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Random freezing/crashing Win10


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#1 Bobashnabala

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Posted 12 October 2016 - 04:13 PM

Hi there, I am writing to see if you guys can solve my problem that I've been experiencing for a little while now.

 

My system specs are as follows:

 

CPU: Intel Core i7-5930K 3.5GHz 6-Core Processor

GPU: Asus GeForce GTX 980 Ti 6GB STRIX Video Card

MOBO: Asus X99-DELUXE ATX LGA2011-3 Motherboard

RAM: Crucial Ballistix Sport 16GB (2 x 8GB) DDR4-2400 Memory

PSU: Rosewill 1000W 80+ Bronze Certified Semi-Modular ATX Power Supply

Storage: Samsung 850 EVO-Series 250GB 2.5" Solid State Drive

               Samsung Spinpoint F1 DT 1TB 3.5" 7200RPM Internal Hard Drive

OS: Windows 10 (Kept up to date, version 1607)

 

Nothing I am running is overclocked in any way. My BIOS is not updated to the newest version, but it is also not running stock either. I updated it 6-8 months ago. I have not updated it since, and I do not want to update it yet unless absolutely necessary due to the possibility of a freeze mid-BIOS update. 

 

I do not have a huge amount of programs installed on my PC. I use OpenHardwareMonitor to check temperatures and loads, and EVGA Precision X OC to control GPU fans and temps. I have the Razer software installed for my Razer Naga Mouse, and I do not use anything for my SteelSeries Keyboard. The majority of everything else I have installed is voice chat or gaming programs, such as Steam, Battle.net, Curse, and Discord. I do not use a third-party antivirus, and simply use the built in Win10 antivirus. I use the free version of Malwarebytes when scanning for malware.

 

All of these parts, except for the GPU, are roughly 2 years old. Previous to this GPU I was running 2 way SLI between two EVGA GTX 970 cards. The 980TI was purchased shortly after the cards came out, and as a result is ~4 months old, if that.

 

Here is my issue: 

 

My computer will, seemingly at random, completely freeze/lock up. Anything that is being run currently will freeze and continue to display whatever it was displaying at the moment of the screen. All input does not work, the sound either cuts out or whines as a single tone, and the lights on my mouse and keyboard shut off sometimes. The only way to regain access to my computer is to power cycle it. It does not create a minidump, nor does it bluescreen with a specific error. These freezes happen completely randomly doing random things and under random circumstances. I have had it freeze while using the internet, freeze while playing games, freeze while downloading games or alt-tabbing, and freeze while simply idling. I have also had it idle without a problem, but as soon as I touch an input device it will freeze.

 

Here is what I have tried/more information:

 

Based on my experience with computers and other forum responses that I have read, I figured it was either a RAM issue or a temperature issue. Sadly I have (mostly) ruled both of these out. Because of the random nature of the crashes I figure it probably isn’t temperature. In addition, using Open Hardware Monitor, my temperatures close to and after the crashes are not excessively high. My GPU usually ranges from 45 – 60 C, my CPU ranges from 50 – 55 C, my SSD ranges from 30 – 40 C, my HDD ranges from 20 – 30 C, and my MOBO is somewhere between 20 – 45 C. Although the high end of the GPU and CPU temps are a little warm, they are well within operational temperatures. Unless something is causing my computer to lock up AT a specific temperature rather than due to overheating, I don’t know if it is a temperature issue.

 

I have not completely ruled RAM out because I don’t have access to a bunch of alternative RAM sticks, nor have I run a memtest that I was capable of viewing the results for. I did, however, test the RAM in different situations to try and determine if it was one specific stick. I experience the crashing while I have both RAM sticks in, and I also experience the crashing when either one is in alone. In case you are wondering, I have also made sure that in both situations the RAM is in the recommended location on my MOBO based on the user manual. If it is the RAM, it’d have to be both sticks, which is not completely unreasonable but it is quite strange.

 

As I’ve already mentioned the crashes are totally random, but it does appear that they MIGHT occur more often while the PC is under heavier load, though I’m not sure which part of the heavier load would cause it. Playing Gears of War 4 causes a crash quite often, but playing 7 Days to Die causes no crashes. Both are on Ultra settings, and both require maximum power from my GPU and quite a lot from the rest of my components. Both are also installed on my HDD. Playing Gears of War 4 causes a crash anywhere between 2 minutes after launch and 1 hour after launch, but after writing this forum post for 45 minutes I have not crashed yet. It HAS crashed while simply writing in Word or running Chrome however, so I know it is possible.

 

In addition to the above, I also have noticed that the crashes seem to come and go. I experienced this same issue 4-6 months ago (which makes me think it isn’t any software that was RECENTLY installed, but I could be wrong), and then the issue went away about 2 months ago. It then resurfaced in the past couple of days, though it was maybe once or twice a day. Now, trying to run Gears of War 4, I crash multiple times in the same hour. For some reason the issue stayed dormant for a couple months and then resurfaced, so I am not sure what caused that either.

 

Finally, I have not made any huge changes or installed any entirely new or suspicious software since the freezes started happening again. I have not done a clean install of windows to attempt to troubleshoot the problem as I would rather not start reinstalling 1TB worth of things. My computer HAS been reset and Windows has been reinstalled before, but not within the past couple of months. I also started the build with Win8, and when the Win10 upgrade became available I upgraded.

 

Let me know if you can come up with any potential solutions that don’t involve my spending money, and if you need any more information just let me know how I could get that and I’ll do it for you.

 

Thanks,

Zack


Edited by Bobashnabala, 12 October 2016 - 11:53 PM.


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#2 usasma

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Posted 13 October 2016 - 05:05 AM

Wait until the system freezes/crashes again, then recovery and immediately generate these 2 sets of reports:

 

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.


 

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Bobashnabala

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Posted 15 October 2016 - 05:31 PM

Alright, sorry about not getting back to you sooner, but my computer actually didn't crash for a couple days.
 
I know the crashing is not exclusively to do with Gears of War 4, because I have crashed outside of it. However, the day after I made this forum post my computer did not crash for a couple days. I then attempted to play Gears of War 4, and it crashed shortly after starting the game. I ran the program and saved the logs as you requested, and I'll upload them here. I'm also going to try reinstalling Gears of War 4, in case something went wrong with the game.
 
Let me know if you find anything out!

Attached Files



#4 usasma

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Posted 16 October 2016 - 04:53 AM

No patterns that I could find in the Admin logfile.

 

You have had several BSOD's - so let's start with analyzing them......

 

Your UEFI/BIOS (version 1702) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Not much else of note in the memory dumps either.
As such, I'd suggest starting with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please finish all the tests and let us know the results.

 

Once the tests are done, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Wed Oct 12 20:34:26.228 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101216-7968-01.dmp]
Windows 10 Kernel Version 14393 MP (12 procs) Free x64
Built by: 14393.321.amd64fre.rs1_release_inmarket.161004-2338
System Uptime:0 days 1:12:25.932
Probably caused by :ntkrnlmp.exe ( nt!PopNotifyShutdownListener+10 )
BugCheck A, {ffffc005dba18560, ff, 0, fffff801c0ff9c38}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: ffffc005dba18560, memory referenced
Arg2: 00000000000000ff, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff801c0ff9c38, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: AV_nt!PopNotifyShutdownListener
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct 12 16:05:09.004 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101216-8875-01.dmp]
Windows 10 Kernel Version 14393 MP (12 procs) Free x64
Built by: 14393.321.amd64fre.rs1_release_inmarket.161004-2338
System Uptime:0 days 0:01:44.713
Probably caused by :ntkrnlmp.exe ( nt!PopNotifyShutdownListener+10 )
BugCheck A, {ffffe7844683c1b0, ff, 0, fffff800d13eac38}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: ffffe7844683c1b0, memory referenced
Arg2: 00000000000000ff, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800d13eac38, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: AV_nt!PopNotifyShutdownListener
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct 12 02:44:21.386 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101216-10609-01.dmp]
Windows 10 Kernel Version 14393 MP (12 procs) Free x64
Built by: 14393.321.amd64fre.rs1_release_inmarket.161004-2338
System Uptime:0 days 0:05:33.091
Probably caused by :memory_corruption
BugCheck A, {ffffbf05beb0b4cc, 2, 0, fffff8020adfd19c}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: ffffbf05beb0b4cc, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8020adfd19c, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  GearGame.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-5930K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3498
  BIOS Version                  1702
  BIOS Release Date             04/10/2015
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             X99-DELUXE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Oct 12 20:34:26.228 2016 (UTC - 4:00)**************************
AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
iaStorA.sys                 Fri May  2 19:06:56 2014 (53642510)
bcmwl63a.sys                Thu Sep  4 09:02:16 2014 (540862D8)
TeeDriverx64.sys            Tue Sep 23 16:01:14 2014 (5421D18A)
bcbtums.sys                 Mon Mar 23 17:31:26 2015 (5510862E)
rzendpt.sys                 Tue Aug 11 07:13:46 2015 (55C9D8EA)
rzudd.sys                   Tue Aug 11 07:13:50 2015 (55C9D8EE)
rzmpos.sys                  Tue Aug 11 07:14:16 2015 (55C9D908)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
RTKVHD64.sys                Wed Dec 30 05:09:00 2015 (5683AD3C)
e1i63x64.sys                Fri Mar  4 16:46:29 2016 (56DA0235)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
rzpnk.sys                   Thu May 19 17:09:43 2016 (573E2B97)
nvvad64v.sys                Fri Jul  1 09:12:29 2016 (57766C3D)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
hiber_storport.sys          Fri Jul 15 22:21:57 2016 (57899A45)
xboxgip.sys                 Fri Jul 15 22:27:49 2016 (57899BA5)
dc1-controller.sys          Fri Jul 15 22:28:18 2016 (57899BC2)
DevAuthE.sys                Fri Jul 15 22:29:16 2016 (57899BFC)
xinputhid.sys               Sat Aug 20 01:20:50 2016 (57B7E8B2)
sshid.sys                   Mon Aug 22 14:24:21 2016 (57BB4355)
BthA2DP.sys                 Thu Sep 15 12:41:53 2016 (57DACF51)
nvlddmkm.sys                Sat Oct  1 15:08:52 2016 (57F009C4)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct 12 02:44:21.386 2016 (UTC - 4:00)**************************
OpenHardwareMonitor.sys     Sat Jul 26 09:29:37 2008 (488B26C1)


http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzmpos.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=hiber_storport.sys
http://www.carrona.org/drivers/driver.php?id=xboxgip.sys
http://www.carrona.org/drivers/driver.php?id=dc1-controller.sys
DevAuthE.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
xinputhid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=sshid.sys
http://www.carrona.org/drivers/driver.php?id=BthA2DP.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=OpenHardwareMonitor.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Chexxor

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Posted 16 October 2016 - 10:40 PM

Hey!

 

I seem to be having a strikingly similar issue as you do, but with different computer specs, slightly more history of diagnostics attempts, question is if I should post my issue here as well seeing as it *might* be related? Or would it be better if I created a new topic?


Edited by Chexxor, 16 October 2016 - 10:40 PM.


#6 usasma

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Posted 17 October 2016 - 04:32 AM

Chexxor - please make a separate topic so that your issue can get the individual attention that it deserves.

 

See my suggestion for how to post a couple of reports (in my first post in this topic) and include them in your new topic


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Bobashnabala

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Posted 18 October 2016 - 07:40 PM

Alright so I updated my BIOS to the latest version available for my MOBO. I can confirm that it crashed both in game and out. I have crashed twice while playing Gears of War 4, and then just now crashed simply launching Battle.net. I also very highly doubt it is a temperature issue, because I just played Overwatch for 4 hours without crashing, and my temps were all quite high. GPU at 65, CPU at 59, SSD at 44, and HDD at 29. It also didn't crash until after my computer had cooled off from just running Google Chrome.

 

I currently need my computer for school related things and I am quite busy, but I will run those other hardware tests on Thursday and get back with the results. 

 

EDIT: I also have the latest version of Windows available. I ran Windows update twice, and also ran the troubleshooter to make sure there weren't any errors with Windows update.


Edited by Bobashnabala, 18 October 2016 - 07:41 PM.





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