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Computer shuts down and reboots on it's own repeatedly


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119 replies to this topic

#1 Saphira2021

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Posted 12 October 2016 - 06:58 PM

I have noticed that the last few days my computer periodically, 3-4 times a day, shuts down and restarts. This is Win 10 with the latest updates installed. I am also running 360 total security and Malwarebytes. both show that the computer is clean. 

I usually leave a number of tabs of Chrome running and i don't get the "restore tabs" message after reboot. wondering if something actually closes Chrome before restart. open documents in MS Word do get the message if i want to recover the document that was open. I went online and found an article that explained how to prevent computer from restarting  http://www.pcworld.com/article/2974060/windows/when-your-computer-reboots-itself-over-and-over-again.html

and followed the steps there. it still rebooted anyway. 

what do i need to do to figure this one out? 

 

not sure if this is the right forum,, so please feel free to move if necessary. thanks



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#2 dc3

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Posted 13 October 2016 - 08:49 AM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.

The one piece of information the Speccy will not provide is the make and model of your PSU.  If you know what it is please post this along with the Speccy link which will be generated.

When Speccy opens you will see a screen similar to the one below.

speccy...1png_zpsr3irze6o.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy...2_zpsia3rp09d.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy...3_zpsnj1twsfh.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Saphira2021

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Posted 13 October 2016 - 06:23 PM

http://speccy.piriform.com/results/qJI6g02eY1c0l5rRYPs6lKJ

 

thank you for your answer. did as instructed. can't tell you about PSU but do know that i purchased a standard scer aspire am3400-u2052



#4 dc3

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Posted 14 October 2016 - 10:11 AM

Please download MiniToolBox to your desktop.

Right-click on MiniToolBox.exe and select Run as Administrator.

You will see an image like the one below.

minitoolbox_zps7byuwkla.png
 
Click on the following checkboxes only:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy and paste it in your topic.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Saphira2021

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Posted 14 October 2016 - 04:30 PM

MiniToolBox by Farbar  Version: 17-06-2016

Ran by E (administrator) on 14-10-2016 at 17:26:05

Running from "C:\Users\E\Downloads"

Microsoft Windows 10 Home  (X64)

Model: Veriton M430 Manufacturer: Acer

Boot Mode: Normal

***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (10/14/2016 12:53:53 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: Study)

Description: Activation of app Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe!Microsoft.MicrosoftOfficeHub failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

 

Error: (10/14/2016 03:02:57 AM) (Source: Bonjour Service) (User: )

Description: Local Hostname Study.local already in use; will try Study-2.local instead

 

Error: (10/14/2016 03:02:57 AM) (Source: Bonjour Service) (User: )

Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister    4 Study.local. Addr 192.168.1.7

 

Error: (10/14/2016 03:02:57 AM) (Source: Bonjour Service) (User: )

Description: mDNSCoreReceiveResponse: Received from 192.168.1.3:5353    4 Study.local. Addr 192.168.1.3

 

Error: (10/14/2016 01:55:45 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: Study)

Description: Activation of app Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe!Microsoft.MicrosoftOfficeHub failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

 

Error: (10/13/2016 07:44:29 PM) (Source: Application Error) (User: )

Description: Faulting application name: SearchUI.exe, version: 10.0.10586.589, time stamp: 0x57cf97f3

Faulting module name: CoreUIComponents.dll, version: 0.0.0.0, time stamp: 0x57cf90a2

Exception code: 0xc0000005

Fault offset: 0x0000000000047ce4

Faulting process id: 0x720

Faulting application start time: 0xSearchUI.exe0

Faulting application path: SearchUI.exe1

Faulting module path: SearchUI.exe2

Report Id: SearchUI.exe3

Faulting package full name: SearchUI.exe4

Faulting package-relative application ID: SearchUI.exe5

 

Error: (10/13/2016 07:17:13 PM) (Source: Perflib) (User: )

Description: BITSC:\Windows\System32\bitsperf.dll8

 

Error: (10/13/2016 09:03:50 AM) (Source: Software Protection Platform Service) (User: )

Description: Failed to schedule Software Protection service for re-start at 2116-09-19T13:03:17Z. Error Code: 0x80040154.

 

Error: (10/13/2016 03:40:12 AM) (Source: Bonjour Service) (User: )

Description: Local Hostname Study.local already in use; will try Study-2.local instead

 

Error: (10/13/2016 03:40:12 AM) (Source: Bonjour Service) (User: )

Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister    4 Study.local. Addr 192.168.1.7

 

 

System errors:

=============

Error: (10/14/2016 04:35:22 PM) (Source: DCOM) (User: Study)

Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}StudyES-1-5-21-3834014604-3608757034-1377260288-1000LocalHost (Using LRPC)UnavailableUnavailable

 

Error: (10/14/2016 04:35:22 PM) (Source: DCOM) (User: Study)

Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}StudyES-1-5-21-3834014604-3608757034-1377260288-1000LocalHost (Using LRPC)UnavailableUnavailable

 

Error: (10/14/2016 04:34:51 PM) (Source: Service Control Manager) (User: )

Description: The BstHdDrv service failed to start due to the following error:

%%2 = The system cannot find the file specified.

 

 

Error: (10/14/2016 04:34:51 PM) (Source: Service Control Manager) (User: )

Description: The NetTcpActivator service depends on the NetTcpPortSharing service which failed to start because of the following error:

%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

 

 

Error: (10/14/2016 04:34:50 PM) (Source: NETLOGON) (User: )

Description: This computer is configured as a member of a workgroup, not as

a member of a domain. The Netlogon service does not need to run in this

configuration.

 

Error: (10/14/2016 04:31:48 PM) (Source: Service Control Manager) (User: )

Description: The Sync Host_971fe8 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

 

Error: (10/14/2016 04:29:13 PM) (Source: DCOM) (User: Study)

Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}StudyES-1-5-21-3834014604-3608757034-1377260288-1000LocalHost (Using LRPC)UnavailableUnavailable

 

Error: (10/14/2016 04:29:13 PM) (Source: DCOM) (User: Study)

Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}StudyES-1-5-21-3834014604-3608757034-1377260288-1000LocalHost (Using LRPC)UnavailableUnavailable

 

Error: (10/14/2016 12:56:54 PM) (Source: Service Control Manager) (User: )

Description: The NetTcpActivator service depends on the NetTcpPortSharing service which failed to start because of the following error:

%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

 

 

Error: (10/14/2016 12:56:51 PM) (Source: Service Control Manager) (User: )

Description: The BstHdDrv service failed to start due to the following error:

%%2 = The system cannot find the file specified.

 

 

 

Microsoft Office Sessions:

=========================

Error: (10/14/2016 12:53:53 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: Study)

Description: Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe!Microsoft.MicrosoftOfficeHub-2144927141

 

Error: (10/14/2016 03:02:57 AM) (Source: Bonjour Service)(User: )

Description: Local Hostname Study.local already in use; will try Study-2.local instead

 

Error: (10/14/2016 03:02:57 AM) (Source: Bonjour Service)(User: )

Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister    4 Study.local. Addr 192.168.1.7

 

Error: (10/14/2016 03:02:57 AM) (Source: Bonjour Service)(User: )

Description: mDNSCoreReceiveResponse: Received from 192.168.1.3:5353    4 Study.local. Addr 192.168.1.3

 

Error: (10/14/2016 01:55:45 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: Study)

Description: Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe!Microsoft.MicrosoftOfficeHub-2144927141

 

Error: (10/13/2016 07:44:29 PM) (Source: Application Error)(User: )

Description: SearchUI.exe10.0.10586.58957cf97f3CoreUIComponents.dll0.0.0.057cf90a2c00000050000000000047ce472001d225520ba206c0C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exeC:\WINDOWS\system32\CoreUIComponents.dll7fb65d07-29ab-4ebf-a0de-796cb3345691Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewyCortanaUI

 

Error: (10/13/2016 07:17:13 PM) (Source: Perflib)(User: )

Description: BITSC:\Windows\System32\bitsperf.dll8

 

Error: (10/13/2016 09:03:50 AM) (Source: Software Protection Platform Service)(User: )

Description: 0x800401542116-09-19T13:03:17Z

 

Error: (10/13/2016 03:40:12 AM) (Source: Bonjour Service)(User: )

Description: Local Hostname Study.local already in use; will try Study-2.local instead

 

Error: (10/13/2016 03:40:12 AM) (Source: Bonjour Service)(User: )

Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister    4 Study.local. Addr 192.168.1.7

 

 

CodeIntegrity Errors:

===================================

  Date: 2016-10-14 05:03:45.917

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2016-10-14 03:17:42.054

  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume3\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll that did not meet the Microsoft signing level requirements.

 

  Date: 2016-10-14 03:17:41.983

  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume3\Windows\assembly\GAC\MSDATASRC\7.0.3300.0__b03f5f7f11d50a3a\MSDATASRC.dll that did not meet the Microsoft signing level requirements.

 

  Date: 2016-10-14 03:17:41.818

  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume3\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll that did not meet the Microsoft signing level requirements.

 

  Date: 2016-10-14 03:17:41.774

  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume3\Windows\assembly\GAC\MSDATASRC\7.0.3300.0__b03f5f7f11d50a3a\MSDATASRC.dll that did not meet the Microsoft signing level requirements.

 

  Date: 2016-10-14 03:17:40.635

  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume3\Windows\assembly\GAC\stdole\7.0.3300.0__b03f5f7f11d50a3a\stdole.dll that did not meet the Microsoft signing level requirements.

 

  Date: 2016-10-14 03:17:40.185

  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume3\Windows\assembly\GAC\stdole\7.0.3300.0__b03f5f7f11d50a3a\stdole.dll that did not meet the Microsoft signing level requirements.

 

  Date: 2016-10-14 03:15:45.251

  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume3\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll that did not meet the Microsoft signing level requirements.

 

  Date: 2016-10-14 03:15:45.182

  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume3\Windows\assembly\GAC\MSDATASRC\7.0.3300.0__b03f5f7f11d50a3a\MSDATASRC.dll that did not meet the Microsoft signing level requirements.

 

  Date: 2016-10-14 03:15:45.024

  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume3\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll that did not meet the Microsoft signing level requirements.

 

 

=========================== Installed Programs ============================

 

360 Total Security (HKLM-x32\...\360TotalSecurity) (Version: 8.8.0.1080 - 360 Security Center)

7-Zip 9.22 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0922-000001000000}) (Version: 9.22.00.0 - Igor Pavlov)

Acer Arcade Deluxe (HKLM-x32\...\{2637C347-9DAD-11D6-9EA2-00055D0CA761}) (Version: 4.1.7405 - CyberLink Corp.) Hidden

Acer Arcade Deluxe (HKLM-x32\...\InstallShield_{2637C347-9DAD-11D6-9EA2-00055D0CA761}) (Version: 4.1.7405 - CyberLink Corp.)

Acer Arcade Movie (HKLM-x32\...\{B906C11A-D193-4143-9FA7-E2EE8A5A8F21}) (Version: 9.0.6205 - CyberLink Corp.) Hidden

Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 4.05.3007 - Acer Incorporated)

Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)

ActivePrint System (HKLM-x32\...\{A4728C23-726C-428D-9B8B-0796732FCDDD}) (Version: 8.1.0 - Pocket Watch, LLC.)

Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.017.20053 - Adobe Systems Incorporated)

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 23.0.0.257 - Adobe Systems Incorporated)

Adobe Flash Player 23 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 23.0.0.162 - Adobe Systems Incorporated)

Advertising Center (HKLM-x32\...\{B2EC4A38-B545-4A00-8214-13FE0E915E6D}) (Version: 0.0.0.2 - Nero AG) Hidden

Amazon Cloud Player (HKCU\...\Amazon Amazon Cloud Player) (Version: 2.4.0.26 - Amazon Services LLC)

Amazon Music Importer (HKLM-x32\...\{9D994879-5A05-2E8A-6D21-321221AFFF32}) (Version: 2.1.0 - Amazon Services LLC) Hidden

Amazon Music Importer (HKLM-x32\...\com.amazon.music.uploader) (Version: 2.1.0 - Amazon Services LLC)

Apple Application Support (32-bit) (HKLM-x32\...\{29DB9165-5FC1-48F0-9188-26123F526848}) (Version: 5.0.1 - Apple Inc.)

Apple Application Support (64-bit) (HKLM\...\{5905C8CF-1C88-4478-A48E-4E458AD1BC7E}) (Version: 5.0.1 - Apple Inc.)

Apple Mobile Device Support (HKLM\...\{D4D86CB2-2370-4691-8272-3869EDED6C64}) (Version: 10.0.0.18 - Apple Inc.)

Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)

ATI AVIVO64 Codecs (HKLM\...\{2231CA42-C1E1-13C2-FAA5-4A832ABE3AAB}) (Version: 10.12.0.00210 - ATI Technologies Inc.) Hidden

ATI Catalyst Install Manager (HKLM\...\{CADBC192-932B-EC76-510D-4012A33C5E20}) (Version: 3.0.765.0 - ATI Technologies, Inc.)

AVG PC TuneUp Language Pack (en-US) (HKLM-x32\...\{FB03A941-815E-42F2-B604-FCE5636DB90B}) (Version: 12.0.4000.109 - AVG Technologies) Hidden

BayGenie eBay Auction Sniper Free Edition 3.3.6.0 (HKLM-x32\...\BayGenie eBay Auction Sniper Free Edition_is1) (Version: 3.3.6.0 - baygenie.com)

BlueStacks App Player (HKLM-x32\...\BlueStacks App Player) (Version: 0.9.25.5401 - BlueStack Systems, Inc.)

BlueStacks Notification Center (HKLM-x32\...\{79809712-A577-4B8C-A9FC-51945690C7DC}) (Version: 0.9.25.5401 - BlueStack Systems, Inc.)

Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)

Box Sync (HKLM\...\{2A8F0A4C-490A-4A13-882C-52B672006586}) (Version: 4.0.6073.0 - Box, Inc.)

Brother BRAdmin Light 1.25.0000 (HKLM-x32\...\{DB75941E-30C4-4D97-B000-D17C764B998C}) (Version: 1.25.0000 - Brother)

Brother HL-2170W (HKLM-x32\...\{5E917D94-6EC6-430F-BBC8-EEF6F2EC242E}) (Version: 1.00 - Brother)

Brother MFL-Pro Suite MFC-L2700DW series (HKLM-x32\...\{F8ECC2FD-CE2B-4ED4-BDCC-90D0D34206FD}) (Version: 1.0.2.0 - Brother Industries, Ltd.)

Canon DIGITAL CAMERA Solution Disk Software Guide (HKLM-x32\...\Software Guide) (Version: 1.0.1.2 - Canon Inc.)

Canon Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version:  - )

Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version:  - )

CANON iMAGE GATEWAY Task for ZoomBrowser EX (HKLM-x32\...\CANON iMAGE GATEWAY Task) (Version: 1.7.0.4 - Canon Inc.)

Canon Internet Library for ZoomBrowser EX (HKLM-x32\...\Canon Internet Library for ZoomBrowser EX) (Version: 1.6.3.9 - Canon Inc.)

Canon MOV Decoder (HKLM-x32\...\Canon MOV Decoder) (Version: 1.3.2.15 - Canon Inc.)

Canon MOV Encoder (HKLM-x32\...\Canon MOV Encoder) (Version: 1.1.0.18 - Canon Inc.)

Canon MovieEdit Task for ZoomBrowser EX (HKLM-x32\...\MovieEditTask) (Version: 3.2.0.34 - Canon Inc.)

Canon Personal Printing Guide (HKLM-x32\...\Personal Printing Guide) (Version: 1.0.0.1 - Canon Inc.)

Canon PowerShot SD980 IS_IXUS 200 IS Camera User Guide (HKLM-x32\...\CameraUserGuide-PSSD980IS_IXUS200IS) (Version: 1.0.0.1 - Canon Inc.)

Canon Utilities CameraWindow (HKLM-x32\...\CameraWindowLauncher) (Version: 7.3.0.4 - Canon Inc.)

Canon Utilities CameraWindow DC (HKLM-x32\...\CameraWindowDC) (Version: 7.4.1.10 - Canon Inc.)

Canon Utilities CameraWindow DC 8 (HKLM-x32\...\CameraWindowDC8) (Version: 8.0.0.19 - Canon Inc.)

Canon Utilities MyCamera (HKLM-x32\...\MyCamera) (Version: 7.3.0.5 - Canon Inc.)

Canon Utilities PhotoStitch (HKLM-x32\...\PhotoStitch) (Version: 3.1.22.46 - Canon Inc.)

Canon Utilities Solution Menu (HKLM-x32\...\CanonSolutionMenu) (Version:  - )

Canon Utilities ZoomBrowser EX (HKLM-x32\...\ZoomBrowser EX) (Version: 6.4.0.7 - Canon Inc.)

Canon ZoomBrowser EX Memory Card Utility (HKLM-x32\...\ZoomBrowser EX Memory Card Utility) (Version: 1.2.2.11 - Canon Inc.)

ccc-core-static (HKLM-x32\...\{3DD8C473-A2C8-CB86-260E-D2561C401E5E}) (Version: 2010.0210.2206.39615 - ATI) Hidden

ChromecastApp (HKCU\...\{079ede36-133d-44b0-8053-c7c1fa8d2e0d}_is1) (Version: 1.5.1693.0 - Google Inc.)

Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)

Corel PaintShop Pro X5 (HKLM-x32\...\_{1563C6F2-E9B5-42DE-9EA6-207C9A8C2DFB}) (Version: 15.1.0.10 - Corel Corporation)

Corel PaintShop Pro X5 (HKLM-x32\...\{15180A90-1FC0-47E4-A150-3AECEF07B3B6}) (Version: 15.3.0.8 - Corel Corporation) Hidden

Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.1.8) (Version: 5.0.1.8 - Coupons.com Incorporated)

CutePDF Writer 3.0 (HKLM\...\CutePDF Writer Installation) (Version:  3.0 - CutePDF.com)

Data Lifeguard Diagnostic for Windows (HKLM-x32\...\{E40CE517-0D42-4198-96B4-C8232B257EB5}) (Version: 1.13 - Western Digital Corporation)

Data Lifeguard Diagnostic for Windows 1.21 (HKLM-x32\...\{519C4DB6-B53B-4F5C-8297-89B2BE949FA5}_is1) (Version:  - Western Digital Corporation)

Defraggler (HKLM\...\Defraggler) (Version: 2.21 - Piriform)

deskPDF Studio X (HKLM-x32\...\deskPDF Studio_is1) (Version:  - Docudesk)

Digital Coupon Printer (HKLM-x32\...\{2CDD20A5-DFDE-4AC0-97DD-F60B1196BF98}) (Version: 3.50.0.0 - Hopster, Inc. an Inmar company)

Dropbox (HKCU\...\Dropbox) (Version: 6.4.14 - Dropbox, Inc.)

Easy Photo Scan (HKLM-x32\...\{2A85E1E9-3F89-4972-A3B2-A209D8DEECE1}) (Version: 1.00.0008 - Seiko Epson Corporation)

eBay Worldwide (HKLM-x32\...\{E0B19DF7-B1C7-4937-82C4-0E4B1E346965}) (Version: 2.1.0901 - OEM)

Epson Connect Printer Setup (HKLM-x32\...\{D9B1D51B-EB56-410D-AEB5-1CCFAC4B6C8C}) (Version: 1.4.0 - Seiko Epson Corporation)

Epson Customer Research Participation (HKLM\...\{B26449A6-6007-4460-B4FE-C4776115BCEA}) (Version: 1.80.0000 - Seiko Epson Corporation)

Epson Event Manager (HKLM-x32\...\{9F205E94-9E42-4486-A92A-DF3F6CB85444}) (Version: 3.10.0061 - Seiko Epson Corporation)

Epson E-Web Print (HKLM-x32\...\{6BF9F374-EC67-4808-A90C-F127DE6D989D}) (Version: 1.23.0000 - SEIKO EPSON CORPORATION)

Epson Print CD (HKLM-x32\...\{D16A31F9-276D-4968-A753-FFEAC56995D0}) (Version: 2.42.00 - SEIKO EPSON CORPORATION)

EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)

Epson Software Updater (HKLM-x32\...\{C7AA3D65-1F84-4590-AFAA-0777A04B6687}) (Version: 4.4.1 - SEIKO EPSON CORPORATION)

EPSON XP-620 Series Printer Uninstall (HKLM\...\EPSON XP-620 Series) (Version:  - SEIKO EPSON Corporation)

EpsonNet Print (HKLM\...\{F983229B-587E-4322-BCB9-D7A49734E5CD}) (Version: 3.0.0.0 - SEIKO EPSON CORPORATION)

eSobi v2 (HKLM-x32\...\{15D967B5-A4BE-42AE-9E84-64CD062B25AA}) (Version: 2.0.4.000274 - esobi Inc.) Hidden

eSobi v2 (HKLM-x32\...\InstallShield_{15D967B5-A4BE-42AE-9E84-64CD062B25AA}) (Version: 2.0.4.000274 - esobi Inc.)

Family Tree Maker 2012 (HKLM-x32\...\{1CB0993B-1CD4-4A18-9C85-9732AFD9843F}) (Version: 21.0.388 - Ancestry.com, Inc.) Hidden

Family Tree Maker 2012 (HKLM-x32\...\Family Tree Maker 2012) (Version: 21.0.388 - Ancestry.com, Inc.)

Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 8.0.2.805 - Foxit Software Inc.)

Game Booster (HKLM-x32\...\Game Booster_is1) (Version: 1.5.1.101 - IObit)

GimpShop 2.8 (HKLM-x32\...\{3F1C9552-58E0-4AAC-A616-AE3A28720EC6}) (Version: 2.8 - GimpShop)

GoodSync (HKLM\...\{B26B00DA-2E5D-4CF2-83C5-911198C0F009}) (Version: 8.7.1.0 - Siber Systems)

Google Chrome (HKLM-x32\...\Google Chrome) (Version: 53.0.2785.143 - Google Inc.)

Google Earth Pro (HKLM-x32\...\{44FC61F0-2F8A-11E3-8CAE-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)

Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden

Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.7619.1252 - Google Inc.)

Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden

Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden

Haali Media Splitter (HKLM-x32\...\HaaliMkx) (Version:  - )

Hard Disk Sentinel (HKLM-x32\...\Hard Disk Sentinel_is1) (Version: 4.60 - HDS)

HD Video Converter Factory Pro (HKLM-x32\...\HDVideoConverterFactoryPro) (Version:  - WonderFox Soft, Inc. All Rights Reserved.)

Hotkey Utility (HKLM-x32\...\Hotkey Utility) (Version: 2.05.3003 - Acer Incorporated)

HPDiagnosticAlert (HKLM-x32\...\{846B5DED-DC8C-4E1A-B5B4-9F5B39A0CACE}) (Version: 1.00.0000 - Microsoft) Hidden

HWiNFO64 Version 5.30 (HKLM\...\HWiNFO64_is1) (Version: 5.30 - Martin Malík - REALiX)

ICA (HKLM-x32\...\{1563C6F2-E9B5-42DE-9EA6-207C9A8C2DFB}) (Version: 15.1.0.10 - Corel Corporation) Hidden

iCloud (HKLM\...\{4B48E22A-2FB0-4EFA-B99E-954B1E50CD69}) (Version: 5.1.0.34 - Apple Inc.)

Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3003 - Acer Incorporated)

IHA_MessageCenter (HKLM-x32\...\{80813829-BE27-4799-8BC7-2F75A7B6CB50}) (Version: 1.1.0 - Verizon)

Image Optimizer 3.0 (HKLM-x32\...\{07EA4E9F-BD35-4F38-9809-D825B772B833}) (Version: 3.0 - Geeks Ltd)

ImagXpress (HKLM-x32\...\{A8F2089B-1F79-4BF6-B385-A2C2B0B9A74D}) (Version: 7.0.74.0 - Nero AG) Hidden

IPM_PSP_COM (HKLM-x32\...\{154B0B16-ABCD-4A06-B0B7-8146B7A89B25}) (Version: 15.1.0.10 - Corel Corporation) Hidden

iTunes (HKLM\...\{9946A4F7-E0FD-4A33-82D1-06CBFFBBB9F9}) (Version: 12.5.1.21 - Apple Inc.)

Java 8 Update 91 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218091F0}) (Version: 8.0.910.15 - Oracle Corporation)

Java 8 Update 92 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418092F0}) (Version: 8.0.920.14 - Oracle Corporation)

Java SE Development Kit 8 Update 92 (64-bit) (HKLM\...\{64A3A4F4-B792-11D6-A78A-00B0D0180920}) (Version: 8.0.920.14 - Oracle Corporation)

JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)

Junk Mail filter update (HKLM-x32\...\{E2DFE069-083E-4631-9B6C-43C48E991DE5}) (Version: 14.0.8089.726 - Microsoft Corporation) Hidden

Logitech SetPoint 6.67 (HKLM\...\sp6) (Version: 6.67.83 - Logitech)

Logitech Webcam Software (HKLM-x32\...\{D40EB009-0499-459c-A8AF-C9C110766215}) (Version: 2.0 - Logitech Inc. Inc.)

Malwarebytes Anti-Exploit version 1.8.1.2563 (HKLM\...\Malwarebytes Anti-Exploit_is1) (Version: 1.8.1.2563 - Malwarebytes)

Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)

MediaShow Espresso (HKLM-x32\...\{4968622A-4D3F-489E-9ACE-5FEC4CC0BDE3}) (Version: 5.5.1403_23691 - CyberLink Corp.) Hidden

Microsoft Keyboard Layout Creator 1.4 (HKLM-x32\...\{99E66BC9-E4B6-485F-ABFC-31EFCE36DFDF}) (Version: 1.4.6000 - Microsoft Corp.)

Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)

Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)

Microsoft Office Professional Plus 2016 - en-us (HKLM\...\ProPlusRetail - en-us) (Version: 16.0.7167.2060 - Microsoft Corporation)

Microsoft Office Suite Activation Assistant (HKLM-x32\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)

Microsoft Office профессиональный плюс 2016 - ru-ru (HKLM\...\ProPlusRetail - ru-ru) (Version: 16.0.7167.2060 - Microsoft Corporation)

Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50901.0 - Microsoft Corporation)

Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)

Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (HKLM\...\{EE936C7A-EA40-31D5-9B65-8E3E089C3828}) (Version: 9.0.30729.4148 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4048 (HKLM\...\{91415F19-4C22-3609-A105-92ED3522D83C}) (Version: 9.0.30729.4048 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{402ED4A1-8F5B-387A-8688-997ABF58B8F2}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4048 (HKLM-x32\...\{5B1F2843-B379-3FF2-B0D3-64DD143ED53A}) (Version: 9.0.30729.4048 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)

Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)

Microsoft Works (HKLM-x32\...\{67E03279-F703-408F-B4BF-46B5FC8D70CD}) (Version: 9.7.0621 - Microsoft Corporation)

Microsoft_VC90_CRT_x86 (HKLM-x32\...\{DF2035BE-5820-4965-BD97-7FAF8D4A7879}) (Version: 1.0.0 - Microsoft Corporation)

Mozilla Firefox 48.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 48.0.2 (x86 en-US)) (Version: 48.0.2 - Mozilla)

Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 48.0.2.6079 - Mozilla)

MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)

MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)

MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)

MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)

MyWinLocker (HKLM-x32\...\{0D7CD0D9-4A88-4A63-8F91-3F4E8F371768}) (Version: 3.1.206.0 - Egis Technology Inc.) Hidden

MyWinLocker Suite (HKLM-x32\...\{738BF5C3-AF7B-4BB0-B7EF-E505EFC756BE}) (Version: 3.1.206.0 - Egis Technology Inc.) Hidden

MyWinLocker Suite (HKLM-x32\...\InstallShield_{738BF5C3-AF7B-4BB0-B7EF-E505EFC756BE}) (Version: 3.1.206.0 - Egis Technology Inc.)

Nero 9 Essentials (HKLM-x32\...\{5a657d91-6c46-40e0-b9c6-c4486f440292}) (Version:  - Nero AG)

Nuance PaperPort 12 (HKLM-x32\...\{2A770862-7142-4C77-8117-F933E4110A3F}) (Version: 12.1.0006 - Nuance Communications, Inc.)

Nuance PDF Viewer Plus (HKLM-x32\...\{28656860-4728-433C-8AD4-D1A930437BC8}) (Version: 5.30.3290 - Nuance Communications, Inc)

Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.7167.2060 - Microsoft Corporation) Hidden

Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.7167.2060 - Microsoft Corporation) Hidden

Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-0409-1000-0000000FF1CE}) (Version: 16.0.7167.2060 - Microsoft Corporation) Hidden

Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-0419-1000-0000000FF1CE}) (Version: 16.0.7167.2060 - Microsoft Corporation) Hidden

Opera Stable 40.0.2308.81 (HKLM-x32\...\Opera 40.0.2308.81) (Version: 40.0.2308.81 - Opera Software)

Oracle VM VirtualBox 4.2.16 (HKLM\...\{4CC3444D-7279-4E83-984F-18E9A7B2E803}) (Version: 4.2.16 - Oracle Corporation)

P@H-Protocol (HKLM-x32\...\{14F936AB-5D31-410E-A4E2-70AE504712F2}) (Version: 3.0.8.6 - Valassis)

P@H-Protocol (HKLM-x32\...\{4CFAC858-CB6F-4F5B-9BD9-4DAE8747F0E3}) (Version: 3.0.8.11 - Valassis)

P@H-Protocol (HKLM-x32\...\{A2CB3AFC-E449-408A-BF4F-FE64EB1899D8}) (Version: 3.0.8.7 - Valassis)

P@H-Protocol (HKLM-x32\...\{C24A3361-4C8A-4779-A3F3-BCD5BCD574CB}) (Version: 3.0.8.9 - Valassis)

P@H-Protocol (HKLM-x32\...\{C361E3DE-987A-44C9-9DCA-FFD1C3A866E2}) (Version: 3.0.8.10 - Valassis)

PaperPort Image Printer 64-bit (HKLM\...\{715CAACC-579B-4831-A5F4-A83A8DE3EFE2}) (Version: 14.00.0000 - Nuance Communications, Inc.)

Paragon Hard Disk Manager 15 - Backup and Recovery ™ Compact (HKLM\...\{485DF5E7-8379-4BFA-BAE1-9B8DBFE0D6B4}) (Version: 90.00.0003 - Paragon Software)

PDF Creator (HKLM\...\PDF Creator) (Version:  - )

PDF-Viewer (HKLM\...\{A278382D-4F1B-4D47-9885-8523F7261E8D}_is1) (Version: 2.5.316.1 - Tracker Software Products Ltd)

PhotoScape (HKLM-x32\...\PhotoScape) (Version:  - )

PrintMyCouponAnywhere (HKLM-x32\...\{9E5A9316-541D-4F22-BE19-AFE969C00B06}) (Version: 1.0.0.0 - RevTrax)

Private Internet Access Support Files (HKLM-x32\...\{7D72DAFF-DCB2-437B-BC22-4B2ABF21462B}) (Version: 1.0.0.0 - Private Internet Access)

PSPPContent (HKLM-x32\...\{1522E36C-3739-41E4-8CD3-A4AFEA70086A}) (Version: 15.3.0.8 - Corel Corporation) Hidden

PSPPHelp (HKLM-x32\...\{153DD765-C8C6-4893-8CEF-D965351D82EC}) (Version: 15.1.0.10 - Corel Corporation) Hidden

PSPPro64 (HKLM\...\{1551A29F-B1B0-43CA-90B5-E6E5186F683E}) (Version: 15.1.0.10 - Corel Corporation) Hidden

QponPrinter 1.0.1 (HKLM-x32\...\Qpon-Printer) (Version: 1.0.1 - Qples Inc)

QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)

Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.17.304.2010 - Realtek)

Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6045 - Realtek Semiconductor Corp.)

RoboForm 7-9-22-2 (All Users) (HKLM-x32\...\AI RoboForm) (Version: 7-9-22-2 - Siber Systems)

RocketDock 1.3.5 (HKLM-x32\...\RocketDock_is1) (Version:  - Punk Software)

Russian Phonetic YaZHert - WinRus.com (HKLM\...\{6D9C9E1C-C2FE-41CE-B89A-182B0A466FC4}) (Version: 1.0.3.40 - personal)

ScanSoft OmniPage SE 4 (HKLM-x32\...\{B2F3DBD9-A9D2-4838-B45D-C917DAB32BC3}) (Version: 15.2.0020 - Nuance Communications, Inc.)

Scansoft PDF Professional (HKLM-x32\...\{068724F8-D8BE-4B43-8DDD-B9FE9E49FD76}) (Version:  - ) Hidden

Setup (HKLM-x32\...\{15002A1B-C1E7-4E91-A3EC-5502BF924A32}) (Version: 15.1.0.10 - Corel Corporation) Hidden

Shredder (HKLM\...\{1F557316-CFC0-41BD-AFF7-8BC49CE444D7}) (Version: 2.0.5.0 - Egis Technology Inc.) Hidden

Shredder (HKLM-x32\...\{C2695E83-CF1D-43D1-84FE-B3BEC561012A}) (Version: 2.0.5.0 - Egis Technology Inc.) Hidden

Skype™ 7.28 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.28.101 - Skype Technologies S.A.)

Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)

SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )

Sublime Text 2.0.2 (HKLM\...\Sublime Text 2_is1) (Version:  - )

TP-LINK TL-WN821N©_TL-WN822N_TL-WN823N Driver (HKLM-x32\...\{852E893E-E4FD-45BB-8B17-72ADDF686974}) (Version: 1.3.1 - TP-LINK)

TP-LINK Wireless Configuration Utility (HKLM-x32\...\{319D91C6-3D44-436C-9F79-36C0D22372DC}) (Version: 1.3.1 - TP-LINK)

UnCleaner (HKLM\...\UnCleaner) (Version: 1.7 - Josh Cell Softwares Corporation)

uRex Video Converter Platinum (HKLM-x32\...\uRexVideoConverter) (Version:  - uRexsoft, Inc. All Rights Reserved.)

VirtualCloneDrive (HKLM-x32\...\VirtualCloneDrive) (Version:  - Elaborate Bytes)

Visual C++ 2008 x86 Runtime - v9.0.30729.01 (HKLM-x32\...\{F333A33D-125C-32A2-8DCE-5C5D14231E27}.vc_x86runtime_30729_01) (Version: 9.0.30729.01 - Microsoft Corporation)

Visual C++ 8.0 Runtime Setup Package (x64) (HKLM-x32\...\{2FDBBCEA-62DB-45F4-B6E5-0E1FB2A1F29D}) (Version: 9.0.0.623 - AVG Technologies CZ, s.r.o.)

Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)

Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)

Vz In-Home Agent (HKLM-x32\...\VzInHomeAgent) (Version: 9.0.59.0 - Verizon)

WD Drive Manager (x64) (HKLM\...\{4EF6A3C5-7B7A-453A-A887-7252A1A65596}) (Version: 2.107 - Western Digital)

WebEx (HKLM-x32\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)

Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.00.3013 - Acer Incorporated)

Windows Desktop Gadgets (HKLM\...\Windows Desktop Gadgets_is1) (Version: 2.0 - http://gadgetsrevived.com)

Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)

Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)

Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)

Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)

Windows Media Encoder 9 Series (HKLM-x32\...\Windows Media Encoder 9) (Version:  - )

 

========================= Memory info: ===================================

 

Percentage of memory in use: 48%

Total physical RAM: 6127.76 MB

Available physical RAM: 3145.36 MB

Total Virtual: 12271.76 MB

Available Virtual: 9119.52 MB

 

========================= Partitions: =====================================

 

1 Drive c: (Acer) (Fixed) (Total:577.01 GB) (Free:335.15 GB) NTFS

8 Drive k: (KINGSTON) (Removable) (Total:1.87 GB) (Free:1.87 GB) FAT

 

========================= Users: ========================================

 

User accounts for \\STUDY

 

Administrator            DefaultAccount           E                   

Guest                   

 

========================= Minidump Files ==================================

 

No minidump file found

 

 

**** End of log ****



#6 dc3

dc3

    Bleeping Treehugger


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Posted 15 October 2016 - 09:31 AM

When you made the changes in System Properties did you click on Apply and then OK?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Saphira2021

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Posted 15 October 2016 - 11:38 AM

When you made the changes in System Properties did you click on Apply and then OK?

where? Speccy didn't have system properties and Minitoolbox only had a Go button. I guess i missed something. sorry, can you please clarify? thank you


Edited by Saphira2021, 15 October 2016 - 11:38 AM.


#8 dc3

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Posted 15 October 2016 - 11:44 AM

There is another member I've been helping with a similar problem, that post should have gone in their topic.  Sorry about that.  I'm going to have you do the same thing I had the other member do.

 

Press the Windows keywindowskey_zps092d5c75.png and the R key at the same time to open the Run box.  Type in sysdm.cpl, this will open System Properties.

Click/tap on the Advanced tab, then under Startup and Recovery click/tap on Settings.

Under Startup and Recovery remove the check from Automatically restart, then click/tap on OK.

Restart your computer.


Edited by dc3, 15 October 2016 - 11:45 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 Saphira2021

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Posted 15 October 2016 - 12:03 PM

There is another member I've been helping with a similar problem, that post should have gone in their topic.  Sorry about that.  I'm going to have you do the same thing I had the other member do.

 

Press the Windows keywindowskey_zps092d5c75.png and the R key at the same time to open the Run box.  Type in sysdm.cpl, this will open System Properties.

Click/tap on the Advanced tab, then under Startup and Recovery click/tap on Settings.

Under Startup and Recovery remove the check from Automatically restart, then click/tap on OK.

Restart your computer.

no apologies necessary. i appreciate your help. 

 

i have done this before i posted this thread because it was listed as a step in the link i posted originally.  http://www.pcworld.com/article/2974060/windows/when-your-computer-reboots-itself-over-and-over-again.html

 

i only posted after i did that and then had the problem continue for a couple of more days. i just checked and the automatic restart is still unchecked.



#10 dc3

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Posted 16 October 2016 - 10:03 AM

Please run sfc /scannow

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

To open the Command Prompt press the Windows keywindowskey_zps092d5c75.png and the X key at the same time.   A menu will open with the option Command Prompt (Admin), click/tap on this.

You will see a window similar to the one below.

command%20prompt%20w8_zpsxjmewau9.png

When the Elevated Command Prompt opens copy and paste in sfc /scannow, then press Enter.

This will take a while,  have patience and allow it finish.  Stopping this scan could damage files.  

When the scan is finished please post the log of this scan.

Do the following to access the sfc /scannow log.

Open the Command Prompt, copy and paste the command below followed by pressing the Enter key.

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

This will place a new icon on the desktop titled CBS.   

Please noticeThis log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.

Double click on this icon to open the CBS log, copy and paste the log in your dropbox account and post the link in your topic.
 


Edited by dc3, 16 October 2016 - 10:06 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 Saphira2021

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Posted 16 October 2016 - 02:31 PM

Thank you

 

no integrity violations.

https://www.dropbox.com/s/b53wqywoixlewa4/cbs_scanner%20log%20file.txt?dl=0

 

i hope i did it right in dropbox. never shared like this before. hope no other folders are visible. thanks



#12 dc3

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Posted 17 October 2016 - 08:30 AM

JcJ91sx.pngGSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

1.  Download GSmartControl and save it on your Desktop.

2.  Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe.

3.  Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name).

4.  Click on the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete).

Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your topic.

Click on the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply).

info_failing.png


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 Saphira2021

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Posted 17 October 2016 - 10:13 AM

I am unable to move past point 3:

 Attached File  perform test.png   27.51KB   0 downloads

also found this in log:

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win8(64)] (sf-5.43-1)
 
Product:              WD6400AAKS-22A7B
 
Revision:             01.0
 
User Capacity:        640,067,895,296 bytes [640 GB]
 
Logical block size:   512 bytes
 
Logical Unit id:      0x19058ddd10000000
 
Serial number:        19058ddd1000000000000000000000000000000000000000
 
Device type:          disk
 
Local Time is:        Mon Oct 17 11:07:58 2016 EDT
 
Device does not support SMART

 


Edited by Saphira2021, 17 October 2016 - 10:16 AM.


#14 dc3

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Posted 17 October 2016 - 10:36 AM

Under Basic health check it does not indicate that it passed.

 

Please download and run SeatTools for Windows.

Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.

Once the installation begins you will see an image similar to the one below.

seagate3_zps1fa1f71c.jpg

1.  SeaTools for Windows will search for HDDs and SSDs on your computer.  Please remove any external storage devices connected via USB ports.

2.  Detected Drives will list the HDDs and SSDs found.  Place a check mark in the drive box you want to run the scan on.  This should be the drive that has the operating system installed on it, this is usually C: drive.

3.  You will see Basic Tests toolbar above Detected Drives, move the mouse pointer over this to open the test options.  Please click on Long Generic Test

4.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.

 seatools4_zpsd7balf76.png

5.  The test will indicate either Pass or Fail.  Post the results of the scan in your topic.

6.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 dc3

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Posted 17 October 2016 - 10:42 AM

I am going to be gone for about two hours, need to go to town.  I'll check back when I return.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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