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Installed malwarebytes and no internet connection - please help

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3 replies to this topic

#1 jfloren3


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Posted 13 October 2016 - 09:15 PM

Hi, first time here. Unfortunately, I am having an issue finding my router and internet connect via Wi-Fi after I installed and ran Malwarebytes. It simply cannot find anything. I have been working on this for several days trying everything I can. My primary computer cannot access internet so I am using a secondary computer to work on my computer. I followed these steps listed here http://www.bleepingcomputer.com/forums/t/544374/cannot-connect-to-wifi-after-installing-malwarebytes-what-to-do-now/ but unfortunately, I was unable to successfully reconnect. I have a list of logs as mentioned by what was submitted on the other forum, and I can post these.


I have noticed that in the last log it says "RegSvr32.exe: winhttp.dll' Module loaded but entry-point DllRegisterServer was not found" and I am wondering if that may be the issue. I've tried to research this, and have tried to follow some instructions to adjust this via CMD, but I am having no luck.


Thank you so much for your help in advance and please let me know if I can add the logs. I tried it once already and it would not post the topic and simply timed out.

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#2 jfloren3

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Posted 13 October 2016 - 09:16 PM

I am using Windows 7 Ultimate

#3 NickAu


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Posted 13 October 2016 - 09:19 PM

Helpers please note jfloren3has a topic open in Virus, Trojan, Spyware, and Malware Removal Logs about this issue also.

Installed malwarebytes and no internet connection - please help




#4 Animal


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Posted 13 October 2016 - 09:47 PM

Hello jfloren3,

Now that you have posted a log at the above linked topic: you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

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