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BSOD and DistributedCOM Errors


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#1 txbigden1

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Posted 12 October 2016 - 06:10 AM

My Dell Inspiron 1545 keeps giving me a BSOD.  It might be in 2 minutes or 2 hours but it will lock up (mouse can always move) but I won't be able to click on anything and a few moments later the BSOD will appear and the computer will reboot. 

 

Looking at my event logs I'm seeing

Source: DistributedCOM   Event ID: 10005

 

DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "Unavailable" in order to run the server:
{DD522ACC-F821-461A-A407-50B198B896DC}

 

This error is repeated a million times. 

 

When I attempted to get a perfmon /report I get:

Error:
 
An error occured while attempting to generate the report.
   
The system cannot find the path specified.

 

Thanks for your assistance
Dennis

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#2 usasma

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Posted 12 October 2016 - 08:54 AM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:

 

 

Next, I'm not real good with DCOM errors.

Here's my 2 canned speech about them:

 

For this error in Event Viewer: 

Level       Date and Time              Source                     Event ID   Task Category
Error    7/25/2016 7:37:51 PM    DistributedCOM    10016       None

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
 and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

First, please uninstall all Apple Software.  I've seen a lot of problems with the Bonjour service - but that doesn't necessarily mean that this is your problem - so go ahead and uninstall it all.  You can easily reinstall it later.

Then check to see if the DCOM error has stopped.  If it doesn't then try the repair at this link:
https://shauncassells.wordpress.com/2015/09/28/windows-10-event-10016-fix-the-application-specific-permission-settings-do-not-grant-local-activation-permission-for-the-com-server-application-with-clsid-d63b10c5-bb46-4990-a94f-e40b9d520160-and-a/

and

 

Please attempt to fix your DCOM errors by doing this:

Go to Start, and then to Run (or the Win and R keys)
Type in "dcomcnfg" (without the quotes) and press Enter

In the Component Services window that opens, go to the left hand pane and double click on:
- Component Services, then on
- Computers, then on
- My Computer, then on
- DCOM Config
If it asks you to register any of the components, click Yes
This may happen several times if there are several unregistered components

Once you're finished, close the window and reboot the computer.
Check to see if the problems are fixed.
NOTE:  This is a generic "fix" for DCOM errors.  If it does not fix your problems, please post back.

 

But I can help out with the BSOD's (and, hopefully, that'll help out with the DCOM errors)

 

Your UEFI/BIOS (version A14) dates from 2009.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).
I am very concerned about the compatibility of this system with W10 - unfortunately, the only reliable way to test that is to install the original OS and see if the problems remain.

 

Errors in the WER section of the MSINFO32 report blame problems with your hardware disk (hard drive)

Please run these free hardware diagnostics (starting with the hard drive tests):  http://www.carrona.org/hwdiag.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Tue Oct 11 13:52:11.670 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101116-31625-01.dmp]
Windows 10 Kernel Version 14393 MP (2 procs) Free x64
Built by: 14393.187.amd64fre.rs1_release_inmarket.160906-1818
System Uptime:0 days 0:12:58.477
Probably caused by :memory_corruption
BugCheck EF, {ffff9f0adcadf080, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffff9f0adcadf080, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  A14
  BIOS Release Date             12/07/2009
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 1545                   
  Baseboard Product             0G848F
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 11 13:22:40.578 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\101116-34703-01.dmp]
Windows 10 Kernel Version 14393 MP (2 procs) Free x64
Built by: 14393.187.amd64fre.rs1_release_inmarket.160906-1818
System Uptime:0 days 1:04:44.386
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :hardware_disk
BugCheck 154, {ffffc70b12966000, ffff87007d4160f0, 2, 0}
BugCheck Info: UNEXPECTED_STORE_EXCEPTION (154)
Arguments:
Arg1: ffffc70b12966000, Pointer to the store context or data manager
Arg2: ffff87007d4160f0, Exception information
Arg3: 0000000000000002, Reserved
Arg4: 0000000000000000, Reserved
PROCESS_NAME:  MemCompression
BUGCHECK_STR:  0x154_c0000006_c0000056
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0x154_c0000006_c0000056_IMAGE_hardware_disk
  BIOS Version                  A14
  BIOS Release Date             12/07/2009
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 1545                   
  Baseboard Product             0G848F
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 23 02:46:20.073 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092316-21718-01.dmp]
Windows 10 Kernel Version 14393 MP (2 procs) Free x64
Built by: 14393.187.amd64fre.rs1_release_inmarket.160906-1818
System Uptime:0 days 4:50:00.370
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :hardware_disk
BugCheck 154, {ffffe182ff07e000, ffffd0002931ad90, 2, 0}
BugCheck Info: UNEXPECTED_STORE_EXCEPTION (154)
Arguments:
Arg1: ffffe182ff07e000, Pointer to the store context or data manager
Arg2: ffffd0002931ad90, Exception information
Arg3: 0000000000000002, Reserved
Arg4: 0000000000000000, Reserved
PROCESS_NAME:  MemCompression
BUGCHECK_STR:  0x154_c0000006_c00000b5
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0x154_c0000006_c00000b5_IMAGE_hardware_disk
CPUID:        "Intel® Core™2 Duo CPU     T6600  @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
  BIOS Version                  A14
  BIOS Release Date             12/07/2009
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 1545                   
  Baseboard Product             0G848F
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Oct 11 13:52:11.670 2016 (UTC - 4:00)**************************
i8042HDR.sys                Mon Nov 20 04:09:25 2006 (456170C5)
iaStor.sys                  Wed Jun 15 05:08:54 2011 (4DF876A6)
NETwNs64.sys                Thu Oct  6 10:45:03 2011 (4E8DBEEF)
igdkmd64.sys                Fri Mar 23 14:13:22 2012 (4F6CBD42)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
yk63x64.sys                 Wed Jan  9 10:46:56 2013 (50ED90F0)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 23 02:46:20.073 2016 (UTC - 4:00)**************************
bcmwl63al.sys               Thu May  2 16:00:26 2013 (5182C5DA)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 22 12:58:48.045 2016 (UTC - 4:00)**************************
NNSNAHSL.sys                Fri Apr 24 10:26:06 2015 (553A527E)
PSKMAD.sys                  Fri May 22 04:31:12 2015 (555EE950)
NNSALPC.sys                 Thu Jul  9 09:19:47 2015 (559E74F3)
NNSPICC.sys                 Thu Jul  9 09:21:50 2015 (559E756E)
NNSTLSC.sys                 Thu Jul  9 09:23:27 2015 (559E75CF)
NNSSTRM.sys                 Thu Jul  9 09:26:28 2015 (559E7684)
NNSHTTP.sys                 Thu Jul  9 10:21:57 2015 (559E8385)
NNSHTTPS.sys                Thu Jul  9 10:26:59 2015 (559E84B3)
NNSPOP3.sys                 Thu Jul  9 10:32:27 2015 (559E85FB)
NNSSMTP.sys                 Thu Jul  9 10:41:06 2015 (559E8802)
NNSIDS.sys                  Thu Jul  9 10:45:31 2015 (559E890B)
NNSPROT.sys                 Thu Jul  9 10:50:45 2015 (559E8A45)
NNSPRV.sys                  Thu Jul  9 10:55:21 2015 (559E8B59)
PSINKNC.sys                 Thu Jul 16 13:53:45 2015 (55A7EFA9)
PSINAflt.sys                Thu Jul 16 14:02:32 2015 (55A7F1B8)
PSINFile.sys                Thu Jul 16 14:09:31 2015 (55A7F35B)
PSINReg.sys                 Thu Jul 16 14:14:15 2015 (55A7F477)
PSINProc.sys                Thu Jul 16 14:21:52 2015 (55A7F640)
PSINProt.sys                Thu Jul 16 14:31:25 2015 (55A7F87D)
NNSPIHSW.sys                Thu Aug 13 07:59:46 2015 (55CC86B2)


http://www.carrona.org/drivers/driver.php?id=i8042HDR.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=NETwNs64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=yk63x64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63al.sys
http://www.carrona.org/drivers/driver.php?id=NNSNAHSL.sys
http://www.carrona.org/drivers/driver.php?id=PSKMAD.sys
http://www.carrona.org/drivers/driver.php?id=NNSALPC.sys
http://www.carrona.org/drivers/driver.php?id=NNSPICC.sys
http://www.carrona.org/drivers/driver.php?id=NNSTLSC.sys
http://www.carrona.org/drivers/driver.php?id=NNSSTRM.sys
http://www.carrona.org/drivers/driver.php?id=NNSHTTP.sys
http://www.carrona.org/drivers/driver.php?id=NNSHTTPS.sys
http://www.carrona.org/drivers/driver.php?id=NNSPOP3.sys
http://www.carrona.org/drivers/driver.php?id=NNSSMTP.sys
http://www.carrona.org/drivers/driver.php?id=NNSIDS.sys
http://www.carrona.org/drivers/driver.php?id=NNSPROT.sys
http://www.carrona.org/drivers/driver.php?id=NNSPRV.sys
http://www.carrona.org/drivers/driver.php?id=PSINKNC.sys
http://www.carrona.org/drivers/driver.php?id=PSINAflt.sys
http://www.carrona.org/drivers/driver.php?id=PSINFile.sys
http://www.carrona.org/drivers/driver.php?id=PSINReg.sys
http://www.carrona.org/drivers/driver.php?id=PSINProc.sys
http://www.carrona.org/drivers/driver.php?id=PSINProt.sys
http://www.carrona.org/drivers/driver.php?id=NNSPIHSW.sys


 

XXXXX


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#3 txbigden1

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Posted 12 October 2016 - 08:08 PM

Thanks for the very quick response USASMA. 

 

I've removed all the software you asked me to. 

 

I was able to take back control of the DCOM permissions and that did seem to make a huge difference in the event logs, though I'm still getting some DCOM errors. 

 

I wasn't able to get the Seagate diag from the link you sent me to work.  But I did run the Dell hard drive diagnoses and sure enough errors started popping up.  I'll grab a new hard drive tomorrow and reload. 

 

I did check the bios update with Dell, and A14 is the latest and greatest.  I've also been running Windows 10 on this box (and 2 others just like it - Dell Inspiron 1545s) and all of them run Windows 10 great. 

Thanks, I'm assuming for now you've nailed this one, and since I'll start with a fresh OS I shouldn't have the same issues on the new hard drive.  And again, THANKS for the extremely quick feedback.

TXBigden1






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