Hi there, I am writing to see if you guys can solve my problem that I've been experiencing for a little while now.
My system specs are as follows:
OS: Windows 10 (Kept up to date, version 1607)
Nothing I am running is overclocked in any way. My BIOS is not updated to the newest version, but it is also not running stock either. I updated it 6-8 months ago. I have not updated it since, and I do not want to update it yet unless absolutely necessary due to the possibility of a freeze mid-BIOS update.
I do not have a huge amount of programs installed on my PC. I use OpenHardwareMonitor to check temperatures and loads, and EVGA Precision X OC to control GPU fans and temps. I have the Razer software installed for my Razer Naga Mouse, and I do not use anything for my SteelSeries Keyboard. The majority of everything else I have installed is voice chat or gaming programs, such as Steam, Battle.net, Curse, and Discord. I do not use a third-party antivirus, and simply use the built in Win10 antivirus. I use the free version of Malwarebytes when scanning for malware.
All of these parts, except for the GPU, are roughly 2 years old. Previous to this GPU I was running 2 way SLI between two EVGA GTX 970 cards. The 980TI was purchased shortly after the cards came out, and as a result is ~4 months old, if that.
Here is my issue:
My computer will, seemingly at random, completely freeze/lock up. Anything that is being run currently will freeze and continue to display whatever it was displaying at the moment of the screen. All input does not work, the sound either cuts out or whines as a single tone, and the lights on my mouse and keyboard shut off sometimes. The only way to regain access to my computer is to power cycle it. It does not create a minidump, nor does it bluescreen with a specific error. These freezes happen completely randomly doing random things and under random circumstances. I have had it freeze while using the internet, freeze while playing games, freeze while downloading games or alt-tabbing, and freeze while simply idling. I have also had it idle without a problem, but as soon as I touch an input device it will freeze.
Here is what I have tried/more information:
Based on my experience with computers and other forum responses that I have read, I figured it was either a RAM issue or a temperature issue. Sadly I have (mostly) ruled both of these out. Because of the random nature of the crashes I figure it probably isn’t temperature. In addition, using Open Hardware Monitor, my temperatures close to and after the crashes are not excessively high. My GPU usually ranges from 45 – 60 C, my CPU ranges from 50 – 55 C, my SSD ranges from 30 – 40 C, my HDD ranges from 20 – 30 C, and my MOBO is somewhere between 20 – 45 C. Although the high end of the GPU and CPU temps are a little warm, they are well within operational temperatures. Unless something is causing my computer to lock up AT a specific temperature rather than due to overheating, I don’t know if it is a temperature issue.
I have not completely ruled RAM out because I don’t have access to a bunch of alternative RAM sticks, nor have I run a memtest that I was capable of viewing the results for. I did, however, test the RAM in different situations to try and determine if it was one specific stick. I experience the crashing while I have both RAM sticks in, and I also experience the crashing when either one is in alone. In case you are wondering, I have also made sure that in both situations the RAM is in the recommended location on my MOBO based on the user manual. If it is the RAM, it’d have to be both sticks, which is not completely unreasonable but it is quite strange.
As I’ve already mentioned the crashes are totally random, but it does appear that they MIGHT occur more often while the PC is under heavier load, though I’m not sure which part of the heavier load would cause it. Playing Gears of War 4 causes a crash quite often, but playing 7 Days to Die causes no crashes. Both are on Ultra settings, and both require maximum power from my GPU and quite a lot from the rest of my components. Both are also installed on my HDD. Playing Gears of War 4 causes a crash anywhere between 2 minutes after launch and 1 hour after launch, but after writing this forum post for 45 minutes I have not crashed yet. It HAS crashed while simply writing in Word or running Chrome however, so I know it is possible.
In addition to the above, I also have noticed that the crashes seem to come and go. I experienced this same issue 4-6 months ago (which makes me think it isn’t any software that was RECENTLY installed, but I could be wrong), and then the issue went away about 2 months ago. It then resurfaced in the past couple of days, though it was maybe once or twice a day. Now, trying to run Gears of War 4, I crash multiple times in the same hour. For some reason the issue stayed dormant for a couple months and then resurfaced, so I am not sure what caused that either.
Finally, I have not made any huge changes or installed any entirely new or suspicious software since the freezes started happening again. I have not done a clean install of windows to attempt to troubleshoot the problem as I would rather not start reinstalling 1TB worth of things. My computer HAS been reset and Windows has been reinstalled before, but not within the past couple of months. I also started the build with Win8, and when the Win10 upgrade became available I upgraded.
Let me know if you can come up with any potential solutions that don’t involve my spending money, and if you need any more information just let me know how I could get that and I’ll do it for you.
Edited by Bobashnabala, 12 October 2016 - 11:53 PM.