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Apple com stopped working ?


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8 replies to this topic

#1 Masonw123

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Posted 04 October 2016 - 11:19 AM

i got this message it long but why is it crashing 

Process: com.apple.WebKit.WebContent [5368]
Path: /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Identifier: com.apple.WebKit.WebContent
Version: 11602 (11602.1.50.0.10)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [1850]
User ID: 501

Date/Time: 2016-09-30 20:11:52.503 -0300
OS Version: Mac OS X 10.11.6 (15G1004)
Report Version: 11
Anonymous UUID: 8A1CCF82-FE69-91AF-A347-FA88C80F63FC


Time Awake Since Boot: 44000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
Bundle controller class:
BrowserBundleController


Global Trace Buffer (reverse chronological seconds):
48.813555 AppleJPEG 0x00007fff9572311c [0x7faff28bba00] Decoding completed without errors
48.814321 AppleJPEG 0x00007fff957210fc [0x7faff28bba00] Options: 1x-1 [FFFFFFFF,FFFFFFFF] 00054060
48.814321 AppleJPEG 0x00007fff95720fae [0x7faff28bba00] Decoding: C0 0x02BC01D2 0x0000304A 0x22111100 0x00000000 101766
48.814321 AppleJPEG 0x00007fff9572311c [0x7faff28a7800] Decoding completed without errors
48.815891 AppleJPEG 0x00007fff957210fc [0x7faff28a7800] Options: 1x-1 [FFFFFFFF,FFFFFFFF] 00024060
48.815891 AppleJPEG 0x00007fff95720fae [0x7faff28a7800] Decoding: C0 0x02BC01F3 0x0000304A 0x22111100 0x00000000 27388
48.816232 AppleJPEG 0x00007fff9572311c [0x7faff28aba00] Decoding completed without errors
48.816429 AppleJPEG 0x00007fff957210fc [0x7faff28aba00] Options: 1x-1 [FFFFFFFF,FFFFFFFF] 00024060
48.816429 AppleJPEG 0x00007fff95720fae [0x7faff28aba00] Decoding: C0 0x00DD0032 0x001C354A 0x11111100 0x00000000 25163
48.818454 AppleJPEG 0x00007fff9572311c [0x7faff28cb400] Decoding completed without errors
48.819541 AppleJPEG 0x00007fff957210fc [0x7faff28cb400] Options: 1x-1 [FFFFFFFF,FFFFFFFF] 00054060
48.819541 AppleJPEG 0x00007fff95720fae [0x7faff28cb400] Decoding: C0 0x02BC01D2 0x0000304A 0x22111100 0x00000000 99814
49.286289 AppleJPEG 0x00007fff9572311c [0x7faff3088800] Decoding completed without errors
49.293645 AppleJPEG 0x00007fff957210fc [0x7faff3088800] Options: 1x-1 [FFFFFFFF,FFFFFFFF] 00024060
49.293645 AppleJPEG 0x00007fff95720fae [0x7faff3088800] Decoding: C0 0x06A8045B 0x0000354A 0x22111100 0x00000000 116140
52.117424 AppleJPEG 0x00007fff9572311c [0x7faff28bba00] Decoding completed without errors
52.121095 AppleJPEG 0x00007fff957210fc [0x7faff28bba00] Options: 1x-1 [FFFFFFFF,FFFFFFFF] 00054060
52.121095 AppleJPEG 0x00007fff95720fae [0x7faff28bba00] Decoding: C0 0x02BC01D2 0x0000304A 0x22111100 0x00000000 101766
52.121095 AppleJPEG 0x00007fff9572311c [0x7faff28a7800] Decoding completed without errors
52.122818 AppleJPEG 0x00007fff957210fc [0x7faff28a7800] Options: 1x-1 [FFFFFFFF,FFFFFFFF] 00024060
52.122818 AppleJPEG 0x00007fff95720fae [0x7faff28a7800] Decoding: C0 0x02BC01F3 0x0000304A 0x22111100 0x00000000 27388
52.123306 AppleJPEG 0x00007fff9572311c [0x7faff28aba00] Decoding completed without errors
52.123509 AppleJPEG 0x00007fff957210fc [0x7faff28aba00] Options: 1x-1 [FFFFFFFF,FFFFFFFF] 00024060
52.123509 AppleJPEG 0x00007fff95720fae [UNSUP] Decoding: 7FAFF28A 0x00C00000 0x00320000 0x354A00DD 0x1100001C 4369
52.138612 AppleJPEG 0x00007fff9572311c [0x7faff28cb400] Decoding completed without errors
52.140433 AppleJPEG 0x00007fff957210fc [0x7faff28cb400] Options: 1x-1 [FFFFFFFF,FFFFFFFF] 00054060
52.140433 AppleJPEG 0x00007fff95720fae [0x7faff28cb400] Decoding: C0 0x02BC01D2 0x0000304A 0x22111100 0x00000000 99814
52.957917 AppleJPEG 0x00007fff9572311c [0x7faff3088800] Decoding completed without errors
52.966120 AppleJPEG 0x00007fff957210fc [0x7faff3088800] Options: 1x-1 [FFFFFFFF,FFFFFFFF] 00024060

 



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#2 dante12

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Posted 23 October 2016 - 11:07 AM

That's not a regular crash log - download EtreCheck, start it and post the results here.



#3 Katya1

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Posted 23 October 2016 - 11:34 PM

Hi,

Here is my report. I can't print Word documents, it keeps saying filter failed. Safari crashes too when I try to print page and sometimes it keeps reloading itself. Very frustrated.

 

EtreCheck version: 3.0.6 (315)

Report generated 2016-10-23 20:02:30

Download EtreCheck from https://etrecheck.com

Runtime 3:16

Performance: Good

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Apps are crashing

 

Hardware Information:

    iMac (27-inch, Late 2009) 

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac11,1

    1 2.8 GHz Intel Core i7 CPU: 4-core

    4 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            2 GB DDR3 1067 MHz ok

        BANK 1/DIMM0

            2 GB DDR3 1067 MHz ok

        BANK 0/DIMM1

            Empty   

        BANK 1/DIMM1

            Empty   

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

 

Video Information:

    ATI Radeon HD 4850 - VRAM: 512 MB

        iMac 1920 x 1080

 

System Software:

    OS X Yosemite 10.10.5 (14F1912) - Time since boot: about 2 hours

 

Disk Information:

    ST31000528ASQ disk0 : (1 TB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB 

        Macintosh HD (disk0s2) /  [Startup]: 999.35 GB (541.65 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB 

 

    OPTIARC DVD RW AD-5680H disk1 : (322.4 MB) ()

        disk1s1 (disk1s1) <not mounted> : 281 MB 

        disk1s1s1 (disk1s1s1) <not mounted> : 18 KB 

        EPSON (disk1s1s2) /Volumes/EPSON : 614 KB (0 B free)

 

USB Information:

    Apple, Inc. Keyboard Hub 

        Apple, Inc Apple Keyboard 

    Apple Inc. BRCM2046 Hub 

        Apple Inc. Bluetooth USB Host Controller 

    Apple Internal Memory Card Reader 

    EPSON EPSON WF-3640 Series 

    Apple Computer, Inc. IR Receiver 

    Apple Inc. Built-in iSight 

 

Gatekeeper:

    Mac App Store and identified developers

 

Kernel Extensions:

        /Library/Application Support/Avast/components/fileshield/unsigned

    [loaded]    com.avast.AvastFileShield (3.0.0 - SDK 10.9 - 2016-09-23) [Support]

 

        /Library/Application Support/Avast/components/proxy/unsigned

    [loaded]    com.avast.PacketForwarder (2.1 - SDK 10.11 - 2016-09-23) [Support]

 

        /System/Library/Extensions

    [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.3 (26671) - SDK 10.4 - 2016-10-23) [Support]

 

        /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.3 (26671) - SDK 10.4 - 2014-01-04) [Support]

    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.3 (26671) - SDK 10.5 - 2014-01-04) [Support]

    [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.3 (26671) - SDK 10.4 - 2014-01-04) [Support]

 

System Launch Agents:

    [not loaded]    5 Apple tasks

    [loaded]    141 Apple tasks

    [running]    66 Apple tasks

 

System Launch Daemons:

    [running]    com.seagate.TBDecorator.plist (2014-01-04) [Support]

    [not loaded]    46 Apple tasks

    [loaded]    132 Apple tasks

    [running]    84 Apple tasks

 

Launch Agents:

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2010-12-06) [Support]

    [running]    com.avast.update-agent.plist (2016-10-12) [Support]

    [loaded]    com.avast.userinit.plist (2016-10-12) [Support]

    [loaded]    com.carbonite.launchd.carbonitealerts.plist (2016-01-11) [Support]

    [running]    com.carbonite.launchd.carbonitestatus.plist (2016-01-11) [Support]

    [running]    com.epson.Epson_Low_Ink_Reminder.launcher.plist (2015-01-19) [Support]

    [running]    com.epson.ecrp.launcher.plist (2016-08-07) [Support]

    [not loaded]    com.epson.esua.launcher.plist (2016-07-27) [Support]

    [running]    com.epson.eventmanager.agent.plist (2014-09-21) [Support]

    [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

    [loaded]    com.oracle.java.Java-Updater.plist (2015-12-01) [Support]

 

Launch Daemons:

    [loaded]    com.adobe.fpsaud.plist (2016-09-23) [Support]

    [loaded]    com.avast.init.plist (2016-10-12) [Support]

    [loaded]    com.avast.uninstall.plist (2016-10-12) [Support]

    [loaded]    com.avast.update.plist (2016-10-12) [Support]

    [running]    com.carbonite.launchd.carbonitedaemon.plist (2016-01-11) [Support]

    [loaded]    com.google.keystone.daemon.plist (2016-08-31) [Support]

    [loaded]    com.oracle.java.Helper-Tool.plist (2015-12-01) [Support]

 

User Launch Agents:

    [loaded]    com.adobe.AAM.Updater-1.0.plist (2010-12-07) [Support]

    [loaded]    com.adobe.ARM.[...].plist (2010-11-22) [Support]

    [loaded]    com.avast.home.userinit.plist (2016-10-12) [Support]

    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-07-12) [Support]

    [failed]    com.valvesoftware.steamclean.plist (2013-04-05) [Support]

 

User Login Items:

    SpeechSynthesisServer    Application  (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

    Skype    Application  (/Applications/Skype.app)

    EEventManager    Application Hidden (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)

    RealPlayer Downloader Agent    Application  (~/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)

    EEventManager    Application  (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)

 

Internet Plug-ins:

    o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

    LogMeInSafari64: 1.0.530 (2011-01-10) [Support]

    Default Browser: 600 - SDK 10.10 (2015-08-23)

    Flip4Mac WMV Plugin: 2.4.4.2 (2012-06-11) [Support]

    OfficeLiveBrowserPlugin: 12.3.6 (2013-03-13) [Support]

    RealPlayer Plugin: Unknown (2011-01-16) [Support]

    AdobePDFViewerNPAPI: 11.0.18 - SDK 10.6 (2016-10-13) [Support]

    FlashPlayer-10.6: 23.0.0.185 - SDK 10.9 (2016-10-11) [Support]

    LogMeIn: 1.0.530 (2011-01-10) [Support]

    PDF Browser Plugin: 2.4.4 - SDK 10.6 (2012-03-31) [Support]

    QuickTime Plugin: 7.7.3 (2016-09-22)

    Flash Player: 23.0.0.185 - SDK 10.9 (2016-10-11) [Support]

    googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

    LogMeInSafari32: 1.0.530 (2011-01-10) [Support]

    AdobePDFViewer: 11.0.18 - SDK 10.6 (2016-10-13) [Support]

    iPhotoPhotocast: 7.0 (2010-11-20)

    Silverlight: 5.1.41212.0 - SDK 10.6 (2016-04-09) [Support]

    JavaAppletPlugin: Java 8 Update 101 build 13 (2016-10-22) Check version

 

User internet Plug-ins:

    CitrixOnlineWebDeploymentPlugin: 1.0.105 (2016-07-12) [Support]

    WebEx64: 1.0 - SDK 10.6 (2013-04-27) [Support]

    PDF Browser Plugin: 2.4.2 - SDK 10.2 (2011-08-08) [Support]

 

3rd Party Preference Panes:

    Carbonite (2016-02-14) [Support]

    Flash Player (2016-09-23) [Support]

    Flip4Mac WMV (2012-05-15) [Support]

    Java (2016-07-25) [Support]

    MacFUSE (2008-12-19) [Support]

    Paragon NTFS for Mac ® OS X (2014-01-04) [Support]

 

 

Top Processes by CPU:

         3%    WindowServer

         1%    RealPlayer Downloader Agent

         0%    kernel_task

         0%    mdworker(12)

         0%    opendirectoryd

 

Top Processes by Memory:

    713 MB    com.apple.WebKit.WebContent(7)

    477 MB    kernel_task

    119 MB    com.avast.daemon

    119 MB    mdworker(12)

    111 MB    Safari

 

Virtual Memory Information:

    28 MB    Free RAM 

    3.96 GB    Used RAM (1.42 GB Cached)

    4 MB    Swap Used 

 

Diagnostics Information:

    Oct 23, 2016, 08:01:07 PM    ~/Library/Logs/DiagnosticReports/system_profiler_2016-10-23-200107_[redacted].crash

        /usr/sbin/system_profiler

    Oct 23, 2016, 07:54:22 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-23-195422_[redacted].crash

        /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

    Oct 23, 2016, 07:47:16 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-23-194716_[redacted].crash

    Oct 23, 2016, 07:43:55 PM    ~/Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-194355_[redacted].crash

        /usr/libexec/cups/filter/cgpdftoraster

    Oct 23, 2016, 07:43:52 PM    /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-194352_[redacted].crash

    Oct 23, 2016, 07:43:38 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-23-194338_[redacted].crash

        /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

    Oct 23, 2016, 06:50:34 PM    ~/Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-185034_[redacted].crash

    Oct 23, 2016, 06:50:30 PM    /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-185030_[redacted].crash

    Oct 23, 2016, 06:50:11 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-23-185011_[redacted].crash

    Oct 23, 2016, 06:32:18 PM    ~/Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-183218_[redacted].crash

    Oct 23, 2016, 06:32:02 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-23-183202_[redacted].crash

    Oct 23, 2016, 06:06:27 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-23-180627_[redacted].crash

    Oct 23, 2016, 06:05:25 PM    ~/Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-180525_[redacted].crash

    Oct 23, 2016, 06:05:22 PM    /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-180522_[redacted].crash

    Oct 23, 2016, 06:03:59 PM    ~/Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-180359_[redacted].crash

    Oct 23, 2016, 06:03:56 PM    /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-180356_[redacted].crash

    Oct 23, 2016, 05:59:38 PM    ~/Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-175938_[redacted].crash

    Oct 23, 2016, 05:59:35 PM    /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-175935_[redacted].crash

    Oct 23, 2016, 05:59:20 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-23-175920_[redacted].crash

    Oct 23, 2016, 05:45:52 PM    /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-174552_[redacted].crash

    Oct 23, 2016, 05:37:08 PM    ~/Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-173708_[redacted].crash

    Oct 23, 2016, 05:37:04 PM    /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-173704_[redacted].crash

    Oct 23, 2016, 05:27:21 PM    ~/Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-172721_[redacted].crash

    Oct 23, 2016, 05:27:18 PM    /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-172718_[redacted].crash

    Oct 23, 2016, 05:26:18 PM    ~/Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-172618_[redacted].crash

    Oct 23, 2016, 05:26:14 PM    /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-172614_[redacted].crash

    Oct 23, 2016, 05:25:58 PM    /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-172558_[redacted].crash

    Oct 23, 2016, 05:24:58 PM    ~/Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-172458_[redacted].crash

    Oct 23, 2016, 05:24:54 PM    /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-172454_[redacted].crash

    Oct 23, 2016, 05:24:34 PM    ~/Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-172434_[redacted].crash

    Oct 23, 2016, 05:24:30 PM    /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-172430_[redacted].crash

    Oct 23, 2016, 05:24:20 PM    ~/Library/Logs/DiagnosticReports/Ecrp_2016-10-23-172420_[redacted].crash

        /Applications/Epson Software/*/Epson Customer Research Participation.app/Contents/MacOS/Ecrp

    Oct 23, 2016, 05:24:06 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-23-172406_[redacted].crash

    Oct 23, 2016, 05:15:05 PM    ~/Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-171505_[redacted].crash

    Oct 23, 2016, 05:15:02 PM    /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-171502_[redacted].crash

    Oct 23, 2016, 05:14:13 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-23-171413_[redacted].crash

    Oct 23, 2016, 05:11:21 PM    Self test - passed

    Oct 23, 2016, 04:15:33 PM    ~/Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-161533_[redacted].crash

    Oct 23, 2016, 04:15:25 PM    /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-161525_[redacted].crash

    Oct 23, 2016, 04:13:58 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-23-161358_[redacted].crash

    Oct 23, 2016, 04:11:30 PM    /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-161130_[redacted].crash

    Oct 23, 2016, 03:51:50 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-23-155150_[redacted].crash

    Oct 23, 2016, 03:13:00 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-23-151300_[redacted].crash

    Oct 23, 2016, 03:10:03 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-23-151003_[redacted].crash

    Oct 23, 2016, 02:59:30 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-23-145930_[redacted].crash

    Oct 23, 2016, 02:59:22 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-23-145922_[redacted].crash

    Oct 23, 2016, 02:59:21 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-23-145921_[redacted].crash

    Oct 23, 2016, 02:40:43 PM    ~/Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-144043_[redacted].crash

    Oct 23, 2016, 02:40:39 PM    /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-144039_[redacted].crash

    Oct 23, 2016, 02:40:15 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-23-144015_[redacted].crash

    Oct 23, 2016, 02:29:55 PM    ~/Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-142955_[redacted].crash

    Oct 23, 2016, 02:29:52 PM    /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-142952_[redacted].crash

    Oct 23, 2016, 02:29:25 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-23-142925_[redacted].crash

    Oct 23, 2016, 02:20:08 PM    /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-142008_[redacted].crash

    Oct 23, 2016, 02:16:22 PM    /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-141622_[redacted].crash

    Oct 23, 2016, 02:11:54 PM    /Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-141154_[redacted].crash

    Oct 23, 2016, 02:11:15 PM    ~/Library/Logs/DiagnosticReports/cgpdftoraster_2016-10-23-141115_[redacted].crash

    Oct 22, 2016, 04:18:30 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-22-161830_[redacted].crash

    Oct 22, 2016, 03:59:51 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-22-155951_[redacted].crash

    Oct 22, 2016, 03:47:40 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-22-154740_[redacted].crash

    Oct 22, 2016, 03:47:27 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-22-154727_[redacted].crash

    Oct 22, 2016, 12:54:09 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-22-125409_[redacted].crash



#4 dante12

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Posted 24 October 2016 - 01:50 AM

Most crashes come from your printer drivers. If you didn't have the uninstaller or the installer package try this link to remove it

Usually Apple have this printer drivers for your Mac, you don't need third party driver.

 

You don't need an Antivirus on your Mac. The Mac has inbuilt security for most malware. Most problems comes from such security suites. If you want to uninstall please follow this LINK

 

If you're done with that, post a new EtreCheck log.

 

How is your printer connected to your Mac, Network or USB?



#5 Masonw123

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Posted 24 October 2016 - 06:12 AM

thank you 

it all good now



#6 dante12

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Posted 24 October 2016 - 07:35 AM

Please post the EtreCheck log I'm sure there are still some entries need to remove. 



#7 Masonw123

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Posted 24 October 2016 - 01:48 PM

EtreCheck version: 3.0.6 (315)

Report generated 2016-10-24 15:47:37

Download EtreCheck from https://etrecheck.com

Runtime 3:05

Performance: Good

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: No problem - just checking

 

Hardware Information:

    iMac (Retina 4K, 21.5-inch, Late 2015) 

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac16,2

    1 3.1 GHz Intel Core i5 CPU: 4-core

    16 GB RAM Not upgradeable

        BANK 0/DIMM0

            8 GB DDR3 1867 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1867 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n/ac

 

Video Information:

    Intel Iris Pro Graphics 6200

        iMac 4096 x 2304

 

System Software:

    macOS Sierra  10.12 (16A323) - Time since boot: about 7 hours

 

Disk Information:

    APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB 

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB 

        Macintosh HD (disk1) /  [Startup]: 998.98 GB (953.55 GB free)

            Core Storage: disk0s2 999.35 GB Online

 

USB Information:

    VIA Labs, Inc.          USB3.0 Hub              

    Broadcom Corp. Bluetooth USB Host Controller 

    Apple Inc. FaceTime HD Camera (Built-in) 

    HLDS Inc SuperMulti RW    

    Apple, Inc. Keyboard Hub 

        Apple Inc. Apple Keyboard 

    VIA Labs, Inc.          USB2.0 Hub              

 

Thunderbolt Information:

    Apple Inc. thunderbolt_bus

 

Gatekeeper:

    Mac App Store and identified developers

 

Kernel Extensions:

        /Applications/ESET Cyber Security Pro.app

    [loaded]    com.eset.kext.esets-kac (6.3.70 - SDK 10.6 - 2016-09-25) [Support]

    [not loaded]    com.eset.kext.esets-mac (6.3.70 - SDK 10.6 - 2016-09-25) [Support]

    [loaded]    com.eset.kext.esets-pfw (6.3.70 - SDK 10.6 - 2016-09-25) [Support]

 

        /Applications/Smart Switch/SmartSwitch.app

    [not loaded]    com.devguru.driver.SamsungACMControl (1.4.42 - SDK 10.6 - 2016-08-15) [Support]

    [not loaded]    com.devguru.driver.SamsungACMData (1.4.42 - SDK 10.6 - 2016-08-15) [Support]

    [not loaded]    com.devguru.driver.SamsungComposite (1.4.42 - SDK 10.6 - 2016-08-15) [Support]

    [not loaded]    com.devguru.driver.SamsungMTP (1.4.42 - SDK 10.5 - 2016-08-15) [Support]

    [not loaded]    com.devguru.driver.SamsungSerial (1.4.42 - SDK 10.6 - 2016-08-15) [Support]

 

System Launch Agents:

    [not loaded]    7 Apple tasks

    [loaded]    167 Apple tasks

    [running]    97 Apple tasks

 

System Launch Daemons:

    [not loaded]    41 Apple tasks

    [loaded]    160 Apple tasks

    [running]    102 Apple tasks

 

Launch Agents:

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (2016-10-11) [Support]

    [loaded]    com.oracle.java.Java-Updater.plist (2016-06-20) [Support]

 

Launch Daemons:

    [loaded]    com.adobe.ARMDC.Communicator.plist (2016-10-11) [Support]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-10-11) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-09-23) [Support]

    [running]    com.eset.esets_daemon.plist (2016-09-09) [Support]

    [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]

    [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-01-09) [Support]

    [loaded]    com.oracle.java.Helper-Tool.plist (2016-06-20) [Support]

 

User Launch Agents:

    [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

    [loaded]    com.nchsoftware.moneyline.schedule.LikeSurvey.plist (2016-03-30) [Support]

    [loaded]    com.wondershare.mobilegodaemon.plist (2016-06-18) [Support]

 

User Login Items:

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    fuspredownloader    Application Hidden (~/Library/Application Support/.FUS/fuspredownloader.app)

    ESET Cyber Security Pro    Application  (/Applications/ESET Cyber Security Pro.app)

 

Internet Plug-ins:

    AdobePDFViewerNPAPI: 15.020.20039 - SDK 10.11 (2016-10-11) [Support]

    FlashPlayer-10.6: 23.0.0.185 - SDK 10.9 (2016-10-11) [Support]

    QuickTime Plugin: 7.7.3 (2016-09-13)

    AdobePDFViewer: 15.020.20039 - SDK 10.11 (2016-10-11) [Support]

    Flash Player: 23.0.0.185 - SDK 10.9 (2016-10-11) [Support]

    JavaAppletPlugin: Java 8 Update 101 build 13 (2016-09-12) Check version

 

3rd Party Preference Panes:

    Flash Player (2016-09-23) [Support]

    Java (2016-09-12) [Support]

 

Time Machine:

    Skip System Files: NO

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 998.98 GB Disk used: 45.43 GB

    Destinations:

        Seagate Backup Plus Drive [Local] 

        Total size: 999.86 GB 

        Total number of backups: 3 

        Oldest backup: 2016-02-08, 12:57 PM 

        Last backup: 2016-02-08, 2:35 PM 

        Size of backup disk: Adequate

            Backup size 999.86 GB > (Disk used 45.43 GB X 3)

 

Top Processes by CPU:

        38%    mdworker(18)

         8%    esets_daemon(2)

         6%    trustd(3)

         2%    thunderbird

         2%    WindowServer

 

Top Processes by Memory:

    1.39 GB    softwareupdated

    969 MB    kernel_task

    590 MB    mdworker(18)

    573 MB    com.apple.WebKit.WebContent(2)

    541 MB    thunderbird

 

Virtual Memory Information:

    5.36 GB    Free RAM 

    11.00 GB    Used RAM (3.42 GB Cached)

    0 B    Swap Used 

 

Diagnostics Information:

    Oct 24, 2016, 12:55:32 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-10-24-125532_[redacted].cpu_resource.diag [Details]

        /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

    Oct 24, 2016, 08:19:18 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-10-24-081918_[redacted].cpu_resource.diag [Details]

    Oct 24, 2016, 08:02:22 AM    Self test - passed

    Oct 23, 2016, 06:14:03 PM    /Library/Logs/DiagnosticReports/thunderbird_2016-10-23-181403_[redacted].hang

        /Applications/Thunderbird.app/Contents/MacOS/thunderbird

    Oct 23, 2016, 06:00:51 PM    /Library/Logs/DiagnosticReports/esets_proxy_2016-10-23-180051_[redacted].crash

        /Applications/ESET Cyber Security Pro.app/Contents/MacOS/esets_proxy

    Oct 23, 2016, 08:08:59 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-10-23-080859_[redacted].cpu_resource.diag [Details]

    Oct 22, 2016, 02:40:45 PM    /Library/Logs/DiagnosticReports/esets_proxy_2016-10-22-144045_[redacted].crash

    Oct 22, 2016, 02:29:10 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-10-22-142910_[redacted].cpu_resource.diag [Details]

    Oct 22, 2016, 11:31:53 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-10-22-113153_[redacted].cpu_resource.diag [Details]

    Oct 22, 2016, 09:35:35 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-10-22-093535_[redacted].cpu_resource.diag [Details]



#8 dante12

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Posted 24 October 2016 - 04:06 PM

@Masonw123

 

Thunderbird and Eset crashes, your Samsung Software eat much ram. If you don't need it, remove it. You need to reinstall your Adobe Products because some autostart features cannot load. I think you should also uninstall eset, You don't need Antivirus software, macOS have built in security see Gatekeeper and XProtect.



#9 JackOlson

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Posted 01 March 2017 - 01:35 PM

https://discussions.apple.com/thread/5336011?tstart=0






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