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Recently bought laptop is not working properly. Pls help


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#1 Stickyglue

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Posted 10 October 2016 - 09:28 PM

Hello,

So I'm pretty new when it comes to computer hardware stuff so please bear with me. I recently bought a Dell inspirion that was refurbished and certified by Amazon but it kinda sucks. It has 8 gigs of ram and an A10 processor up to 3.2 ghz. Even though it has pretty good stuff it barely runs some video games that I play. When I'm playing league of legends I can only play like one game before the computer starts to lag and it doesn't not even give me a constant 60 fps when on medium settings. On another game callled warframe it only gives me 30 and it should obly take 2-4 gigs of ram to run that game. Also my laptop sometimes makes a pop sound and turns off instantly if I'm on it for a while. Could this be a problem with the fan or is this normal? I would appreciate if someone could help me with this problem because it cost me around 400 dollars and I don't want it to go to waste. Btw it might be worth mentioning that sometimes while gaming the fan just turns off.

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#2 hamluis

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Posted 11 October 2016 - 06:51 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis






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