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igdkmd64.sys BSOD & Black screen flickers


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#1 kikstyo

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Posted 14 October 2016 - 12:24 PM

Hi,

 

Recently after I sold my Gtx 1070 GPU and start to use i5 6500 integrated graphics Intel 530 on Windows 10, my PC is experiencing a few BSOD caused by driver igdkmd64.sys and caused by address ntoskrnl.exe. Besides getting BSOD or crash, my screen also flickers to black for 0.5 seconds at random times (Maybe 0-5 times a day). This did not happen when I was using Dedicated graphics and the problem came 1 day after I switched to Integrated graphics so I don't think the problems ties to monitor, memory, psu or ssd. 
 
Things I already tried but did not help:
Reformat PC
Update to latest Intel 530 vga driver
Ran SFC /scannow (No errors)
Ran Memory diagnostic test (No errors)
 
It did not BSOD or flicker for one day so I thought it's fixed but on the third day, the flickers and 2nd BSOD appeared so I really hope someone could help. Thanks.

Attached Files


Edited by kikstyo, 15 October 2016 - 05:19 AM.


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#2 usasma

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Posted 15 October 2016 - 06:30 PM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

I ran the 2 memory dumps that you uploaded and they did blame the Intel video

As you've reinstalled the OS, and have updated the drivers - we can probably rule out a software problem at this point.
So, the next step is to test the hardware....

 

Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the video tests, but please complete all of the diagnostics and let us know the results.

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Fri Oct 14 12:49:43.182 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101516-3750-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.321.amd64fre.rs1_release_inmarket.161004-2338
System Uptime:0 days 13:13:01.871
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 1E, {ffffffffc0000094, fffff80dca3671a1, 0, 0}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000094, The exception code that was not handled
Arg2: fffff80dca3671a1, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000094
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-6500 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3192
  BIOS Version                  1.20
  BIOS Release Date             01/26/2016
  Manufacturer                  MSI
  Product Name                  MS-7995
  Baseboard Product             B150I GAMING PRO AC (MS-7995)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 11 22:37:52.411 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101216-3593-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.321.amd64fre.rs1_release_inmarket.161004-2338
System Uptime:0 days 0:32:29.099
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :igdkmd64.sys ( igdkmd64+2c7324 )
BugCheck 3B, {c0000094, fffff803dbb77324, ffff938175d64ba0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000094, Exception code that caused the bugcheck
Arg2: fffff803dbb77324, Address of the instruction which caused the bugcheck
Arg3: ffff938175d64ba0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: 0x3B_igdkmd64!unknown_function
CPUID:        "Intel® Core™ i5-6500 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3192
  BIOS Version                  1.20
  BIOS Release Date             01/26/2016
  Manufacturer                  MSI
  Product Name                  MS-7995
  Baseboard Product             B150I GAMING PRO AC (MS-7995)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Oct 14 12:49:43.182 2016 (UTC - 4:00)**************************
iaLPSS2_I2C.sys             Mon May  4 08:41:19 2015 (554768EF)
iaLPSS2_UART2.sys           Mon May  4 08:41:32 2015 (554768FC)
iaLPSS2_GPIO2.sys           Mon May  4 08:41:36 2015 (55476900)
rt640x64.sys                Thu Oct  1 06:34:33 2015 (560D0C39)
TeeDriverW8x64.sys          Thu Oct  8 14:13:00 2015 (5616B22C)
igdkmd64.sys                Wed Nov 18 14:28:29 2015 (564CD15D)
RTKVHD64.sys                Tue Dec 29 04:33:49 2015 (5682537D)
cpuz139_x64.sys             Wed Jan 27 04:18:15 2016 (56A88B57)
rtwlanu.sys                 Fri Apr  1 04:11:07 2016 (56FE2D1B)
IntcDAud.sys                Mon Jun 27 09:35:53 2016 (57712BB9)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
ibtusb.sys                  Fri Sep  2 15:36:00 2016 (57C9D4A0)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 11 22:37:52.411 2016 (UTC - 4:00)**************************
TeeDriverW8x64.sys          Mon Aug 31 15:49:07 2015 (55E4AFB3)
iaLPSS2_UART2.sys           Thu Jan 14 03:54:18 2016 (5697623A)
rt640x64.sys                Thu Jan 21 03:17:40 2016 (56A09424)
iaLPSS2i_I2C.sys            Wed Mar  2 21:06:42 2016 (56D79C32)
iaLPSS2i_GPIO2.sys          Wed Mar  2 21:06:59 2016 (56D79C43)


iaLPSS2_I2C.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
iaLPSS2_UART2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaLPSS2_GPIO2.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
cpuz139_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=rtwlanu.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
iaLPSS2_UART2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSS2i_I2C.sys
iaLPSS2i_GPIO2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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