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Run Time Error


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#1 JazzMahn

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Posted 09 October 2016 - 08:04 PM

I am helping a friend that for the past week has been getting run time error message.  I tried to do a system restore but it did not help.

 

I've read that you can put your computer in msconfig mode and turn off half of the processes and check to see it the effort message goes away.  It didn't.  Then I tried the other half with still no luck.

 

Is there anything else I might do to help correct the problem. 

 

I am wondering if an in place system repair would help to correct the problem.

 

I would sure appreciate any and all suggestions.  Thanks in Advance.

 



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#2 hamluis

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Posted 10 October 2016 - 06:40 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#3 dc3

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Posted 10 October 2016 - 10:36 AM

Please post the exact error message.

 

The process you are describing is a Clean Boot.  Did you do what is suggested in the instructions below?

 

How to perform a Clean Boot.

Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.

Click or tap on the Windows keywindowskey_zps092d5c75.png and the R key to open Run, then type msconfig in the search box.  This will open System Configuration.

If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation.

(1)  Click/tap on the General tab.   

(2)  Click/tap on the Selective startup option.

(3)  Remove the check mark in the Load startup items  check box.

msconfig_zpsuoxvomjq.png

4.  Click on the Services tab.

5.  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running.

6.  Click Disable all, this will remove all of the check marks in the Services list.

clean%20boot%203_zpsyvcjopso.png

7.  Click on Hide all Microsoft services.  Click on Apply then OK  

clean%20boot%202_zpsekds879g.png

Click on Restart in the window that opens.

When the computer is restarted it will boot normally.

 

If the problem does not resume you have a third party application causing this.
 


Edited by dc3, 10 October 2016 - 10:38 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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