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Microsoft Word makes computer unresponsive

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#1 BlueGalaxy


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Posted 14 October 2016 - 02:17 PM

Hello. Whenever I open Microsoft Word or Powerpoint my computer becomes unresponsive or freezes. I can't even close the program with the Task Manager! I've scanned my whole computer with Super Anti Spyware, Malwarebytes Anti Malware, and McAfee Total Protection. Only Super Anti Spyware found quite a large number of adware tracking cookies, but these were removed and the issue still persists. The program is called Microsoft Office 365 ProPlus -en -us. My operating system is Windows 8.1.

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#2 baines77


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Posted 12 December 2016 - 02:44 PM

See if they open/operate without freezing in safe mode.  Either hold down ctrl when you open Word or hit run and type winword.exe /safe (the /safe switch will work with any Office app - outlook /safe, etc).  If it behaves itself in safe mode, likely an add-in, template or something else that's causing the trouble.  You can also try repairing Office via the add/remove programs and hit 'repair' instead of uninstall (depending on flavor of your OS you might need to hit 'change' to find the repair option.  

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