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WD My Passport Ultra not detected by computer


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#1 kooky500

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Posted 10 October 2016 - 03:29 PM

So, I have a WD My Passport Ultra, that I've had for about a year now. Recently, I went to plug it into my computer, and I noticed that Windows 10 is not recognizing it, as it's not listed under my PC tab in the file explorer. I checked the device manager and oddly enough, it is listed there. Next, I ran the WD Data Lifeguard Diagnostic Tool and, it says that the drive is working fine. I'm really stumped here, so I'm hoping someone here could help me with this issue. :)


Edited by kooky500, 10 October 2016 - 03:30 PM.


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#2 JohnC_21

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Posted 10 October 2016 - 03:38 PM

What is listed in Disk Management for the drive? Does it show as RAW or not initialized? 

 

Right click Computer > Manage > Disk Management  -  Windows 10 may give you disk management in the Search Box.



#3 kooky500

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Posted 10 October 2016 - 03:45 PM

In the top portion of Disk Managment (the part with the drive volume, status, etc. listed), it's not shown at all and in the bottom, it just says '931.48 GB Unallocated'. Hopefully, that makes sense, if not I can maybe grab a screenshot to show what I'm talking about.



#4 JohnC_21

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Posted 10 October 2016 - 03:52 PM

You should see 2 drives in Disk Management your internal and the WD external. Unallocated does not sound good if this is the WD external. 

 

Open a command prompt and type the following

 

diskpart

list disk

 

post the output

 

list volume

 

post the output

 

You can copy and paste the contents of the command prompt window.



#5 kooky500

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Posted 10 October 2016 - 04:02 PM

Here's the Disk Part:

 

Microsoft DiskPart version 10.0.14393.0
 
  Disk ###  Status         Size     Free     Dyn  Gpt
  --------  -------------  -------  -------  ---  ---
  Disk 0    Online          931 GB      0 B
  Disk 1    Online          931 GB   931 GB
 
 
and here's the Volume:
 
 
 Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     D                       DVD-ROM         0 B  No Media
  Volume 1         System Rese  NTFS   Partition    100 MB  Healthy    System
  Volume 2     C                NTFS   Partition    930 GB  Healthy    Boot
  Volume 3                      NTFS   Partition    450 MB  Healthy    Hidden
  Volume 4                      NTFS   Partition    450 MB  Healthy    Hidden


#6 RolandJS

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Posted 10 October 2016 - 04:06 PM

It might be best to not let anything write to this hard-drive until this is noted:

According to one of the best sevenforum gurus, if this WD Passport Ultra is like the others, it has an on-board/circuit-level encryption scheme that runs whenever anything is copied to, moved to, transferred to said hard-drive.  Enduser might have to install Smartware and Drive Unlock to access this WD Passport Ultra HD.  If it was previously passworded, it probably has to have the same password set up again.


Edited by RolandJS, 10 October 2016 - 04:07 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

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#7 JohnC_21

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Posted 10 October 2016 - 04:11 PM

What is confusing it your Disk 0 which is your Windows drive shows 0 bytes free. That does not seem right. You should have at least 10% of your hard drive space free.

 

Volume 3 and 4 seem to be two partitions on the external drive.

 

Can you post an image of Disk Management? You can use the snipping tool and post the image to a image hosting service such as postimage.org 



#8 kooky500

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Posted 10 October 2016 - 04:21 PM

Attached File  DiskManagment.png   159.67KB   3 downloadsHere's an image of the Disk Managment. (I hope it's okay to post images here)



#9 JohnC_21

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Posted 10 October 2016 - 04:26 PM

Posting the image is fine. I understand now what is going on with the two 450MB volumes. Unfortunately it looks like the partition table on the drive is lost. Download Partition Wizard and install it. Start the Partition Recovery option. Do a Quick Scan and post the image after the scan finishes.



#10 kooky500

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Posted 11 October 2016 - 10:12 AM

Alright, I'm running the tool now, I'll post the image when it's done.



#11 kooky500

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Posted 11 October 2016 - 08:04 PM

Here's the pic after I ran the Quick Scan in Partition Recovery Wizard. Sorry I'm just now posting this, the quick scan took a long time.Attached File  PartitionRecoveryWizard.png   353.44KB   3 downloads



#12 JohnC_21

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Posted 11 October 2016 - 08:24 PM

It looks like there is no partition that can be recovered. If a Quick Scan took a long time I would not want to do a Full Scan with this software.

 

You can either try another software to scan and find any lost partition on the disk or run a scan of the drive to find you data using a program like Easeus Data Recovery. It will allow you to recover 2GB for free. 

 

The other software that will look for a lost partition is Testdisk. Download the 32bit version and unzip to a folder on your desktop. Run the program and do a Quick Scan. Does it detect and partitions? 

 

http://www.cgsecurity.org/wiki/TestDisk_Step_By_Step


Edited by JohnC_21, 11 October 2016 - 08:26 PM.


#13 kooky500

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Posted 11 October 2016 - 08:29 PM

So, if the partitions can't be recovered, is the external hard drive no longer usable? (Sorry for the stupid questions, I'm not used to dealing with partitions)



#14 JohnC_21

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Posted 11 October 2016 - 08:39 PM

No, you can still use the drive after you partition and format the unallocated space if it is not failing. You can test your drive using a utility from WD. Do the quick and extended tests.

 

http://support.wdc.com/knowledgebase/answer.aspx?ID=940



#15 RolandJS

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Posted 12 October 2016 - 04:34 AM

JohnC, was my post #6 somewhat valid?  At that time, I was thinking if after end-user recovered the needed partition, Smartware / Drive Unlock would be needed for folder and files recovery.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)





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