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BSOD Occurs Only When Running Blizzard Games


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#1 stevenreihan

stevenreihan

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Posted 06 October 2016 - 11:14 AM

I started getting BSOD's related to NT Kernel on my desktop only after I downloaded Overwatch, but noticed its been crashing on other BIizzard games and really nothing else. I have attached the Perfmon and Sysnative reports. I just got this computer as a hand-me-down so I'm not very familiar with update status and overall computer health.

 

My computer's specs:
-Windows 7, 64 bit

-Intel® Core™ i7 CPU

-8 gigs RAM

-Hardware is about 6 years old, I believe.

 

-Graphics Card: AMD Radeon HD 5800 Series
-Motherboard: EVGA X58 SLI FTW3

-System Manufacturer/Model: OEM (unsure where I can find anything more specific)

 

 

 

Attached Files



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#2 usasma

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    Still visually handicapped (avatar is memory developed by my Dad


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Posted 08 October 2016 - 11:12 AM

IOBit Live Update has problems..

Please uninstall it.

If needed, download a fresh copy of the latest, OS compatible version and install that.

 

Only 204 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

C: drive only has about 9% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

Lot's of errors with ShockwaveFlash while playing a game (AwesomiumProcess.exe).

I would suggest uninstalling/reinstalling a fresh copy of the latest ShockwaveFlash and uninstalling/reinstalling a fresh copy of the game.

 

The memory dumps blame AtihdW76.sys - a driver for your ATI Function Driver for HD Audio Service

I'd suggest uninstalling your ATI/AMD software, then downloading and installing a fresh copy of the latest version.

This is most likely associated with the audio portion of your video drivers.

 

The presence of the SPPD.sys driver is suggestive of malware.

 

Could you be infected?  It's possible that malware has corrupted your current protection, so please try a couple of these, independent scans (from this link: https://www.us-cert.gov/ncas/alerts/TA15-286A ).  This is in case your current protection is compromised by malware and giving false results:

           F-Secure
           https://www.f-secure.com/en/web/home_global/online-scanner (link is external)

           McAfee
           http://www.mcafee.com/uk/downloads/free-tools/stinger.aspx (link is external)

           Microsoft
           http://www.microsoft.com/security/scanner/en-us/default.aspx (link is external)

           Sophos
           https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx (link is external)

           Trend Micro
           http://housecall.trendmicro.com/ (link is external)

    The above are examples only and do not constitute an exhaustive list. The U.S. Government does not endorse or support any particular product or vendor.
If you do find infections, I'd suggest posting over in the Am I Infected forum to ensure that all the bad stuff has been removed:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 

Beyond that, if the BSOD's continue after the above steps, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Wed Sep 28 00:40:02.588 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092716-35677-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
System Uptime:1 days 9:40:13.477
*** WARNING: Unable to verify timestamp for AtihdW76.sys
*** ERROR: Module load completed but symbols could not be loaded for AtihdW76.sys
Probably caused by :AtihdW76.sys ( AtihdW76+6850 )
BugCheck 50, {fffffa800c97b000, 0, fffff88003e60850, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: fffffa800c97b000, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88003e60850, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: X64_0x50_AtihdW76+6850
CPUID:        "Intel® Core™ i7 CPU         950  @ 3.07GHz"
MaxSpeed:     3070
CurrentSpeed: 3051
  BIOS Version                  6.00 PG
  BIOS Release Date             08/25/2011
  Manufacturer                  OEM
  Baseboard Manufacturer         EVGA
  Product Name                  OEM
  Baseboard Product             X58 SLI FTW3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 26 14:58:47.810 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092616-26910-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
System Uptime:1 days 11:50:12.809
*** WARNING: Unable to verify timestamp for AtihdW76.sys
*** ERROR: Module load completed but symbols could not be loaded for AtihdW76.sys
Probably caused by :AtihdW76.sys ( AtihdW76+6850 )
BugCheck 50, {fffffa800bca2000, 0, fffff88005a9b850, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: fffffa800bca2000, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88005a9b850, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: X64_0x50_AtihdW76+6850
CPUID:        "Intel® Core™ i7 CPU         950  @ 3.07GHz"
MaxSpeed:     3070
CurrentSpeed: 3051
  BIOS Version                  6.00 PG
  BIOS Release Date             08/25/2011
  Manufacturer                  OEM
  Baseboard Manufacturer         EVGA
  Product Name                  OEM
  Baseboard Product             X58 SLI FTW3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 25 03:07:48.011 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092516-24102-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
System Uptime:0 days 8:22:09.862
*** WARNING: Unable to verify timestamp for AtihdW76.sys
*** ERROR: Module load completed but symbols could not be loaded for AtihdW76.sys
Probably caused by :AtihdW76.sys ( AtihdW76+6850 )
BugCheck 50, {fffffa800dd9b000, 0, fffff88004049850, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: fffffa800dd9b000, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88004049850, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: X64_0x50_AtihdW76+6850
CPUID:        "Intel® Core™ i7 CPU         950  @ 3.07GHz"
MaxSpeed:     3070
CurrentSpeed: 3051
  BIOS Version                  6.00 PG
  BIOS Release Date             08/25/2011
  Manufacturer                  OEM
  Baseboard Manufacturer         EVGA
  Product Name                  OEM
  Baseboard Product             X58 SLI FTW3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Sep 28 00:40:02.588 2016 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
P17.sys                     Fri Oct 16 02:44:53 2009 (4AD81665)
Rt64win7.sys                Sat Dec 19 04:11:30 2009 (4B2C98C2)
vHidDev.sys                 Mon Dec 21 08:49:58 2009 (4B2F7D06)
nusb3hub.sys                Thu Jan 21 22:22:18 2010 (4B5919EA)
nusb3xhc.sys                Thu Jan 21 22:22:21 2010 (4B5919ED)
mvxxmm.sys                  Wed Mar 17 03:52:37 2010 (4BA08A45)
mv91xx.sys                  Wed Mar 17 03:53:06 2010 (4BA08A62)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
RTKVHD64.sys                Fri Apr 30 05:05:58 2010 (4BDA9D76)
SASKUTIL64.SYS              Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS              Thu Jul 21 19:03:00 2011 (4E28B024)
AtihdW76.sys                Mon Jul  6 21:23:25 2015 (559B2A0D)
atikmpag.sys                Mon Aug  3 21:42:28 2015 (55C01884)
atikmdag.sys                Mon Aug  3 23:28:52 2015 (55C03174)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep  9 00:02:52.290 2016 (UTC - 4:00)**************************
xhunter1.sys                Tue Jun 28 22:39:15 2016 (577334D3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug  4 11:19:30.154 2014 (UTC - 4:00)**************************
Abyssus.sys                 Thu Oct 29 22:53:48 2009 (4AEA553C)
netr28ux.sys                Fri Feb 12 04:39:13 2010 (4B7521C1)
lvrs64.sys                  Wed Jan 18 01:40:36 2012 (4F166964)
lvuvc64.sys                 Wed Jan 18 01:41:08 2012 (4F166984)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
AtihdW76.sys                Tue Nov  6 16:41:51 2012 (5099841F)
atikmpag.sys                Wed Dec 19 14:32:55 2012 (50D21667)
atikmdag.sys                Wed Dec 19 15:38:55 2012 (50D225DF)
aswHwid.sys                 Thu Jun 26 07:31:26 2014 (53AC048E)
aswMonFlt.sys               Thu Jun 26 07:32:51 2014 (53AC04E3)
aswRdr2.sys                 Thu Jun 26 07:33:28 2014 (53AC0508)
aswKbd.sys                  Thu Jun 26 07:34:01 2014 (53AC0529)
aswSnx.sys                  Thu Jun 26 07:34:44 2014 (53AC0554)
aswRvrt.sys                 Thu Jun 26 07:35:39 2014 (53AC058B)
aswVmm.sys                  Thu Jun 26 07:35:49 2014 (53AC0595)
aswNdisFlt.sys              Thu Jun 26 07:36:26 2014 (53AC05BA)
aswStm.sys                  Thu Jun 26 07:47:09 2014 (53AC083D)
aswSP.sys                   Wed Jul  2 13:38:12 2014 (53B44384)
SPPD.sys                    Tue Jul 22 08:02:34 2014 (53CE52DA)


http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=P17.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=vHidDev.sys
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys
http://www.carrona.org/drivers/driver.php?id=mv91xx.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS
http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=xhunter1.sys
http://www.carrona.org/drivers/driver.php?id=Abyssus.sys
http://www.carrona.org/drivers/driver.php?id=netr28ux.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswNdisFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=SPPD.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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