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After refreshing pc, unable to install Intel software


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#1 mapotofu

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Posted 13 October 2016 - 02:12 AM

I'd malware on my pc and had to refresh it. But now, I'm unable to install Intel software.

 

My pc version: Asus TP 500LN. 

Antivirus: Bitdefender free

 


For example: Asus Intel Management Engine Interface, Intel® Serial IO I2C Host Controller, etc.

 

Why am I installing these drivers? Easy , just look in the attached file. 

 

 

These are some of the hardware ids:

ACPI\VEN_INT&DEV_3437&REV_0003
ACPI\VEN_INT&DEV_3432&REV_0003
PCI\VEN_8086&DEV_9CBA&SUBSYS_19DD1043&REV_03
 
I tried disabling antivirus, installing Asus versions(and then switching to Intel versions), running as admin, disabling Microsoft services in msconfig, etc. I even tried installing the older versions I had but they don't seem to work anymore. 

Attached Files



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#2 SleepyDude

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Posted 13 October 2016 - 03:17 AM

Hi,

 

Did you use the refresh feature that exist on Windows 8.1 or you install fresh?

 

Make sure you install the Chipset first

http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8.1/Chipset/Chipset_Intel_Win81_64_VER9401027.zip


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#3 mapotofu

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Posted 13 October 2016 - 06:29 AM

I used the refresh feature on Win 8.1

 

This is the error I got when installing and always get.

 

I shut down all applications and disabled antivirus and the problem is still there. 

Attached Files


Edited by mapotofu, 13 October 2016 - 06:29 AM.


#4 SleepyDude

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Posted 13 October 2016 - 08:21 AM

Hi,

 

Let's see if the Windows Event log have any more clues about the problem...

 

Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:

  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (Only Problems)

Click on Go.

Post the resulting log in your next reply.
 

 


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#5 mapotofu

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Posted 13 October 2016 - 08:21 PM

Here we go:

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Sora (administrator) on 14-10-2016 at 09:15:11
Running from "C:\Users\Sora\Downloads"
Microsoft Windows 8.1 Pro  (X64)
Model: TP500LB Manufacturer: ASUSTeK COMPUTER INC.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/13/2016 11:14:13 AM) (Source: Application Hang) (User: )
Description: The program WWAHost.exe version 6.3.9600.17415 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 560
 
Start Time: 01d224ffc8f71d1e
 
Termination Time: 4294967295
 
Application Path: C:\Windows\System32\WWAHost.exe
 
Report Id: 1bbbade2-90f3-11e6-825a-40e230ae319a
 
Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy
 
Faulting package-relative application ID: Windows.Store
 
Error: (10/13/2016 11:14:10 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: Clara)
Description: Package winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy+Windows.Store was terminated because it took too long to suspend.
 
Error: (10/12/2016 03:07:32 PM) (Source: Perflib) (User: )
Description: rdyboost4
 
Error: (10/10/2016 04:33:47 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary TSSysKit.
 
System Error:
The system cannot find the file specified.
.
 
Error: (10/10/2016 04:33:47 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary TS888x64.
 
System Error:
The system cannot find the file specified.
.
 
Error: (10/10/2016 04:33:47 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary QQSysMonX64.
 
System Error:
The system cannot find the file specified.
.
 
Error: (10/10/2016 10:10:03 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"1".
Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (10/09/2016 03:46:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: TBSecSvc.exe, version: 1.0.0.5, time stamp: 0x55dd28ab
Faulting module name: TBSecSvc.exe, version: 1.0.0.5, time stamp: 0x55dd28ab
Exception code: 0xc0000409
Fault offset: 0x0003e1ca
Faulting process id: 0xe80
Faulting application start time: 0xTBSecSvc.exe0
Faulting application path: TBSecSvc.exe1
Faulting module path: TBSecSvc.exe2
Report Id: TBSecSvc.exe3
Faulting package full name: TBSecSvc.exe4
Faulting package-relative application ID: TBSecSvc.exe5
 
Error: (10/09/2016 03:36:58 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.ATL,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.4053"1".
Dependent Assembly Microsoft.VC80.ATL,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.4053" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (10/08/2016 11:33:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: EndlessFables_TheBreathofDeath.exe, version: 0.0.0.0, time stamp: 0x57e907b9
Faulting module name: EndlessFables_TheBreathofDeath.exe, version: 0.0.0.0, time stamp: 0x57e907b9
Exception code: 0xc0000005
Fault offset: 0x00694f03
Faulting process id: 0x107c
Faulting application start time: 0xEndlessFables_TheBreathofDeath.exe0
Faulting application path: EndlessFables_TheBreathofDeath.exe1
Faulting module path: EndlessFables_TheBreathofDeath.exe2
Report Id: EndlessFables_TheBreathofDeath.exe3
Faulting package full name: EndlessFables_TheBreathofDeath.exe4
Faulting package-relative application ID: EndlessFables_TheBreathofDeath.exe5
 
 
System errors:
=============
Error: (10/14/2016 08:36:35 AM) (Source: DCOM) (User: Clara)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (10/14/2016 08:36:05 AM) (Source: DCOM) (User: Clara)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (10/13/2016 11:23:38 PM) (Source: DCOM) (User: Clara)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (10/13/2016 11:23:08 PM) (Source: DCOM) (User: Clara)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (10/13/2016 04:16:31 PM) (Source: Microsoft-Windows-NDIS) (User: NT AUTHORITY)
Description: Miniport ZyXEL Wireless LAN 802.11n USB 2.0 Network Adapter, {88F5429F-2FC1-472E-BDC9-7EB412FE15EF}, had event 71
 
Error: (10/13/2016 04:16:12 PM) (Source: Microsoft-Windows-NDIS) (User: NT AUTHORITY)
Description: Miniport ZyXEL Wireless LAN 802.11n USB 2.0 Network Adapter, {88F5429F-2FC1-472E-BDC9-7EB412FE15EF}, had event 71
 
Error: (10/13/2016 01:20:44 PM) (Source: DCOM) (User: Clara)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (10/13/2016 01:20:14 PM) (Source: DCOM) (User: Clara)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (10/13/2016 12:40:57 PM) (Source: DCOM) (User: Clara)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (10/13/2016 12:40:27 PM) (Source: DCOM) (User: Clara)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
 
Microsoft Office Sessions:
=========================
Error: (10/13/2016 11:14:13 AM) (Source: Application Hang)(User: )
Description: WWAHost.exe6.3.9600.1741556001d224ffc8f71d1e4294967295C:\Windows\System32\WWAHost.exe1bbbade2-90f3-11e6-825a-40e230ae319awinstore_1.0.0.0_neutral_neutral_cw5n1h2txyewyWindows.Store
 
Error: (10/13/2016 11:14:10 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: Clara)
Description: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy+Windows.Store
 
Error: (10/12/2016 03:07:32 PM) (Source: Perflib)(User: )
Description: rdyboost4
 
Error: (10/10/2016 04:33:47 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary TSSysKit.
 
System Error:
The system cannot find the file specified.
 
Error: (10/10/2016 04:33:47 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary TS888x64.
 
System Error:
The system cannot find the file specified.
 
Error: (10/10/2016 04:33:47 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary QQSysMonX64.
 
System Error:
The system cannot find the file specified.
 
Error: (10/10/2016 10:10:03 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"C:\Program Files (x86)\kingsoft\kingsoft antivirus\uni0nst.exe
 
Error: (10/09/2016 03:46:36 PM) (Source: Application Error)(User: )
Description: TBSecSvc.exe1.0.0.555dd28abTBSecSvc.exe1.0.0.555dd28abc00004090003e1cae8001d22201426166f0C:\Program Files (x86)\AliWangWang\8.60.01C\miser\TBSecSvc.exeC:\Program Files (x86)\AliWangWang\8.60.01C\miser\TBSecSvc.exe80cf147e-8df4-11e6-8254-40e230ae319a
 
Error: (10/09/2016 03:36:58 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.ATL,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.4053"C:\Users\Sora\AppData\Roaming\Tencent\QQ\STemp\TXQQ2052~0\SysDir\Check\atl2_c.dll
 
Error: (10/08/2016 11:33:22 PM) (Source: Application Error)(User: )
Description: EndlessFables_TheBreathofDeath.exe0.0.0.057e907b9EndlessFables_TheBreathofDeath.exe0.0.0.057e907b9c000000500694f03107c01d22170dcb1da40C:\Program Files (x86)\Endless Fables - Frozen Path Survey\EndlessFables_TheBreathofDeath.exeC:\Program Files (x86)\Endless Fables - Frozen Path Survey\EndlessFables_TheBreathofDeath.exe8b577711-8d6c-11e6-8254-40e230ae319a
 
 
=========================== Installed Programs ============================
 
. . . (HKLM\...\{DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}) (Version: 2.1.28.3 - Intel) Hidden
. . . (HKLM-x32\...\{06DA421D-EE23-487D-878F-F0AF97EF69AD}) (Version: 2.6.1.4 - Intel) Hidden
7-Zip 16.04 (x64) (HKLM\...\7-Zip) (Version: 16.04 - Igor Pavlov)
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 373.06 - NVIDIA Corporation) Hidden
Apowersoft Online Launcher version 1.4.4 (HKCU\...\{20BF67A8-D81A-4489-8225-FABAA0896E2D}_is1) (Version: 1.4.4 - APOWERSOFT LIMITED)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0036 - ASUS)
Big Fish: Game Manager (HKLM-x32\...\BFGC) (Version: 3.3.0.2 - )
Bitdefender Antivirus Free Edition (HKLM\...\BitDefender Gonzales) (Version: 1.0.21.1109 - Bitdefender)
CCleaner (HKLM\...\CCleaner) (Version: 5.22 - Piriform)
DriverToolkit version 8.5.0.0 (HKLM-x32\...\{D66BF89F-B0A2-48F5-A2E4-242EB645AB76}_is1) (Version: 8.5.0.0 - Megaify Software)
Endless Fables: Frozen Path Survey (HKLM-x32\...\BFG-Endless Fables - Frozen Path Survey) (Version:  - )
foobar2000 v1.3.12 (HKLM-x32\...\foobar2000) (Version: 1.3.12 - Peter Pawlowski)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 53.0.2785.143 - Google Inc.)
Google Drive (HKLM-x32\...\{FDEDE86B-3597-40D7-8568-4649F651EDBD}) (Version: 1.32.3363.5836 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.169 - Google Inc.) Hidden
Intel® Chipset Device Software (HKLM-x32\...\{619e726e-d2b4-4e28-9568-c964fd81ee6c}) (Version: 10.1.1.14 - Intel® Corporation) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4501 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 14.8.0.1042 - Intel Corporation)
Intel® Driver Update Utility (HKLM-x32\...\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}) (Version: 2.6.1.4 - Intel)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.42 - Irfan Skiljan)
Java 8 Update 101 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180101F0}) (Version: 8.0.1010.13 - Oracle Corporation)
KeyboardTest V3.1 (HKLM-x32\...\KeyboardTest_is1) (Version: 3.1 - PassMark Software)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
NVIDIA Graphics Driver 373.06 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 373.06 - NVIDIA Corporation)
Qualcomm Atheros Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Qualcomm Atheros)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.9600.21255 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.31.423.2014 - Realtek)
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
Tixati (HKLM-x32\...\tixati) (Version:  - )
Vulkan Run Time Libraries 1.0.26.0 (HKLM\...\VulkanRT1.0.26.0) (Version: 1.0.26.0 - LunarG, Inc.)
 
========================= Devices: ================================
 
Name: 
Description: 
Class Guid: 
Manufacturer: 
Service: 
Device ID: ACPI\INT3432\3&11583659&0
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: 
Description: 
Class Guid: 
Manufacturer: 
Service: 
Device ID: ACPI\INT3437\3&11583659&0
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: 
Description: 
Class Guid: 
Manufacturer: 
Service: 
Device ID: ACPI\ATK4002\2&DABA3FF&2
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: 
Description: 
Class Guid: 
Manufacturer: 
Service: 
Device ID: ACPI\INT340F\2&DABA3FF&2
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: PCI Simple Communications Controller
Description: PCI Simple Communications Controller
Class Guid: 
Manufacturer: 
Service: 
Device ID: PCI\VEN_8086&DEV_9CBA&SUBSYS_19DD1043&REV_03\3&11583659&0&B0
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
 
**** End of log ****
 


#6 SleepyDude

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Posted 14 October 2016 - 03:14 AM

Hi,

 

The Intel Chipset drivers are on the list of installed programs so I don't think you need to reinstall them.

 

Lets run a System Check...

Press windows8_key.png + X and click Open Command Prompt (Admin)
type:

sfc /scannow

If everything is OK it should say something like "No integrity violations found"
 

 


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#7 mapotofu

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Posted 14 October 2016 - 05:23 AM

Here we go:

 

C:\WINDOWS\system32>sfc /scannow
 
Beginning system scan.  This process will take some time.
 
Beginning verification phase of system scan.
Verification 100% complete.
 
Windows Resource Protection did not find any integrity violations.
 
C:\WINDOWS\system32>


#8 SleepyDude

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Posted 14 October 2016 - 05:59 AM

Good.

 

Can you install Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)?

https://www.microsoft.com/en-us/download/details.aspx?id=5638


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#9 mapotofu

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Posted 14 October 2016 - 06:20 AM

Sure, I installed it. But doesn't make a difference. 


Edited by mapotofu, 14 October 2016 - 06:20 AM.


#10 SleepyDude

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Posted 14 October 2016 - 06:28 AM

The runtime is needed for some tool to work.

 

Please post a new minitoolbox log only with the option List last 10 Event Viewer log selected.


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#11 mapotofu

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Posted 15 October 2016 - 05:20 AM

Here we go:

 

Spoiler


#12 SleepyDude

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Posted 16 October 2016 - 04:08 PM

Hi,

 

I think we need to consider the possibility that some malware still exists on the PC or at least some changes done by the previous infection!

 

I suggest you start a new thread on the Am I infected? What do I do? section of this forum. After finishing the malware check you can return to this topic if the problem continues.
 


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#13 mapotofu

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Posted 19 October 2016 - 04:25 AM

All right, thx for the suggestion! :)

 

I'm doing it now. 






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