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Problems after windows 10 update


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#1 julesp

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Posted 08 October 2016 - 01:48 PM

Hi all.

 

Wondering if anyone can help me please?

 

I have recently updated to the latest version to windows 10, and i am having problems, such as:
​Apps will not open (i cannot open anything apart form file exporer),

Edge wll not open  - But chrome seems to open but not properly run (I just get a white screen)

If i press Ctrl Alt Delete to get to task manager etc, i just get a black screen where i can see my mouse, but nothing else, (This is extitable by pressing escape)

I cant open the start bar,

and when my pc locks after 10 mins, i cannot get back in, i just get displayed a black screen where only my mouse is visible.

My pc also takes ages to boot up, much longer than previously without these problems.

 

I have performed virus scans with both Eset and Malwarebytes, and neither have come back with any threats, If they have, they have been cleaned.

 

Any ideas anybody please?

 

Any help is greatly appreciated as all of my exam coursework pieces are store on this computer.

 

Thanks

 



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#2 kaljukass

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Posted 08 October 2016 - 02:08 PM

The only reasonable action is new, clean installation. This is the safest and quickest. No other possibility does not exist.

Media Creation Tool

https://www.microsoft.com/en-us/software-download/windows10

or download ISO files

https://www.microsoft.com/en-us/software-download/windows10ISO/


Edited by kaljukass, 08 October 2016 - 02:29 PM.


#3 usasma

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Posted 09 October 2016 - 05:07 AM

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order):

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

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