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After decryption of Enciphered, explorer.exe keep crashing for standard users.


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2 replies to this topic

#1 kkonline

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Posted 04 October 2016 - 03:49 PM

Hi any pro,

 

Using Win2008.

 

After decryption of Enciphered, explorer.exe crashes whenever user login.

 

Main admin login is working smoothly.

 

Only other users are facing this issue.

 

FRST report as attached. Latest.

Attached Files


Edited by kkonline, 04 October 2016 - 03:50 PM.


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#2 nasdaq

nasdaq

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Posted 05 October 2016 - 10:24 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start


CreateRestorePoint:
EmptyTemp:
CloseProcesses:
cmd: netsh winsock reset catalog

HKLM-x32\...\Run: [] => [X]
HKLM Group Policy restriction on software: C:\Program Files\Internet Explorer\iexplore.exe <====== ATTENTION
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot% <====== ATTENTION
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir% <====== ATTENTION
GroupPolicy: Restriction <======= ATTENTION
GroupPolicy\User: Restriction <======= ATTENTION
GroupPolicyScripts: Restriction <======= ATTENTION
GroupPolicyScripts\User: Restriction <======= ATTENTION
Winsock: Catalog5 03 %SystemRoot%\system32\pnrpnsp.dll No File
Winsock: Catalog5 04 %SystemRoot%\system32\pnrpnsp.dll No File
Winsock: Catalog5 07 %SystemRoot%\system32\wshbth.dll No File
Winsock: Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL No File
Winsock: Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL No File
Winsock: Catalog5-x64 03 %SystemRoot%\system32\pnrpnsp.dll No File
Winsock: Catalog5-x64 04 %SystemRoot%\system32\pnrpnsp.dll No File
Winsock: Catalog5-x64 07 %SystemRoot%\system32\wshbth.dll No File
Winsock: Catalog5-x64 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL No File
Winsock: Catalog5-x64 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL No File
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\.DEFAULT\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\S-1-5-21-1331946496-1048948516-1835904259-500\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
Toolbar: HKU\S-1-5-21-1331946496-1048948516-1835904259-500 -> No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -  No File
CHR Extension: (Chrome Web Store Payments) - C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-04-05]
S2 HitmanPro37CrusaderBoot; "C:\Users\Administrator\Downloads\HitmanPro_x64.exe" /crusader:boot [X]
S3 HomeGroupListener; %SystemRoot%\system32\ListSvc.dll [X]
S3 HomeGroupProvider; %SystemRoot%\system32\provsvc.dll [X]
S2 wscsvc; %SYSTEMROOT%\system32\wscsvc.dll [X]
S1 epp; \??\C:\PROGRAM FILES\EMSISOFT ANTI-MALWARE\epp.sys [X]
S3 VMSMP; system32\DRIVERS\vmswitch.sys [X]
Task: {2006010B-5B48-4C7C-90DA-2789F382142C} - System32\Tasks\AutoKMS => C:\WINDOWS\AutoKMS\AutoKMS.exe [2013-08-28] ()
Task: {33375A0F-A246-46C7-8BB4-DDE5408A730C} - \Update\window_custom -> No File <==== ATTENTION
Task: C:\windows\Tasks\AutoKMS.job => C:\WINDOWS\AutoKMS\AutoKMS.exe
C:\WINDOWS\AutoKMS

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Your version(s) of Adobe Flash are out-or-date and vulnerable.
Go to Start > Control Panel > Programs and Features and uninstall the following programs:
Adobe Flash Player 14 Plugin

Go to this page with Firefox to download the current version for your browser:
https://get.adobe.com/flashplayer/

Note:
Flash Player is pre-installed in Google Chrome and updates automatically!
Flash Player is pre-installed in IE/Hedge and updates automatically!
===

Get the latest version of the Adobe Reader.
http://get.adobe.com/reader/
Before your download I suggest you unckeck the box on the top right "Yes, install McAfee Security Scan Plus - optional" this is not required if you are not a McAfee subscriber. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old version of the Reader Via the Control Panel > Programs > Programs and Features.
Adobe Reader XI (11.0.03) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.03 - Adobe Systems Incorporated)
===

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

You can manually check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

If still present after the update you can remove the old version(s) of Java via the Control Panel > Programs and Features.
Java 8 Update 40 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)

===

Please post the Fixlog.txt file and let me know what problem persists.

#3 nasdaq

nasdaq

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Posted 11 October 2016 - 09:38 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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