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ntoskrnl.exe BSOD Windows 10


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#1 JunglePleb

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Posted 13 October 2016 - 06:25 PM

Ey mates,

 

I've been having trouble with this machine since I built it in 2014, but I never really minded them. After fixing a lot of errors through its lifetime, I'm simply lost with the current one. The machine crashes randomly, also showing a random error name but it's always the same file: ntoskrnl.exe

 

So, after unsucessefully trying other forums for a fix, I now come to this one, hopeful to find the bloody answer. I've tried a lot of stuff, most of which I can't recall, but I'm willing to try them again if needed.

 

Minidump files


Edited by JunglePleb, 13 October 2016 - 06:27 PM.


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#2 JunglePleb

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Posted 14 October 2016 - 10:13 AM

bump



#3 JohnC_21

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Posted 14 October 2016 - 10:43 AM

One thing I would suggest is to test your memory with Memtest+86. Run it for at least 6 passes and preferably overnight. If it passes then run a hard drive diagnostic. Burn an iso of UBCD. You may need to disable SecureBoot if it is enabled in UEFI settings in order to boot UBCD.

 

http://www.ultimatebootcd.com/download.html



#4 usasma

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Posted 15 October 2016 - 06:02 PM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

As for the memory dumps that you uploaded:

Out of 5 memory dumps there were 4 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

Your UEFI/BIOS (version F6) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Thu Oct 13 18:42:08.305 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101316-31156-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.321.amd64fre.rs1_release_inmarket.161004-2338
System Uptime:0 days 5:48:51.934
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by :memory_corruption
BugCheck 4E, {7, 35d509, 400025000257797, 0}
BugCheck Info: PFN_LIST_CORRUPT (4e)
Arguments:
Arg1: 0000000000000007, A driver has unlocked a page more times than it locked it
Arg2: 000000000035d509, page frame number
Arg3: 0400025000257797, current share count
Arg4: 0000000000000000, 0
BUGCHECK_STR:  0x4E_7
PROCESS_NAME:  ffmpeg-mux64.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-4570 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3193
  BIOS Version                  F6
  BIOS Release Date             08/03/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H87M-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct 12 15:19:13.365 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101216-29453-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.321.amd64fre.rs1_release_inmarket.161004-2338
System Uptime:0 days 2:52:18.183
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+c282 )
BugCheck 1A, {41201, ffffe800000cfe30, e67000022cd8c867, ffffd80c35a96a40}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000041201, The subtype of the bugcheck.
Arg2: ffffe800000cfe30
Arg3: e67000022cd8c867
Arg4: ffffd80c35a96a40
BUGCHECK_STR:  0x1a_41201
PROCESS_NAME:  arma3.exe
FAILURE_BUCKET_ID: 0x1a_41201_nt!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i5-4570 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3193
  BIOS Version                  F6
  BIOS Release Date             08/03/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H87M-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 11 22:14:49.232 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101116-26109-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.206.amd64fre.rs1_release.160915-0644
System Uptime:0 days 4:28:44.489
*** ERROR: Module load completed but symbols could not be loaded for HDAudBus.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 1000007E, {ffffffffc0000005, fffff80366b8bf9e, ffffc28040741168, ffffc28040740990}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80366b8bf9e, The address that the exception occurred at
Arg3: ffffc28040741168, Exception Record Address
Arg4: ffffc28040740990, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-4570 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3193
  BIOS Version                  F6
  BIOS Release Date             08/03/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H87M-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 10 19:15:37.711 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101016-36390-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.206.amd64fre.rs1_release.160915-0644
System Uptime:0 days 5:41:43.462
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by :memory_corruption
BugCheck 1E, {ffffffffc0000096, fffff80132f2ef13, 1, 0}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000096, The exception code that was not handled
Arg2: fffff80132f2ef13, The address that the exception occurred at
Arg3: 0000000000000001, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000096
PROCESS_NAME:  avgrsa.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-4570 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3193
  BIOS Version                  F6
  BIOS Release Date             08/03/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H87M-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct  7 13:43:34.699 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100716-40468-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.206.amd64fre.rs1_release.160915-0644
System Uptime:0 days 1:53:55.312
Probably caused by :memory_corruption
BugCheck 4E, {99, 161475, 7, 1}
BugCheck Info: PFN_LIST_CORRUPT (4e)
Arguments:
Arg1: 0000000000000099, A PTE or PFN is corrupt
Arg2: 0000000000161475, page frame number
Arg3: 0000000000000007, current page state
Arg4: 0000000000000001, 0
BUGCHECK_STR:  0x4E_99
PROCESS_NAME:  steamwebhelper.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-4570 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3193
  BIOS Version                  F6
  BIOS Release Date             08/03/2013
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H87M-D3H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:
**************************Thu Oct 13 18:42:08.305 2016 (UTC - 4:00)**************************
iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
tap0901.sys                 Thu Aug 22 08:40:01 2013 (521606A1)
TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
AppleCharger.sys            Sun Oct 27 21:59:21 2013 (526DC4F9)
RTKVHD64.sys                Tue Oct 29 06:18:58 2013 (526F8B92)
WinDivert.sys               Mon Dec  2 22:46:09 2013 (529D5401)
dtsoftbus01.sys             Fri Feb 21 04:49:36 2014 (53072130)
Hamdrv.sys                  Mon Mar 30 09:28:42 2015 (55194F8A)
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
rzendpt.sys                 Tue Aug 11 07:13:46 2015 (55C9D8EA)
rzudd.sys                   Tue Aug 11 07:13:50 2015 (55C9D8EE)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
rt640x64.sys                Thu Jan 21 03:17:40 2016 (56A09424)
avgloga.sys                 Tue Feb 16 09:04:03 2016 (56C32C53)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
avgdiska.sys                Fri May 13 01:52:02 2016 (57356B82)
avgrkx64.sys                Wed Jun  1 07:16:31 2016 (574EC40F)
avgfwd6a.sys                Wed Jun  1 07:25:22 2016 (574EC622)
avgldx64.sys                Wed Jun  1 07:27:54 2016 (574EC6BA)
avguniva.sys                Mon Jun 20 09:22:11 2016 (5767EE03)
nvvad64v.sys                Fri Jul  1 09:12:29 2016 (57766C3D)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
avgidsha.sys                Wed Jul 27 09:24:10 2016 (5798B5FA)
avgwfpa.sys                 Wed Jul 27 09:24:37 2016 (5798B615)
avgmfx64.sys                Tue Aug  2 05:41:06 2016 (57A06AB2)
avgidsdrivera.sys           Tue Aug 23 10:30:46 2016 (57BC5E16)
nvlddmkm.sys                Sat Oct  1 15:08:52 2016 (57F009C4)
BEDaisy.sys                 Tue Oct 11 04:41:19 2016 (57FCA5AF)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 11 22:14:49.232 2016 (UTC - 4:00)**************************
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 10 19:15:37.711 2016 (UTC - 4:00)**************************
wdcsam64.sys                Fri Oct  9 16:31:13 2015 (56182411)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct  7 13:43:34.699 2016 (UTC - 4:00)**************************
nvlddmkm.sys                Sun Jul 10 18:20:31 2016 (5782CA2F)


http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=WinDivert.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgfwd6a.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
avguniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=BEDaisy.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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