My daughter bought an HP 15 (Red Flyer) laptop from Walmart in August, 2015. The computer got a virus and was taken to a computer repair shop. They upgraded it from Windows 8.1 to Windows 10. She made a system image of that, but she has had problems ever since. It was repaired again a month ago, but we noticed the problems happening again. Folder and file Permissions seem to change overnight and her administrator permissions are very limited. I looked at it for her and noticed weird things happening. I could see the mouse moving when I wasn't touching it. The more I looked into things, the more I found wrong. This is what I've found: Her private laptop has been turned into a domain run machine, ipconfig /all showed a Microsoft virtual machine running, when I try and change any network settings, they take out my network (literally disconnect me from it...I have an AT&T router that has been reset too many times to count), subinacl fails due to access is denied, hidden partitions I can't unhide, start up is a mess (I have to start the machine twice before it actually boots), startup programs are hidden somewhere (not a clue where since search gives me limited access and information), programs like msconfig do not work or show the right info, numerous so hosts running that I can't stop (even with autoruns), and not one antivirus or malware program ever shows a problem. Microsoft commands like sfc /scannow and chkdsk always say there were no integrity problems, or nothing is wrong. I've spent more money on this machine repairing it than it cost, but the problems keep returning, which tells me either the problem is in the registry, router, or both. This is not the 1st computer that's been affected by this in this house, so I have a feeling it had to do with AT&T's router/firewall settings. I've contacted them time and time again and they keep telling me the only way it can happen is if someone else is in the house and does this to the computer, which is ridiculous. So here's the thing...I'm a single mom with 3 kids and I can't afford to buy another computer or continue throwing money away on repairs that don't work. My kids need a computer for school, so I'm hoping someone can help me. I'm writing this on my iphone, since the computer is once again resetting (which is another issue...it doesn't actually reset back to factory settings. I know this because when I boot it back up, it still belongs to a domain). Can someone please, PLEASE help me? When I think about how long someone has been watching me and my kids (I now have the camera covered with tape), it makes me feel physically ill!
Edited by hamluis, 09 October 2016 - 01:13 PM.
Moved from W10 Support to Am I Infected - Hamluis.