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Slow and Freezes PC


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7 replies to this topic

#1 johngod

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Posted 14 October 2016 - 03:53 PM

Hi ,hope all is well,

 

I need help with my computer please.

It  runs very slow now and it started to freeze on me.

I ran Avast Anti-Virus, Malware Bytes, Super Anti-Spyware,

Win-Der-Stat,cCleaner,Decrapifer, Austogics-Defrag. 

Nothing, no help at all. Still does the same thing.

I don't know what else to do.

 

I have it on Google Chrome now,

but I did try it on Firefox and Internet Explorer.

 

I'm running Windows XP Pro.

 

Any help would be greatly appreciated.

 

Thank-You Very Much,

John



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#2 RolandJS

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Posted 14 October 2016 - 04:08 PM

I'm wondering if you accidentally disabled or removed some things needed by Windows Prime and the security/monitoring layer you set quite thoroughly.  Download and install MiniToolBox and Piriform's Speccy.  Keep the logs on your hard-drive, post only what the BC tech team ask for.  By the time they see this, and you have the test logs at the ready, the solution process may go faster.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#3 hamluis

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Posted 14 October 2016 - 04:13 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#4 johngod

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Posted 15 October 2016 - 09:05 AM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by JOHN (administrator) on 15-10-2016 at 09:42:04
Running from "C:\Documents and Settings\JOHN\MyDocuments\Downloads"
Microsoft Windows XP Professional Service Pack 3 (X86)
Model: OptiPlex GX270 Manufacturer: Dell ComputerCorporation
Boot Mode: Normal
***************************************************************************
 
Event log errors: 
===============================
 
Application errors:
==================
Error: (10/14/2016 05:45:54 PM) (Source: VSSetup) (User: )
Description: EventType vssetup, P1 kb2789642, P2 10.0.30319, P3 10.0.30319.1002, P4 1, P5 ndp40-kb2789642.msp, P6install_i_silent_error, P7 1604, P8 1705, P9 vssetup0, P10vssetup1.
 
Error: (10/14/2016 05:45:11 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 4 Client Profile  Error 1705. A previous installation for this product is inprogress.  You must undo the changes made by thatinstallation to continue.  Do you want to undo thosechanges?(NULL)(NULL)(NULL)(NULL)
 
Error: (02/01/2016 01:09:08 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service(clr_optimization_v2.0.50727_32) - Failed to compile:PresentationUI, Version=4.0.0.0, Culture=neutral, 
PublicKeyToken=31bf3856ad364e35 . Error code =0x80070002  PresentationUI, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
 
Error: (01/18/2016 02:28:32 PM) (Source: .NET Runtime) (User: )
Description: Application: WebCompanionInstaller.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info:System.IO.FileNotFoundException Stack: atWebCompanionInstaller.App.OpenInstallerWcfHost()   at WebCompanionInstaller.App.Main()
 
System errors:
=============
Error: (10/14/2016 05:46:49 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2729449).
 
Error: (10/14/2016 05:46:41 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2742595).
 
Error: (10/14/2016 05:46:34 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2898855).
 
Error: (10/14/2016 05:46:26 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework, Version 2.0 (KB928365).
 
Error: (10/14/2016 05:46:24 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2604121).
 
Error: (10/14/2016 05:46:14 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista,Windows 7, Server 2008 x86 (KB2901110).
 
Error: (10/14/2016 05:46:08 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7,Server 2008 x86 (KB2836939).
 
Error: (10/14/2016 05:46:01 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update forMicrosoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2858302).
 
Error: (10/14/2016 05:45:55 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2789642).
 
Error: (10/14/2016 03:12:52 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft .NET Framework NGEN v4.0.30319_X86 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
Microsoft Office Sessions:
=========================
Error: (10/14/2016 05:45:54 PM) (Source: VSSetup)(User: )
Description: vssetupkb278964210.0.3031910.0.30319.10021ndp40-kb2789642.mspinstall_i_silent_error16041705installinitializeNIL
 
Error: (10/14/2016 05:45:11 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 4 Client Profile -- Error 1705. A previous installation for this product is in progress.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?(NULL)(NULL)(NULL)(NULL)
 
Error: (02/01/2016 01:09:08 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service    (clr_optimization_v2.0.50727_32) - Failed to compile: PresentationUI, Version=4.0.0.0, ulture=neutral, 
 PublicKeyToken=31bf3856ad364e35 . Error code = 0x80070002 PresentationUI, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
 
Error: (01/18/2016 02:28:32 PM) (Source: .NET Runtime)(User: )
Description: Application: WebCompanionInstaller.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException Stack:   at WebCompanionInstaller.App.OpenInstallerWcfHost()  at WebCompanionInstaller.App.Main()
 
 =========================== Installed Programs   ============================
32 Bit HP CIO Components Installer (HKLM\...\{A80FA752-C491-4ED9-ABF0-4278563160B2}) (Version: 7.1.8 - Hewlett-Packard) Hidden
4660_4680_Help 
(HKLM\...\{3825B383-7880-48C8-AADD-49B0D764B151}) (Version: 1.00.0000 - Hewlett-Packard) Hidden 6500_E709_eDocs 
(HKLM\...\{DE13432E-F0C1-4842-A5BA-CC997DA72A70}) (Version: 1.00.0000 - Hewlett-Packard) Hidden 6500_E709_Help 
(HKLM\...\{F185B35D-38E5-4D88-B275-15C8C7FC4357}) (Version: 1.00.0000 - Hewlett-Packard) Hidden 6500_E709n 
(HKLM\...\{83C57C58-FDD7-4d86-BFCC-9D31CC4EFA71}) (Version: 50.0.165.000 - Hewlett-Packard) Hidden

7-Zip 9.20 (HKLM\...\7-Zip) (Version:  - )
Adobe AIR (HKLM\...\{0274D240-4D1D-4FDA-9A36-09F0BECD288F}) (Version: 19.0.0.241 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 19.0.0.241 - Adobe Systems Incorporated)
Adobe Flash Player 19 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 19.0.0.245 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 21.0.0.242 - Adobe Systems Incorporated)

Adobe Reader XI (11.0.08) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)
AIO_Scan (HKLM\...\{AF7FC1CA-79DF-43c3-90A3-33EFEB9294CE}) (Version: 100.0.206.000 - Hewlett-Packard) Hidden
ANT Drivers Installer x86 (HKLM\...\{D3B98B1B-A286-49A0-A1D9-E4D3B93E6670}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Auslogics BoostSpeed 9 (HKLM\...\{7216871F-869E-437C-B9BF-2A13F2DCE63F}_is1) (Version: 9.0.0.0 - Auslogics Labs Pty Ltd)
Auslogics Disk Defrag (HKLM\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 7.0.0.0 - Auslogics Labs Pty Ltd)
Avast Free Antivirus (HKLM\...\Avast) (Version: 12.3.2280 - AVAST Software)
AVS Audio Recorder version 4.0 (HKLM\...\AVS Audio Recorder_is1) (Version:  - Online Media Technologies Ltd.)
AVS Disc Creator version 5.0.1 (HKLM\...\AVS Disc Creator_is1) (Version:  - Online Media Technologies Ltd.)
AVS Document Converter 2.0.1 (HKLM\...\AVS Document Converter_is1) (Version:  - Online Media Technologies Ltd.)

AVS DVD Copy version 4.1.2 (HKLM\...\AVS DVD Copy_is1) (Version:  - Online Media Technologies Ltd.)
AVS Media Player 4.1.6.80 (HKLM\...\AVS Media Player_is1) (Version:  - Online Media Technologies Ltd.)
AVS Photo Editor (HKLM\...\AVS Photo Editor_is1) (Version:  - Online Media Technologies Ltd.)
AVS Ringtone Maker version 1.6 (HKLM\...\AVS Ringtone Maker 1.6_is1) (Version:  - Online Media Technologies Ltd.)
AVS Update Manager 1.0 (HKLM\...\AVS Update Manager_is1) (Version:  - Online Media Technologies Ltd.)
AVS Video Converter 8 (HKLM\...\AVS4YOU Video Converter 7_is1) (Version:  - Online Media Technologies Ltd.)
AVS4YOU Software Navigator 1.4 (HKLM\...\AVS4YOU Software Navigator_is1) (Version:  - Online Media Technologies Ltd.)

BPD_HPSU (HKLM\...\{D3737952-FF6E-4E72-BDEE-B0DC1C69F80B}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
bpd_scan (HKLM\...\{0E52A52C-E120-461C-AA1B-21B045BEE842}) (Version: 3.00.0000 - Hewlett-Packard) Hidden
bpd_scan (HKLM\...\{5BB4D7C1-52F2-4BFD-9E40-0D419E2E3021}) (Version: 3.00.0000 - Hewlett-Packard) Hidden
BPDSoftware (HKLM\...\{38DAE5F5-EC70-4aa5-801B-D11CA0A33B41}) (Version: 50.0.165.000 - Hewlett-Packard) Hidden
BPDSoftware (HKLM\...\{F4EAEBEA-3E46-43b8-A63C-AD180AE86918}) (Version: 50.0.165.000 - Hewlett-Packard) Hidden
BPDSoftware_Ini (HKLM\...\{50802F8E-03B4-479D-A643-16DE5A3586CB}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
BPDSoftware_Ini (HKLM\...\{6CC080F1-2E00-41D5-BE47-A3BC784E9DFB}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
BufferChm (HKLM\...\{2EEA7AA4-C203-4b90-A34F-19FB7EF1C81C}) (Version: 130.0.331.000 - Hewlett-Packard) Hidden
C7200 (HKLM\...\{CECEB0FF-5C45-4b50-9A00-C596E36D88F4}) (Version: 100.0.206.000 - Hewlett-Packard) Hidden
C7200_Help (HKLM\...\{c600ab3d-8b64-41df-bf36-b3d87ce0706b}) (Version: 100.0.206.000 - Hewlett-Packard) Hidden
Cards_Calendar_OrderGift_DoMorePlugout (HKLM\...\{4CACFCD9-F71B-413A-8DF5-1A6419D5CDC6}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.22 - Piriform)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft orporation)
Conexant D850 56K V.9x DFVc Modem (HKLM\...\CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_20
0F14F1) (Version:  - )Copy (HKLM\...\{F42CD69D-E393-47c8-B2CD-B139C4ADA9A8}) (Version: 100.0.170.000 - Hewlett-Packard) Hidden
Destinations (HKLM\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 130.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM\...\{21A2F5EE-1DC5-488A-BE7E-E526F8C61488}) (Version: 130.0.372.000 - Hewlett-Packard) Hidden
DocMgr (HKLM\...\{C29C1940-CB85-4F3B-906C-33FEE0E67103}) (Version: 120.0.000.000 - Hewlett-Packard) Hidden
DocProc (HKLM\...\{676981B7-A2D9-49D0-9F4C-03018F131DA9}) (Version: 12.0.0.0 - Hewlett-Packard) Hidden
DVD Shrink 3.2 (HKLM\...\DVD Shrink_is1) (Version:  - DVD Shrink)
DVD43 v4.6.0 (HKLM\...\DVD43_is1) (Version:  - )
DVD-Cloner V9.00 Build 1101 (HKLM\...\DVD-Cloner 9_is1) (Version: 9.00.0.1101 - OpenCloner Inc.)
Elevated Installer (HKLM\...\{AA2A50EB-24BA-49C4-ACAA-73BFF91F9D7E}) (Version: 3.2.9.0 - Garmin Ltd or its subsidiaries) Hidden
ERUNT 1.1j (HKLM\...\ERUNT_is1) (Version:  - Lars Hederer)
Fax (HKLM\...\{EEEB604C-C1A7-4f8c-B03F-56F9C1C9C45F}) (Version: 120.0.194.000 - Hewlett-Packard) Hidden
FileHippo.com Update Checker (HKLM\...\FileHippo.com) (Version:  - )
Free Download Manager 3.9.2 (HKLM\...\Free Download Manager_is1) (Version:  - FreeDownloadManager.ORG)
Garmin Communicator Plugin (HKLM\...\{647BB978-2876-487B-9B0E-FDB73F0EA4A2}) (Version: 4.0.4 - Garmin Ltd or its subsidiaries)
Garmin Express (HKLM\...\{aece03a3-686f-4b3c-9931-9dafb71829b7}) (Version: 3.2.9.0 - Garmin Ltd or its subsidiaries)
Garmin Express (HKLM\...\{BF133B81-EEE5-4751-8F64-9BC8E42708A7}) (Version: 3.2.9.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (HKLM\...\{1B54E2F7-0396-478A-8868-267922A98854}) (Version: 3.2.9.0 - Garmin Ltd or its subsidiaries) Hidden
Google Chrome (HKLM\...\Google Chrome) (Version: 49.0.2623.112 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GPBaseService2 (HKLM\...\{63FF21C9-A810-464F-B60A-3111747B1A6D}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
Hewlett-Packard ACLM.NET v1.1.0.0 (HKLM\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
HP Customer Participation Program 13.0 (HKLM\...\HPExtendedCapabilities) (Version: 13.0 - HP)
HP Document Manager 2.0 (HKLM\...\HP Document Manager) (Version: 2.0 - HP)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP Officejet 6500 E709 Series (HKLM\...\{FA0F0A01-4631-4161-A6C2-948BF694382E}) (Version: 12.0 - HP)
HP Officejet All-In-One Series (HKLM\...\{67335AB1-6341-4f87-A5B4-7FA92CEB77A4}) (Version: 1.0 - HP)
HP Photosmart All-In-One Driver Software 10.0 Rel .2 (HKLM\...\{20B30DC1-E423-4939-B51D-05C58B0F9BBB}) (Version: 10.0 - HP)
HP Photosmart Essential 2.5 (HKLM\...\HP Photosmart Essential) (Version: 2.5 - HP)

HP Print Projects 1.0 (HKLM\...\HP Print Projects) (Version: 1.0 - HP)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HPDiagnosticAlert (HKLM\...\{846B5DED-DC8C-4E1A-B5B4-9F5B39A0CACE}) (Version: 1.00.0000 - Microsoft) Hidden
HPPhotoSmartDiscLabel_PaperLabel (HKLM\...\{A07840FC-CE63-4CB8-8030-EF4B9805925A}) (Version: 2.02.0000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabel_PrintOnDisc (HKLM\...\{B4E91E95-A5BA-4E50-A465-DB7EFEB176E8}) (Version: 2.02.0000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabelContent1 (HKLM\...\{DD3C88A0-C53C-41D0-A21B-6D021981D23E}) (Version: 2.02.0000 - Hewlett-Packard) Hidden
hpphotosmartdisclabelplugin (HKLM\...\{ADFB9653-F44C-460C-BF58-189CC552DFFE}) (Version: 2.02.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookWebPack1 (HKLM\...\{12A76360-388E-4B27-ABEB-D5FC5378DD2A}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
hpPrintProjects (HKLM\...\{C75CDBA2-3C86-481e-BD10-BDDA758F9DFF}) (Version: 130.0.303.000 - Hewlett-Packard) Hidden
HPProductAssistant (HKLM\...\{C43326F5-F135-4551-8270-7F7ABA0462E1}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
HPSSupply (HKLM\...\{6B2FFB21-AC88-45C3-9A7D-4BB3E744EC91}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
hpWLPGInstaller (HKLM\...\{07FB17D8-7DB6-4F06-80C4-8BE1719CB6A1}) (Version: 130.0.303.000 - Hewlett-Packard) Hidden
ieSpell (HKLM\...\ieSpell) (Version: 2.5.1 (build 106) - Red Egg Software)
ImgBurn (HKLM\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Intel® Extreme Graphics 2 Driver (HKLM\...\{8A708DD8-A5E6-11D4-A706-000629E95E20}) (Version:  - )
Intel® PRO Network Adapters and Drivers (HKLM\...\PROSet) (Version:  - )
J4680 (HKLM\...\{1147FF9A-D576-4cb5-B5E7-FCA21D1E7D26}) (Version: 50.0.165.000 - Hewlett-Packard) Hidden
Java 8 Update 91 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218091F0}) (Version: 8.0.910.14 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.91.14 - Oracle Corporation) Hidden
LG ODD Auto Firmware Update (HKLM\...\{6179550A-3E7C-499E-BCC9-9E8113E0A285}) (Version: 10.01.0712.01 - )
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - 
Malwarebytes)
MarketResearch (HKLM\...\{175F0111-2968-4935-8F70-33108C6A4DE3}) (Version: 130.0.374.000 - Hewlett-Packard) Hidden
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 
8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM\...\{527BBE2F-1FED-3D8B-91CB-4DB0F838E69E}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Windows XP Video Decoder Checkup Utility (HKLM\...\DECCHECK) (Version:  - )
Microsoft Word 2000 (HKLM\...\{00170409-78E1-11D2-B60F-006097C998E7}) (Version: 9.00.2720 - Microsoft Corporation)
Microsoft Works 2000 (HKLM\...\{56364334-9530-11D2-BFFC-00C04FA329AA}) (Version: 1.0.0.0000 - Microsoft Corporation)
Microsoft Works 2000 Setup Launcher (HKLM\...\Works2kSetup) (Version:  - )
Moffsoft FreeCalc (HKLM\...\MoffFreeCalc_is1) (Version: 1.1 - Moffsoft)
Move Media Player (HKCU\...\Move Media Player) (Version:  - Move Networks)
Mozilla Firefox 49.0.1 (x86 en-US) (HKLM\...\Mozilla Firefox 49.0.1 (x86 en-US)) (Version: 49.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 49.0.1.6109 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
Nero 7 Essentials (HKLM\...\{66B6D13A-9CC1-417D-B6F2-58AA539D1033})  Version: 7.03.1303 - Nero AG)
Nero BurnLite 10 (HKLM\...\{842BEE12-CCCB-43F4-ABAF-CBA6DFE2583D}) (Version: 10.0.10600 - Nero AG)
Nero BurnLite 10 (HKLM\...\{AB627AF2-9C7E-4DBD-816B-3B2646B81E89}) (Version: 10.0.10500.5.100 - Nero AG)
Nero Control Center 10 (HKLM\...\{6DFB899F-17A2-48F0-A533-ED8D6866CF38}) (Version: 10.0.13100.3.1 - Nero AG) Hidden
Nero ControlCenter 10 Help (CHM) (HKLM\...\{523B2B1B-D8DB-4B41-90FF-C4D799E2758A}) (Version: 1.0.10700 - Nero AG) Hidden
Nero Core Components 10 (HKLM\...\{2436F2A8-4B7E-4B6C-AE4E-604C84AA6A4F}) (Version: 2.0.15100.0.1 - Nero AG) Hidden
Nero Update (HKLM\...\{65BB0407-4CC8-4DC7-952E-3EEFDF05602A}) (Version: 1.0.0018 - Nero AG)
neroxml (HKLM\...\{56C049BE-79E9-4502-BEA7-9754A3E60F9B}) (Version: 1.0.0 - Nero AG) Hidden
Network (HKLM\...\{75247E38-5C9B-45D6-ADF8-E11CB56B4990}) (Version: 130.0.572.000 - Hewlett-Packard) Hidden
Nokia Connectivity Cable Driver (HKLM\...\{BC4AE628-81A4-4FC6-863A-7A9BA2E2531F}) (Version: 7.1.32.69 - )
OCR Software by I.R.I.S. 12.0 (HKLM\...\HPOCR) (Version: 12.0 - HP)
Pandora Service (HKLM\...\4F6D5E84-5826-4394-9F40-3A9A19165651_is1) (Version:  - Pandora.TV)
PanoStandAlone (HKLM\...\{6B437F94-056F-4791-AF2C-0D10E2706AF0}) (Version: 100.0.170.000 - Hewlett-Packard) Hidden
ProductContext (HKLM\...\{0E549A13-2B3D-4633-BA41-DC88C2D6F9A3}) Version: 50.0.165.000 - Hewlett-Packard) Hidden
ProductContext (HKLM\...\{9129B46A-51F0-431b-9838-DF7272F3204E}) (Version: 50.0.165.000 - Hewlett-Packard) Hidden
PS_AIO_02_ProductContext (HKLM\...\{b9be267c-e096-4cce-a4fd-f24eec004938}) (Version: 100.0.206.000 - Hewlett-Packard) Hidden
PS_AIO_02_Software (HKLM\...\{cd0b9359-b716-4fd0-8e0a-09b3e312e8a4}) (Version: 100.0.206.000 - Hewlett-Packard) Hidden
PS_AIO_02_Software_Min (HKLM\...\{c4549405-195f-4450-8865-6be9dc5ad136}) (Version: 100.0.206.000 - Hewlett-Packard) Hidden
PSSWCORE (HKLM\...\{34BFB099-07B2-4E95-A673-7362D60866A2}) (Version: 2.02.0000 - Hewlett-Packard) Hidden
RealDownloader (HKLM\...\{C8E8D2E3-EF6A-4B1D-A09E-7B27EBE2F3CE}) (Version: 1.3.3 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM\...\RealPlayer 16.0) (Version: 16.0.3 - RealNetworks) RealUpgrade 1.1 (HKLM\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) 
 (Version: 1.1.0 - RealNetworks, Inc.) Hidden

SafeZone Stable 1.48.2066.120 (HKLM\...\SafeZone 1.48.2066.120) (Version: 1.48.2066.120 - Avast Software) Hidden
Scan (HKLM\...\{0F367CA3-3B2F-43F9-A44A-25A8EE69E45D}) (Version: 13.0.0.0 - Hewlett-Packard) Hidden
SmartWebPrinting (HKLM\...\{68A10D12-0D0F-4212-BDE6-D87FAD32A8FA}) (Version: 130.0.373.000 - Hewlett-Packard) Hidden
SolutionCenter (HKLM\...\{4A70EF07-7F88-4434-BB61-D1DE8AE93DD4}) (Version: 130.0.373.000 - Hewlett-Packard) Hidden
SoundMAX (HKLM\...\{F0A37341-D692-11D4-A984-009027EC0A9C}) (Version:  - )
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Status (HKLM\...\{AE8705FB-E13C-40A9-8A2D-68D6733FBFC2}) (Version: 130.0.373.000 - Hewlett-Packard) Hidden
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1224 - SUPERAntiSpyware.com)
TinyBurn (HKLM\...\{48A4899C-DACD-44DD-9B9A-748737E95002}) (Version: 1.0.0 - TinyBurn.com)
Toolbox (HKLM\...\{6BBA26E9-AB03-4FE7-831A-3535584CA002}) (Version: 130.0.648.000 - Hewlett-Packard) Hidden
TrayApp (HKLM\...\{DC0A5F99-FD66-433F-9D3A-05DCBA64BE42}) (Version: 130.0.376.000 - Hewlett-Packard) Hidden
Unity Web Player (HKCU\...\UnityWebPlayer) (Version: 5.3.3f1 - Unity Technologies ApS)
UnloadSupport (HKLM\...\{4E7C28C7-D5DA-4E9F-A1CA-60490B54AE35}) (Version: 11.0.0 - Hewlett-Packard) Hidden
Update for Windows Internet Explorer 8 (KB2598845) (HKLM\...\KB2598845-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2718704) (HKLM\...\KB2718704) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
VCRedistSetup (HKLM\...\{3921A67A-5AB1-4E48-9444-C71814CF3027}) (Version: 1.0.0 - Nero AG) Hidden
VideoToolkit01 (HKLM\...\{E08DC77E-D09A-4e36-8067-D6DBBCC5F8DC}) (Version: 100.0.128.000 - Hewlett-Packard) Hidden
VLC media player (HKLM\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.6513 - Microsoft Corporation) Hidden
WebReg (HKLM\...\{43CDF946-F5D9-4292-B006-BA0D92013021}) (Version: 130.0.132.017 - Hewlett-Packard) Hidden
WinDirStat 1.1.2 (HKCU\...\WinDirStat) (Version:  - )
Windows Driver Package - Dynastream Innovations, Inc. ANT 
 LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Essentials Media Codec Pack 2.3b (HKLM\...\Windows Essentials Media Codec Pack) (Version: 2.3b - Media Codec)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Live ID Sign-in Assistant (HKLM\...\{0840B4D6-7DD1-4187-8523-E6FC0007EFB7}) (Version: 6.500.3165.0 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
Word in Works Suite add-in (HKLM\...\{0DB93918-2A77-11D3-805A-00C04FA329AA}) (Version: 1.0.0.0000 - Microsoft Corporation)
 
========================= Memory info: ===================================
Percentage of memory in use: 63%
Total physical RAM: 2045.98 MB
Available physical RAM: 746.5 MB
Total Virtual: 3432.34 MB
Available Virtual: 2079.9 MB
 
========================= Partitions: =====================================
2 Drive c: () (Fixed) (Total:38.29 GB) (Free:5.2 GB) NTFS
 
========================= Users: ========================================
User accounts for \\N-EP559VWXLQF9R
 
Administrator            EILEEN                   Guest                    
HelpAssistant            JOHN                     SUPPORT_388945a0         
 
 
**** End of log ****

 

Operating System  Windows XP Professional 32-bit SP3
CPU  Intel Pentium 4
Northwood 0.13um Technology
RAM  2.00GB Dual-Channel DDR @ 199MHz (3-3-3-8)
Motherboard  Dell Computer Corp. 0DG284 (Microprocessor)
Graphics  Default Monitor (1024x768@75Hz)
Intel 82865G Graphics Controller (Dell)
Storage  38GB Maxtor 6E040L0 (ATA) 34 °C
Optical Drives  SONY DVD RW DRU-V204A
HL-DT-ST DVDRAM GSA-4163B
Audio  SoundMAX Integrated Digital Audio


Edited by hamluis, 15 October 2016 - 12:44 PM.


#5 hamluis

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Posted 15 October 2016 - 11:34 AM

Please...follow the directions provided and post the URL for the Speccy Snapshot.

 

Louis



#6 johngod

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Posted 15 October 2016 - 01:35 PM

I'm very sorry, I can't get to copy to clipboard

Don't know where the clipboard is.

 

 

I'm giving this a shot......

 

 

 

http://speccy.piriform.com/results/CKZi6ZiSg1xKWDdUQugzc2e


Edited by johngod, 15 October 2016 - 02:50 PM.


#7 hamluis

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Posted 15 October 2016 - 04:22 PM

Thanks :).

 

The items I consider obvious:

 

a.  Insufficient free space on Windows partition.

b.  2GB RAM

c.  Extremely old XP install, dates to Dec 2008.

d.  Installtion of Auslogics Speedboost "optimization" program.  Peak memory usage by program is 1.16GB, approx 60% of total RAM installed in system.

e.  Installation of Real software, PUP if not malware

f.  Installation of AVS software, PUP if not malware

g.  Hard drive reflects status of "Warning", should run HD diagnostic to check functional status.  Maxtor hard drive, should use SeaTools utility to check.

 

FWIW:  Malwarebytes On PUPs

 

I believe topic should be moved to Am I Infected for malware check, as a first step.  Moving topic.

 

Louis



#8 johngod

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Posted 15 October 2016 - 04:29 PM

Thank You

Will be looking for it in the Malware site.

 

 

Hope someone can help me here.........Please

 

Thank-You,

John


Edited by johngod, 16 October 2016 - 10:17 AM.





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