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PC occasionally freezes under some conditions


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#1 P1nkguy

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Posted 10 October 2016 - 09:18 AM

Hello there! This PC was built for a kin of mine not long ago, about 2 month back. Ever since it was built, the computer has been crashing at times such as idling, web browsing and streaming videos, however, it has never crashed in games - Overwatch, CSGO according to him. The crashes also do not produce a blue screen or a dump file (I have checked the options to ensure that dump files are created, but to no avail), and simply freezes the screen, mouse and keyboard inoperable, sound is stuck on the same frequency if it was playing. I've done some basic testing and troubleshooting which I will list below. The computer specs are as shown:

  • Motherboard: ASUS B150M-C
  • OS: Windows 7 Home Premium 64-bit
  • Processor: Intel Core i5-6600 with stock cooler
  • Power Supply: Cooler Master V650 Semi Modular
  • Graphics Card: ZOTAC GTX 1060 Mini 6GB
  • Memory: G.Skill Ripjaw V 8GB (4x2) DDR4 2400MHz
  • Hard Drive: WD Blue Caviar 1TB 7200RPM
  • Solid State Drive: Samsung EVO 750 120GB

The few things that I've done/tested for troubleshooting:

  1. Ran memtest and left it overnight to run, nothing showed up after 9 runs on both RAM
  2. Checked idle temperatures, GPU is at around 40C idle, and CPU around 40 as well using HWMonitor
  3. Cleaned out the computer case of dust, CPU/GPU fan
  4. Re-seated the components (GPU, CPU, Power cables, header cables etc.)
  5. Breadboard tested the computer - POSTed properly with 1/2 ram sticks in (tested all 4 ram slots as well), running on integrated graphics

I am out of ideas of what to do, the components are still under warranty and I can send it in for an RMA, but I do not know which component is faulty. Thank you for reading such a long post :)


Edited by P1nkguy, 10 October 2016 - 09:21 AM.


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#2 usasma

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Posted 11 October 2016 - 07:43 AM

Wait until it freezes again, then recover and immediately generate these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 P1nkguy

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Posted 17 October 2016 - 12:45 AM

Here are the 3 reports that I've generated according to your instructions after a crash. Sorry for the late reply as well

Attached Files



#4 usasma

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Posted 17 October 2016 - 04:45 AM

ACPI errors in the Admin log file.

Please update your BIOS to the latest version available from the Asus support site for your motherboard.

 

Only 267 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

These devices have problems in Device Manager:

 

PCI Simple Communications Controller    PCI\VEN_8086&DEV_A13A&SUBSYS_86941043&REV_31\3&11583659&0&B0    The drivers for this device are not installed.
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)    ROOT\UNNAMED_DEVICE\0000    This device is disabled.
NVIDIA High Definition Audio    HDAUDIO\FUNC_01&VEN_10DE&DEV_0084&SUBSYS_19DA1438&REV_1001\5&23E7F54D&0&0001    This device is disabled.
Microsoft PS/2 Mouse    ACPI\PNP0F03\0    This device is not present, is not working properly, or does not have all its drivers installed.
Standard PS/2 Keyboard    ACPI\PNP0303\0    This device is not present, is not working properly, or does not have all its drivers installed.

For the first item, please download and install the Intel Management Engine (MEI) software from the Asus support site for your motherboard

For the 2nd and 3rd items, please re-enable the device, then update the software/drivers for it.

For the last 2 items, they are OK to ignore if you are using a USB mouse and keyboard.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 P1nkguy

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Posted 17 October 2016 - 06:32 AM

I have done the BIOS update, the Intel MEI software, enabled the NVIDIA drivers. I have only one enquiry about the Windows Update step, I was unable to find any new updates from the Windows Update function itself, since there was no updates, I went ahead and manually installed the Windows 7 Convenience Roll-up Update which is supposed to contain most of the updates since Windows 7 SP1, and manually installed any further updates from April 2016 onward. Right now, waiting to see if it crashes while doing anything. Thank you for your help, I will report back here if any further crashes occur :fingers crossed:






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