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Help Diagnosing Windows Explorer Crash


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#1 nrm3000

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Posted 06 October 2016 - 01:41 AM

Hello, I've been looking for information on the crashes I've been experiencing, but Google has failed to help me thus far, so I'd like to try here.

 

A few weeks back my computer began experiencing crashes, and they have been becoming more and more frequent.  It crashes in a few different ways:

 

1: The screen locks up.  I can move the mouse, but mousing over anything, and clicking do nothing.  Control + Alt + Delete does nothing.  If I wait long enough, a message appears informing me that Windows Explorer has stopped working, and it is attempting to restart.  After a short while longer, I get the infamous blue screen and the computer restarts.  I have not been able to copy down the message as it reboots the computer on its own rather quickly.  At the bottom of the screen it says dumping physical memory to disc and count up to 100%.  When it restarts I get a message saying something to the effect of boot drive not found, select boot media and press any key to continue.  After power cycling my computer once or twice, it will reboot allowing me to boot normally or into safe mode.

 

2: Sometimes, before locking up, the application I'm running at the time will present an obscure error code, something to the effect of memory not found at location 0005x so on, makes me think some sort of RAM error, but I don't really know anything.  Googling the full error message was not helpful, and I can't seem to find the exact code in my history.  Clicking okay closes the application, and usually results in the screen locking up as in 1.  Sometimes I will get a message saying Windows will now restart instead.

 

3: I get a message saying Power Management has experienced an unexpected error and my computer will now restart.  I'm on a desktop, so I'm not sure what's going on there.  Usually results in the same insert boot media prompt as above.

 

While the crashes have been growing more frequent, my computer will still run normally for a few hours at a time, and I should be able to run any troubleshooting software recommended.

 

Crashes occur most frequently when browsing chrome or running a modern game, which also makes me wonder if it could be a RAM issue.  Does RAM just suddenly go bad like that though?  I've had no problems with it for years.

 

System Specs:

~4 years old

Windows 7 Professional Service Pack 1 x64-bit

Intel® Core i5-3570K CPU @ 3.40 GHz   3.80 GHz

8 GB RAM, brand was archer i think, I'll try to find exactly what it was.

C: Drive is a 120 GB Kingston SSD, this is the boot drive, it has 23 GB free

B: Drive is a 1 Terabyte HDD with 28 GB free

No CD/DVD drive

nVidia GTX 960

I can find motherboard and power supply info if anyone thinks it would help.

 

Any help that anyone can provide would be wonderful, this is my only PC and I can't really afford to buy a new one right now, thanks in advance.


Edited by nrm3000, 06 October 2016 - 01:43 AM.


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#2 usasma

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Posted 08 October 2016 - 07:08 AM

In general, most memory errors are actually from virtual memory and are not related to RAM

You'll find that most BSOD's refer to memory - as that's the condition that's most likely to cause the system to panic and throw a BSOD.

About 90% of BSOD's are due to 3rd party driver problers, while less than 10% are due to hardware errors (to include memory)

Finally, less the 1% are due to Windows driver problems (on a fully updated system).

Still, we can't rule it out at this stage - so I suggest these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the MemTest and see what it has to say.  Also run the Prime95, as it tests memory differently from MemTest

 

 

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities.  
.ZIP is the type file that can be uploaded to the forums.

 


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