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Need help: Adware in Chrome that can't be detected


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#1 FalcoMicky

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Posted 10 October 2016 - 11:43 AM

Update: It is now in both chrome and Firefox. specifically the engine.cenered.info popup.

 

Hi, I have recently been having some problems with random webpages opening in chrome and loading adware like websites.

 

I started taking note of them and the ones i found include 

-engine.spotcenered.info

-dingit.tv

 

I've reset my chrome settings and checked them through and found nothing suspicious, and theres nothing suspicious in my installed programs.

 

I have also ran Norton (full scans, power eraser and unwanted application scan). Malwarebytes, hitmanpro, zenmana, chrome cleanup and adwcleaner all found nothing, but the redirects are still happening.

 

An image of an example of the redirection from my history is below.

https://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=a6036893-0f11-4e9e-8bd3-9ab4c715c050

 

I have switched to Firefox for the time being, which is not having any problems by the looks of things.

 

Can anyone give me any advice on what to do to remove it? Or recommend software to remove it?

 

Many thanks


Edited by FalcoMicky, 11 October 2016 - 11:27 AM.
Moved from MRL to Am I Infected, no logs - Hamluis.


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#2 boopme

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Posted 11 October 2016 - 11:01 AM

Hi, looks like we need a deeper look.. .
Please follow this Preparation Guide. Start at Step 6 and post in a new topic.
Let me know if all went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 FalcoMicky

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Posted 11 October 2016 - 12:09 PM

Hi, thanks for the response. I'll get right on that immediately.

 

I just used Reason Core Security and picked up 4 threats. They were:

-PUP.norton.ask.search (quarantined)

- Google chrome ask.com search provider (removed) probs a false positive

- 2 manifest.json files

 

Any idea on those json files? Also ill get back to you with the results of the preparation guide.



#4 FalcoMicky

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Posted 11 October 2016 - 12:25 PM

Completed the scans, and have made a new post here: http://www.bleepingcomputer.com/forums/t/629199/adware-in-chrome-and-firefox-that-cant-be-detected/



#5 boopme

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Posted 11 October 2016 - 02:32 PM

Thank you

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 3 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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