Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Browser re-direct problem


  • This topic is locked This topic is locked
13 replies to this topic

#1 SomeSon

SomeSon

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Local time:11:34 AM

Posted 12 October 2016 - 04:08 AM

My Chrome browser keeps being redirected to ibtimes.com and other places.  Not sure how it became infected but thing it began 2 days ago.

 

In case relevant
 
System
PC
Windows 10
i5-6600K
GTX980
Asus Z170 Pro Gaming

Attached Files


Edited by SomeSon, 12 October 2016 - 04:09 AM.


BC AdBot (Login to Remove)

 


#2 nasdaq

nasdaq

  • Malware Response Team
  • 40,752 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:06:34 AM

Posted 13 October 2016 - 01:15 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start


CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM-x32\...\Run: [] => [X]
GroupPolicy: Restriction <======= ATTENTION
CHR Extension: (Chrome Web Store Payments) - C:\Users\I am\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-04-02]
CHR Extension: (Chrome Media Router) - C:\Users\I am\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2016-09-22]
C:\Users\I am\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
C:\Users\I am\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Reset the browsers that have been compromised.

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png which is located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Clear your cache and cookies
https://support.google.com/chromebook/answer/183083?hl=en

Restart Chrome.
===

Please post the logs and let me know what problem persists.

#3 SomeSon

SomeSon
  • Topic Starter

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Local time:11:34 AM

Posted 14 October 2016 - 06:26 AM

FRST result.

Attached Files



#4 SomeSon

SomeSon
  • Topic Starter

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Local time:11:34 AM

Posted 14 October 2016 - 06:34 AM

AdwCleaner result.

 

 

Attached Files


Edited by SomeSon, 14 October 2016 - 06:35 AM.


#5 SomeSon

SomeSon
  • Topic Starter

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Local time:11:34 AM

Posted 14 October 2016 - 06:39 AM

All done but I will probably have to wait a few days to know for sure if the problem has gone because it was fairly infrequent.

 

Thank you very much for the help.  Cheers.



#6 nasdaq

nasdaq

  • Malware Response Team
  • 40,752 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:06:34 AM

Posted 14 October 2016 - 09:24 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/

#7 SomeSon

SomeSon
  • Topic Starter

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Local time:11:34 AM

Posted 14 October 2016 - 11:30 AM

Ah...  It just did it again.  Most of the re-directs seem to be going to ibtimes.



#8 nasdaq

nasdaq

  • Malware Response Team
  • 40,752 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:06:34 AM

Posted 15 October 2016 - 08:59 AM

Run the Farbar tool and post fresh FRST and Addition.txt files for my review.

p.s.

Your router may be infected. (Do it now or wait until I have reviewed the logs.)

How to Reset a Router Back to the Factory Default Settings
http://www.ehow.com/how_2110924_reset-back-factory-default-settings.html

Then, please reconfigure it back to your preferred setting.. Below is the list of default username and password, should you don't know it ;)

http://www.routerpasswords.com/
http://www.phenoelit-us.org/dpl/dpl.html
===

Reset for Linksys, Netgear, D-Link and Belkin Routers
http://www.techsupportforum.com/2763-reset-for-linksys-netgear-d-link-and-belkin-routers/

====
How to tell if my Wireless is secure.
http://www.ehow.com/how_6775466_tell-wireless-secure_.html

#9 SomeSon

SomeSon
  • Topic Starter

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Local time:11:34 AM

Posted 16 October 2016 - 03:07 AM

FRST results attached.

 

Having a little trouble with last instruction (router security).  I'm on Windows 10 so I think the menus are a little different.  After 'Connect to a Network' after got a pop up with the Connection but it just said 'Connected' with no details of secured or unsecured.  I'm on a BT Infinity Hub router if that helps.  It's wireless capable but by PC is connected via Ethernet cable.  Security setting is WPA & WPA2 for 2.4 GHz and WPA2 for 5 GHz wireless.

 

The only devices on the hub are my PC, my IPad, envoy-00071 (hub driver) and udhcp- (blah blah) - Linux etc. which I think is the client-server package(?).

Attached Files


Edited by SomeSon, 16 October 2016 - 03:16 AM.


#10 nasdaq

nasdaq

  • Malware Response Team
  • 40,752 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:06:34 AM

Posted 16 October 2016 - 09:03 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start


CreateRestorePoint:
EmptyTemp:
CloseProcesses:
CMD: bitsadmin /reset /allusers

HKLM-x32\...\Run: [] => [X]
GroupPolicy: Restriction <======= ATTENTION
CHR Extension: (Chrome Web Store Payments) - C:\Users\I am\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-04-02]
CHR Extension: (Chrome Media Router) - C:\Users\I am\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2016-09-22]
C:\Users\I am\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

If the problem persists run this cleaning tool.

Temporarily disable your AV program so it does not interfere.
Info on how to disable your security applications How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides.

Download Zoek tool from here

When the download appears, save to the Desktop.
On the Desktop, right-click the Zoek.exe file and select: Run as Administrator
(Give it a few seconds to appear.)

Next, copy/paste the entire script inside the code box below to the input field of Zoek:
createsrpoint;
autoclean;
emptyclsid;
emptyffcache;
FFdefaults;
emptyiecache;
iedefaults;
emptychrcache;
CHRdefaults;
emptyalltemp;
emptyfolderscheck;delete
ipconfig /flushdns;b
Now...
Close any open Browsers.
Click the Run script button, and wait. It takes a few minutes to run all the script.

When the tool finishes, the zoek-results.log is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.

Please attach the zoek-results.log in your reply.
===

Also, please provide an update on how the computer is behaving after running the above script.


Post the log(s) for my review.

#11 SomeSon

SomeSon
  • Topic Starter

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Local time:11:34 AM

Posted 16 October 2016 - 09:54 AM

Fixlog & Zoek-results attached.

 

 

Attached Files


Edited by SomeSon, 16 October 2016 - 10:54 AM.


#12 nasdaq

nasdaq

  • Malware Response Team
  • 40,752 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:06:34 AM

Posted 17 October 2016 - 08:22 AM

How is the computer running now?

#13 SomeSon

SomeSon
  • Topic Starter

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Local time:11:34 AM

Posted 19 October 2016 - 04:18 AM

I had one issue of a browser revert yesterday but I think it may be the site in question, so I'm going to ask if other users have experienced the same thing.  Thanks for your continued help.



#14 SomeSon

SomeSon
  • Topic Starter

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Local time:11:34 AM

Posted 20 October 2016 - 04:53 AM

So no other users have experienced the same problem, that said, no issues for 48 hours, which is odd behaviour for malware.  I'll post again if I get another issue.  If I haven't had one for a week, I'll post and we can close the thread.  Sorry I can't be more definitive than that, and thanks again.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users