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Proxy settings cannot be unchecked in chrome + comp running slow. Virus??


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#1 coachkjt

coachkjt

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Posted 11 October 2016 - 02:13 PM

Alright, so I'm getting this error message every time I run Chrome. I had this problem a few months ago and ran through a few different programs, but I don't think it fixed anything! Please help. This is the error message I'm getting. There is no Internet connection

There is something wrong with the proxy server, or the address is incorrect.

ERR_PROXY_CONNECTION_FAILED
HIDE DETAILS
If you use a proxy server...
Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to the Chrome menu > Settings > Show advanced settings... > Change proxy settings... > LAN Settings and deselect "Use a proxy server for your LAN".

 



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#2 TsVk!

TsVk!

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Posted 11 October 2016 - 05:30 PM

Hi coachkjt,

 

I assume you're not using a proxy?

 

Let's try and get you fixed up...

 

34hammr.jpg Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • please copy and paste the log into your reply.

If prompted by your firewall allow DIG.exe
If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

 

149nkg7.jpg Please download Farbar Service Scanner and run it

  • Please check all of the boxes then click Scan
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log into your reply.

 

29bgcgg.jpg  Please download AdwCleaner and save to your Desktop.

  • Right click and "Run as Administrator"
  • Click on the Scan button.
  • After the scan has finished, click Clean and ok the reboot
  • When complete, your machine will restart and a log file will appear
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

 

2zh1g08.jpg  Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Right click and "Run as Administrator".
  • The tool will open and start scanning your system.
  • On completion a log will open, note the saved JRT.txt on your desktop to copy into your reply

malwarebytes_icon_mini_by_linux_rules-d9  Please download and install MalwareBytes Anti-Malware.

  • You may want to uncheck the free trial for the premium version during installation.
  • Let the database version update on first run, before proceeding
  • Click "Scan now"
  • Click "remove threats" to remove all and follow the reboot instructions.
  • To export the log click on History > then click your scan log > Export > text file
  • Save on your desktop

2hrmr9e.jpg  Please download rKill to your desktop.

  • Right click the file > Run As Administrator.
  • If you have any difficulty running the the tool please use an alternative from this page
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.

2eeagd2.jpg Please download RogueKiller and run it

  • Click Scan and then Scan again to start the application
  • Please be patient the scan can take quite some time
  • When it completes close the browser pop up.
  • click Open Report then Open TXT
  • Copy and paste the output into your reply.

In your reply please copy and paste all the logs.

 

TsVk!


Edited by TsVk!, 11 October 2016 - 05:31 PM.





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