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BSOD problem


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#1 Minim

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Posted 09 October 2016 - 04:30 AM

Hi,

 

I've been having blue screens somewhat frequently over the past few months. They seem to happen around when I put my computer in sleep/hibernation mode.

 

Any help will be greatly appreciated!

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#2 usasma

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    Still visually handicapped (avatar is memory developed by my Dad


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Posted 11 October 2016 - 06:19 AM

You only have 60 MB of available Physical Memory (RAM).  This can cause system problems and even BSOD's
Please get more memory if the system is able to handle it.
While waiting to upgrade the memory, please:
- only use one program at a time
- go through your startup items and stop those that aren't essential from loading with Windows

From the systeminfo.txt report:

 

Total Physical Memory:     2,038 MB
Available Physical Memory: 60 MB
Virtual Memory: Max Size:  4,076 MB
Virtual Memory: Available: 2,208 MB
Virtual Memory: In Use:    1,868 MB

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

 

EDIT:  More to follow in next post.....
 


Edited by usasma, 11 October 2016 - 06:23 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 usasma

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Posted 11 October 2016 - 06:47 AM

The memory dumps refer to a fatal timeout on your USB hub.  So, the question ot ask is "What do you have connected to the USB ports on this system?"

I would also suggest visiting the Dell support website for your model and updating ALL of the drivers available there.

 

If the above steps don't stop the BSOD's, then I'd suggest running Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sat Oct  8 12:50:13.687 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\100916-69685-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: 7601.23539.x86fre.win7sp1_ldr.160902-0600
System Uptime:15 days 5:24:01.632
Probably caused by :usbhub.sys ( usbhub!UsbhTrapFatalTimeout_x9f+28 )
BugCheck FE, {8, 6, 6, 862369d8}
BugCheck Info: BUGCODE_USB_DRIVER (fe)
Arguments:
Arg1: 00000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 00000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 00000006, TimeoutCode: Timeout_PCE_Disable_Action - PortData->PortChangeListDone - Timeout trying to set Disable bit
Arg4: 862369d8, TimeoutContext - PortData
BUGCHECK_STR:  0xFE
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xFE_usbhub!UsbhTrapFatalTimeout_x9f+28
CPUID:        "Intel® Core™2 Duo CPU     T7100  @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: 1795
  BIOS Version                  A17
  BIOS Release Date             01/04/2010
  Manufacturer                  Dell Inc.
  Product Name                  Latitude D630                   
  Baseboard Product             0KU184
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep 17 16:49:40.354 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091816-75956-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: 7601.23539.x86fre.win7sp1_ldr.160902-0600
System Uptime:1 days 22:41:13.259
Probably caused by :usbhub.sys ( usbhub!UsbhTrapFatalTimeout_x9f+28 )
BugCheck FE, {8, 6, 6, 861e39d8}
BugCheck Info: BUGCODE_USB_DRIVER (fe)
Arguments:
Arg1: 00000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 00000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 00000006, TimeoutCode: Timeout_PCE_Disable_Action - PortData->PortChangeListDone - Timeout trying to set Disable bit
Arg4: 861e39d8, TimeoutContext - PortData
BUGCHECK_STR:  0xFE
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xFE_usbhub!UsbhTrapFatalTimeout_x9f+28
CPUID:        "Intel® Core™2 Duo CPU     T7100  @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: 1795
  BIOS Version                  A17
  BIOS Release Date             01/04/2010
  Manufacturer                  Dell Inc.
  Product Name                  Latitude D630                   
  Baseboard Product             0KU184
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 15 12:24:37.899 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091516-59576-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: 7601.23539.x86fre.win7sp1_ldr.160902-0600
System Uptime:0 days 6:42:53.147
Probably caused by :usbhub.sys ( usbhub!UsbhTrapFatalTimeout_x9f+28 )
BugCheck FE, {8, 6, 6, 862159d8}
BugCheck Info: BUGCODE_USB_DRIVER (fe)
Arguments:
Arg1: 00000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 00000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 00000006, TimeoutCode: Timeout_PCE_Disable_Action - PortData->PortChangeListDone - Timeout trying to set Disable bit
Arg4: 862159d8, TimeoutContext - PortData
BUGCHECK_STR:  0xFE
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xFE_usbhub!UsbhTrapFatalTimeout_x9f+28
CPUID:        "Intel® Core™2 Duo CPU     T7100  @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: 1795
  BIOS Version                  A17
  BIOS Release Date             01/04/2010
  Manufacturer                  Dell Inc.
  Product Name                  Latitude D630                   
  Baseboard Product             0KU184
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug 26 18:49:12.219 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082716-55957-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: 7601.23418.x86fre.win7sp1_ldr.160408-2045
System Uptime:0 days 19:45:15.703
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
Probably caused by :usbhub.sys ( usbhub+1ccc5 )
BugCheck FE, {8, 6, 6, 862a99d8}
BugCheck Info: BUGCODE_USB_DRIVER (fe)
Arguments:
Arg1: 00000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 00000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 00000006, TimeoutCode: Timeout_PCE_Disable_Action - PortData->PortChangeListDone - Timeout trying to set Disable bit
Arg4: 862a99d8, TimeoutContext - PortData
BUGCHECK_STR:  0xFE
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xFE_usbhub+1ccc5
CPUID:        "Intel® Core™2 Duo CPU     T7100  @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: 1795
  BIOS Version                  A17
  BIOS Release Date             01/04/2010
  Manufacturer                  Dell Inc.
  Product Name                  Latitude D630                   
  Baseboard Product             0KU184
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 13 06:50:15.417 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\081316-57018-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Built by: 7601.23418.x86fre.win7sp1_ldr.160408-2045
System Uptime:0 days 2:17:32.180
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
Probably caused by :usbhub.sys ( usbhub+1ccc5 )
BugCheck FE, {8, 6, 6, 861849d8}
BugCheck Info: BUGCODE_USB_DRIVER (fe)
Arguments:
Arg1: 00000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 00000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 00000006, TimeoutCode: Timeout_PCE_Disable_Action - PortData->PortChangeListDone - Timeout trying to set Disable bit
Arg4: 861849d8, TimeoutContext - PortData
BUGCHECK_STR:  0xFE
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xFE_usbhub+1ccc5
CPUID:        "Intel® Core™2 Duo CPU     T7100  @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: 1795
  BIOS Version                  A17
  BIOS Release Date             01/04/2010
  Manufacturer                  Dell Inc.
  Product Name                  Latitude D630                   
  Baseboard Product             0KU184
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Oct  8 12:50:13.687 2016 (UTC - 4:00)**************************
Apfiltr.sys                 Mon Jun 25 05:53:10 2007 (467F9086)
VSTCNXT3.SYS                Wed Oct 15 20:29:13 2008 (48F68AD9)
VSTAZL3.SYS                 Wed Oct 15 20:30:03 2008 (48F68B0B)
VSTDPV3.SYS                 Wed Oct 15 20:32:04 2008 (48F68B84)
intelppm.sys                Mon Jul 13 19:11:03 2009 (4A5BBF07)
intelide.sys                Mon Jul 13 19:11:19 2009 (4A5BBF17)
igdkmd32.sys                Wed Sep 23 15:18:09 2009 (4ABA7471)
amdxata.sys                 Fri Mar 19 12:19:01 2010 (4BA3A3F5)
bcmwl6.sys                  Wed Oct 26 22:44:41 2011 (4EA8C599)
HWiNFO32.SYS                Sun Nov 23 11:24:22 2014 (54720A36)
b57nd60x.sys                Thu Jul  2 22:18:30 2015 (5595F0F6)
oz776.sys                   Fri Aug  7 12:56:40 2015 (55C4E348)
avgidsshimx.sys             Fri Nov 20 02:05:11 2015 (564EC627)
mbae.sys                    Wed Jan 27 11:54:01 2016 (56A8F629)
avglogx.sys                 Tue Feb 16 09:19:54 2016 (56C3300A)
avgdiskx.sys                Fri May 13 01:43:16 2016 (57356974)
avgrkx86.sys                Wed Jun  1 07:16:32 2016 (574EC410)
avgldx86.sys                Wed Jun  1 07:29:31 2016 (574EC71B)
avgunivx.sys                Mon Jun 20 09:17:29 2016 (5767ECE9)
avgidshx.sys                Wed Jul 27 09:28:35 2016 (5798B703)
avgtdix.sys                 Wed Jul 27 09:28:44 2016 (5798B70C)
avgmfx86.sys                Tue Aug  2 05:41:26 2016 (57A06AC6)
avgidsdriverx.sys           Tue Aug 23 10:25:41 2016 (57BC5CE5)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 15 12:24:37.899 2016 (UTC - 4:00)**************************
avgidshx.sys                Wed Jun  1 07:28:12 2016 (574EC6CC)
avgtdix.sys                 Tue Jul 12 10:12:14 2016 (5784FABE)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug 26 18:49:12.219 2016 (UTC - 4:00)**************************
avgidsdriverx.sys           Thu Jun 30 08:46:41 2016 (577514B1)
avgmfx86.sys                Tue Jul 19 06:28:09 2016 (578E00B9)


http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
http://www.carrona.org/drivers/driver.php?id=VSTCNXT3.SYS
http://www.carrona.org/drivers/driver.php?id=VSTAZL3.SYS
http://www.carrona.org/drivers/driver.php?id=VSTDPV3.SYS
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=intelide.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd32.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl6.sys
HWiNFO32.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=b57nd60x.sys
http://www.carrona.org/drivers/driver.php?id=oz776.sys
http://www.carrona.org/drivers/driver.php?id=avgidsshimx.sys
http://www.carrona.org/drivers/driver.php?id=mbae.sys
http://www.carrona.org/drivers/driver.php?id=avglogx.sys
http://www.carrona.org/drivers/driver.php?id=avgdiskx.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx86.sys
http://www.carrona.org/drivers/driver.php?id=avgldx86.sys
avgunivx.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=avgidshx.sys
http://www.carrona.org/drivers/driver.php?id=avgtdix.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx86.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdriverx.sys
http://www.carrona.org/drivers/driver.php?id=avgidshx.sys
http://www.carrona.org/drivers/driver.php?id=avgtdix.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdriverx.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx86.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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