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Seagate xHD won't Eject


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#1 Blnd_E

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Posted 04 October 2016 - 09:05 PM

Dell Inspiron ONE

Windows 7

Seagate Backup Plus Desktop Drive 3TB

sn:NA5KGTOJ

 

Issue with Seagate external hard drive ejection.

I receive pop-up notification that says, "Problem Ejecting USB Mass Storage Device: This device is currently in use. Close any programs or windows that might be using the device, and then try again."

 

I try over and over again without any programs on & it won't respond.

Have not unplugged.

 

Just noticed while trying to find out if I'm infected with a virus or some dirty something or other. Was told to start topic here. Hope someone can help.


Edited by Blnd_E, 04 October 2016 - 09:08 PM.


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#2 JohnC_21

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Posted 04 October 2016 - 09:43 PM

See this thread for a possible solution especially the post by jcgriff2 on using process monitor.



#3 Blnd_E

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Posted 05 October 2016 - 11:51 AM

JohnC_21:

  • I downloaded ProcMon
  • I'm not quite sure what I'm looking for (xHD letter?)
  • Nothing listed in ProcMon "Path" that is drive E:
  • Did a search with binoculars (FIND) for "E:" -Nothing
  • Did  a search for "Seagate" & it populates programs such as "Users/desktop/Dashboard" but all under C: drive

Any suggestions?



#4 cmptrgy

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Posted 05 October 2016 - 11:55 AM

What happens when you shut down the computer and let it close out whatever is still in use?



#5 JohnC_21

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Posted 05 October 2016 - 12:07 PM

You should see the drive letter. You have headings of path and image path, correct?  Does the drive come with any software that auto loads when attached? Some WD drives create a virtual CD drive when attached but I never heard of a Seagate doing this.  Before ejecting disable your antivirus and see if it ejects.



#6 Blnd_E

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Posted 05 October 2016 - 12:23 PM

What happens when you shut down the computer and let it close out whatever is still in use?

 

It shuts down with no issues but there is a quick flash of what would normally be a quick error issue or update issue but It goes by so quickly I can't tell what it is.



#7 Blnd_E

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Posted 05 October 2016 - 12:50 PM

You should see the drive letter. You have headings of path and image path, correct?  Does the drive come with any software that auto loads when attached? Some WD drives create a virtual CD drive when attached but I never heard of a Seagate doing this.  Before ejecting disable your antivirus and see if it ejects.

 

  • I do have the heading "Path"
  • Yes, the drive uploaded a Seagate "Dashboard"
  • Currently no AV, uninstalled Bitdefender the other day.

 

Here are the snap shots of ProcMon in succession. Searching first for Seagate & then E:

 

http://s60.photobucket.com/user/kimmes17/library/BC_xHD_100516



#8 JohnC_21

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Posted 05 October 2016 - 12:59 PM

Dashboard is Seagate's auto backup program. A backup may be trying to run when ejecting. There may be a schedule running. 

 

http://www.seagate.com/files/www-content/support-content/external-products/backup-plus/en-us/docs/seagate-dashboard-user-guide-us.pdf

 

See this seagate support page for possible solutions.

 

http://knowledge.seagate.com/articles/en_US/FAQ/205071en



#9 Blnd_E

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Posted 06 October 2016 - 07:58 AM

Dashboard is Seagate's auto backup program. A backup may be trying to run when ejecting. There may be a schedule running. 

 

http://www.seagate.com/files/www-content/support-content/external-products/backup-plus/en-us/docs/seagate-dashboard-user-guide-us.pdf

 

See this seagate support page for possible solutions.

 

http://knowledge.seagate.com/articles/en_US/FAQ/205071en

 

Thanks John.

 

I will double check settings again & consult Seagate & report back with what happens.


Edited by Blnd_E, 06 October 2016 - 08:06 AM.


#10 Blnd_E

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Posted 07 October 2016 - 03:27 PM

JohnC_21:

 

I ran ProcMon & was able to eject the xHD after. No need to follow Seagate Support page.

 

Thank you to both CMPTGY & JohnC_21 for your help. Hopefully the issue is resolved.


Edited by Blnd_E, 07 October 2016 - 03:28 PM.


#11 JohnC_21

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Posted 07 October 2016 - 03:47 PM

Thanks for the update. Were you able to determine what process was causing the problem or did it resolve itself.



#12 Blnd_E

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Posted 07 October 2016 - 03:54 PM

I am unaware of what process was causing the issue. I have an issue under "Am I Infected?" forum & ProMon was suggested. There was mention of a possible issue with the Hard Disk listed in reported log. Still addressing some of those issues. Next, I need to figure out how to make sure my xHD isn't infected. Or, at least how to make sure it is clean & won't reload problems.



#13 hamluis

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Posted 08 October 2016 - 04:58 PM

Please pursue your issues in topic at http://www.bleepingcomputer.com/forums/t/628137/malware-online-scans-fail/page-2 .

 

To prevent confusion and possibly conflicting suggestions/advice...this topic is now closed.

 

Louis






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