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Unable to read WD My Passport 700 GB Hard Disk


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#1 rnallamilli

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Posted 14 October 2016 - 07:46 AM

Hi Team,
 
I am unable to open WD My Passport 700 GB Hard disk. I am able to see in the List but when trying to open i am getting a message that 'H:\ is not accessable. The request failed due to a fatal device hardware error.'
 
System Specifications:
 
Product Name - 15-p214dx
Microprocessor - 2.4GHz 5th generation Intel Core i7-5500U Dual Core
Microprocessor Cache - 4MB L3 Cache
Memory - 6GB DDR3L SDRAM (2 DIMM)
Video Graphics - Intel HD graphics 5500 with up to 3036MB total graphics memory
Hard Drive - 750GB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
 
I ran WD LifeGuard Diagnostics for Windows without much luck.
 
Quick Test:
 
Quick Test on drive 2 did not complete!
Status code = 07 (Failed read test element), Failure Checkpoint = 97
(Unknown Test)
SMART self-test did not complete on drive 2!
 
Extended Test:
 
Physical Drive 2:
 
Test found bad sectors that may be repairable
Estumated Time Remaining: 00:00:00
Elapsed TIme: 00:10:22
Current Sector: 1237039615 or 1465081855
 
Clicked on Repair
 
Unable to repair bad sectors.
 
Unable to repair bad sectors
 
Please contact WD technical support for help.
 
Please help me in fixing this issue.
 
Thanks,
Raman Nallamilli.

 



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#2 JohnC_21

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Posted 14 October 2016 - 09:37 AM

Your hard drive has failed. You will need to consult a professional recovery service which is expensive. DriveSavers is one of the better ones.

 

http://www.drivesaversdatarecovery.com/

 

If a professional data recovery service is not an option see if using software such as Easeus Data Recovery can scan the drive and recover your files. This will allow you to recover up to 2GB of data for free. Scanning the drive can put more stress on the drive making recovery more difficult if you plan on using a professional data recovery service.


Edited by JohnC_21, 14 October 2016 - 09:38 AM.


#3 rnallamilli

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Posted 14 October 2016 - 09:55 AM

Is there a way i can see what all data available in the HDD? Depending on the data size i can choose an option.



#4 JohnC_21

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Posted 14 October 2016 - 10:24 AM

No, you need to do a scan first to determine what if anything Easeus can detect. 

 

PhotoRec allows you to recover files by extension but not by size and ll files recovered have generic names. The recovery is in real time so the recovery device has to have enough free space as the amount of data on the drive.






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