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Assistance required with removing Windows 10 BSoD's


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#1 Varangar

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Posted 10 October 2016 - 08:22 AM

Against my better judgement I allowed my teenage daughter to use my computer "for school, daddy.  Please?"  Because I was leaving for work anyway and her laptop is out of operation due to being stepped on -- by one of her sisters, of course -- I decided to relent on my standing order of "Don't ever allow your grubby, computer-illiterate hands to befoul Dad's mighty computer."  Now I'm seeing constant BSoD's and it is within your power to save my daughter from six consecutive months of cleaning up the dogs' smelly leavings in the backyard every single day.  ;-)  Don't get me wrong, though, she's got three months on the "stink line" even if someone does manage to walk me through fixing this mess.  >:D

 

· Windows 10 (OEM)
· x64
· Age of system is roughly four months.
· Age of OS installation is roughly four months.

· CPU: Intel Core i7-6700K
· Video Card: GTX 980
· MotherBoard: Gigabyte GA-Z170XP-SLI
· Power Supply: Rosewill 750W

· System Manufacturer: ABS
· Exact model number: Helios Hellion

· Desktop

Attached Files


Edited by Varangar, 10 October 2016 - 08:47 AM.


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#2 hamluis

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Posted 10 October 2016 - 08:44 AM

How to receive help diagnosing Blue Screens and Windows crashes - http://www.bleepingcomputer.com/forums/topic176011.html

 

Louis



#3 Varangar

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Posted 10 October 2016 - 01:53 PM

Gotcha, amigo.  I'm on it now.



#4 usasma

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Posted 11 October 2016 - 07:38 AM

Looking at the logs now....

A sudden problem like you described is most often due to malware (but, with the history of damage to other systems, hardware could also be suspect).

So, for starters:

 

Could you be infected?  It's possible that malware has corrupted your current protection, so please try a couple of these, independent scans (from this link: https://www.us-cert.gov/ncas/alerts/TA15-286A ).  This is in case your current protection is compromised by malware and giving false results:

 

           F-Secure
           https://www.f-secure.com/en/web/home_global/online-scanner (link is external)

           McAfee
           http://www.mcafee.com/uk/downloads/free-tools/stinger.aspx (link is external)

           Microsoft
           http://www.microsoft.com/security/scanner/en-us/default.aspx (link is external)

           Sophos
           https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx (link is external)

           Trend Micro
           http://housecall.trendmicro.com/ (link is external)

    The above are examples only and do not constitute an exhaustive list. The U.S. Government does not endorse or support any particular product or vendor.
If you do find infections, I'd suggest posting over in the Am I Infected forum to ensure that all the bad stuff has been removed:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

Then, to help rule out hardware, here's a few free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

 

On to the analysis:

 

Your UEFI/BIOS (version F3) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Out of 7 memory dumps there were 6 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

If the BSOD's continue after this, I suggest:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your system from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html These should already have been done.

5.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sat Oct  8 22:57:37.739 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100816-5281-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.187.amd64fre.rs1_release_inmarket.160906-1818
System Uptime:0 days 0:18:01.459
Probably caused by :memory_corruption
BugCheck 1A, {41793, fffff3013f14b058, 3, 2}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000041793, The subtype of the bugcheck.
Arg2: fffff3013f14b058
Arg3: 0000000000000003
Arg4: 0000000000000002
BUGCHECK_STR:  0x1a_41793
PROCESS_NAME:  Taskmgr.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-6700K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4008
  BIOS Version                  F3
  BIOS Release Date             07/24/2015
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z170XP-SLI
  Baseboard Product             Z170XP-SLI-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct  8 20:55:25.577 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100816-6109-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.187.amd64fre.rs1_release_inmarket.160906-1818
System Uptime:0 days 0:01:52.297
Probably caused by :memory_corruption
BugCheck 19, {d, ffff9302029b98e0, a3bdfa973e114e19, a3bdfa973e115e19}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 000000000000000d,
Arg2: ffff9302029b98e0
Arg3: a3bdfa973e114e19
Arg4: a3bdfa973e115e19
BUGCHECK_STR:  0x19_d
PROCESS_NAME:  FRST64.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-6700K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4008
  BIOS Version                  F3
  BIOS Release Date             07/24/2015
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z170XP-SLI
  Baseboard Product             Z170XP-SLI-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct  8 20:51:46.264 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100816-6140-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.187.amd64fre.rs1_release_inmarket.160906-1818
System Uptime:0 days 0:20:31.984
Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
BugCheck 139, {3, ffff800144a9a920, ffff800144a9a878, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffff800144a9a920, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffff800144a9a878, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
CPUID:        "Intel® Core™ i7-6700K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4008
  BIOS Version                  F3
  BIOS Release Date             07/24/2015
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z170XP-SLI
  Baseboard Product             Z170XP-SLI-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Oct  8 22:57:37.739 2016 (UTC - 4:00)**************************
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
amdkmpfd.sys                Mon May 25 16:25:23 2015 (55638533)
RTKVHD64.sys                Tue Jul  7 07:13:02 2015 (559BB43E)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
e1i63x64.sys                Fri Mar  4 16:46:29 2016 (56DA0235)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
rzpnk.sys                   Thu May 19 17:09:43 2016 (573E2B97)
nvvad64v.sys                Fri Jul  1 09:12:29 2016 (57766C3D)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
rzudd.sys                   Wed Aug 24 22:45:52 2016 (57BE5BE0)
nvlddmkm.sys                Sat Oct  1 15:08:52 2016 (57F009C4)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct  8 00:22:00.951 2016 (UTC - 4:00)**************************
wdcsam64.sys                Fri Oct  9 16:31:13 2015 (56182411)
nvlddmkm.sys                Fri Sep 16 18:21:27 2016 (57DC7067)

http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

 


Edited by usasma, 11 October 2016 - 07:39 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Varangar

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Posted 12 October 2016 - 10:03 PM

 

 

Your UEFI/BIOS (version F3) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

 

I just downloaded the "F7" version of my BIOS (I'm currently running the "F3") from the manufacturer's support website and I'm going through any & all of the recommended reading that I suspect I should do before attempting something as potentially cataclysmic as flashing/updating a computer's BIOS/UEFI.  No sense transforming my erstwhile mighty gaming rig into a rather large, brick-like paperweight, after all.  ;-)

 

On the topic of the aforementioned update procedure: is there any salient advice or recommended reading you might have for me?  I am tremendously grateful to you for the analysis which you've rendered to me already but, of course, I'd be happy to hear any further input you'd be willing to provide on the topic at hand.  


Edited by Varangar, 12 October 2016 - 10:19 PM.


#6 usasma

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Posted 13 October 2016 - 05:16 AM

If in doubt, leave the BIOS update until the very last thing.

Also, try it in Safe Mode (as the system is less likely to crash in Safe Mode).

 

The most important thing I can suggest is to run the BIOS update within Windows (see if it'll work in Safe Mode, as that'll be less likely to crash).

If the manufacturer has a program to do this - then it's the most reliable way of doing it.

The only real risk then (IMO), is a sudden power failure/surge during the update.

 

If you have to boot from a disk, or have to go into the BIOS in order to update it, the risk will increase.

 

Other things to remember:

- triple check to make sure that you have the correct flash files for your model.

- while the flash is running, don't do anything.  Sit there (sit on your hands if necessary).  Don't let pets or children in the room.  Don't do this during times when you might expect a power surge/outage.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Varangar

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Posted 14 October 2016 - 05:29 PM

The only real risk then (IMO), is a sudden power failure/surge during the update.

 

Other things to remember:

Don't do this during times when you might expect a power surge/outage.

You can imagine my frustration over having to endure being forced to wait out the thunderstorm which has been battering my general region of California for the precedent twenty-four (give or take) hours, and which is looking prepared to continue doing so for at least another day or two.  >.<

 

I'll let you know how it turns out, brother!  :D

 

PS Memtest & HDD/SSD tests both checked out, as have all my current drivers.


Edited by Varangar, 14 October 2016 - 05:30 PM.





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