool and save it to a flash drive. You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Plug the flashdrive into the infected PC and follow the 2 step process below to enter the System Recovery Options using one of the three options listed, then running Farbar's Recover Scan Tool
----------

Entering into the System Recovery Options

Option #1

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key (possibly another key) until Advanced Boot Options appears
  • Use the arrow keys to select the Repair your computer menu item
  • Select English as the keyboard language settings, and then click Next
  • Select the operating system you want to repair, and then click Next
  • Select your user account and click Next
Option #2

To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc
  • Restart your computer
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings
  • Click Repair your computer
  • Select English as the keyboard language settings, and then click Next
  • Select the operating system you want to repair, and then click Next
  • Select your user account and click Next
----------

Running Farbar's Recovery Scan Tool in System Recovery
  • Once you are in the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

  • Select Command Prompt
  • In the command window type in Notepad and press Enter
  • Under File menu select Open
  • Select Computer and double click on your flash drive
  • Locate and double click frst.exe or frst64.exe to launch the program
  • When the tool opens click Yes to disclaimer
  • Press Scan button
  • A FRST.txt file will be saved on the flash drive
  • Copy and paste it to your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste the information rather than send an attachment. :thumbsup2:
  • FRST.txt

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#3 Strikerose

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Posted 19 October 2016 - 06:07 PM

Hi Gary. Thank you for assisting me. I've downloaded Farbar, but I've run into an issue. I can get to Advanced Boot Options and click on Repair your computer, but after clicking on it, it say Windows is loading files and then shows a black screen with just the cursor.  



#4 Oh My!

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Posted 19 October 2016 - 06:15 PM

OK, boot back into the Advanced Boot Options and select Safe Mode with Command Prompt and see if you can get that far.


Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#5 Strikerose

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Posted 19 October 2016 - 06:37 PM

No luck. It displays the list of files loaded, and then hangs after the last loaded file. After hanging for about a minute, a blue screen flashes, and the Toshiba screen appears. After the Toshiba screen, it displays the same message in my first post, and gives me the options Starting Windows Normally, or Launching Startup Repair.



#6 Oh My!

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Posted 19 October 2016 - 07:03 PM

Did you get a Windows Installation disk with the computer or do you have any other installation disks?

 

Please remove all power to the computer, including the battery if it is a laptop. Hold down the power button for 30 seconds. Reconnect the power and try to boot.


Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#7 Strikerose

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Posted 19 October 2016 - 07:12 PM

I do not have an installation disk. Do you want me to boot into Safe Mode with Command Prompt?



#8 Oh My!

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Posted 19 October 2016 - 07:14 PM

Yes, you can do that. We just want to get any successful boot.


Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#9 Strikerose

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Posted 19 October 2016 - 07:20 PM

Again it hangs after the last loaded file, then shows a blue screen, and shows the Toshiba screen like I mentioned in my previous post. 



#10 Oh My!

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Posted 19 October 2016 - 07:24 PM

Can you tell me if your Windows 7 Product Key number is attached to your computer?

 

Please boot into the Repair Your Computer screen but select Last Known Good Configuration. See if you can boot.


Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#11 Strikerose

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Posted 19 October 2016 - 07:39 PM

Yes the Product Key is attached, but it somewhat faded since this is an old laptop. After choosing LKGC is says starting Windows, hangs, blue screen flash, then proceeds to showing the TOSHIBA screen.   :(



#12 Oh My!

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Posted 19 October 2016 - 07:43 PM

OK, thank you. One more thing to try please.

===================================================

Diagnose Blue Screen of Death (BSOD) Errors by Disabling Automatic Restart

--------------------
  • When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
  • Select Disable Automatic Restart on System Failure, as shown here:

advancedoptions.png

  • When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not.

bsod_c.jpg

  • Please include this information in your reply.
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • Blue Screen information

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#13 Strikerose

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Posted 19 October 2016 - 07:49 PM

Will the blue screen show after selecting  Disable Automatic Restart on System Failure?



#14 Oh My!

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Posted 19 October 2016 - 07:55 PM

Yes, what happens is the system errors during the booting process and you will get the blue screen, like the flash you have been experiencing. By selecting this option the computer will stop at the blue screen and hopefully provide some information.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#15 Strikerose

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Posted 19 October 2016 - 07:56 PM

Ok. Trying it now.






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