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BOOPME - Please help C0000135 The program can't start because %hs is missing


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#1 kelvinliowhc

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Posted 04 October 2016 - 08:19 AM

Hi Boopme

 

I have a Thinkpad X61 which now experienced the same issue with another member, you helped out on, back in 2012. I have downloaded the FRST.exe tool and have the results pasted below. Could you help? A lot of my work files are on the laptop.

 

Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 03-10-2016
Ran by SYSTEM on MININT-7CGQOV0 (04-10-2016 21:07:06)
Running from e:\
Platform: Windows 7 Ultimate Service Pack 1 (X86) Language: English (United States)
Internet Explorer Version 11
Boot Mode: Recovery
Default: ControlSet001
ATTENTION!:=====> If the system is bootable FRST must be run from normal or Safe mode to create a complete log.

Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Registry (Whitelisted) ====================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [Avira SystrayStartTrigger] => C:\Program Files\Avira\Launcher\Avira.SystrayStartTrigger.exe [66328 2016-07-24] (Avira Operations GmbH & Co. KG)
HKLM\...\Run: [avgnt] => C:\Program Files\Avira\Antivirus\avgnt.exe [831064 2016-07-18] (Avira Operations GmbH & Co. KG)
BootExecute: autocheck autochk * sdnclean.exe

==================== Services (Whitelisted) ====================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

S2 AntiVirMailService; C:\Program Files\Avira\Antivirus\avmailc7.exe [989696 2016-07-18] (Avira Operations GmbH & Co. KG)
S2 AntiVirSchedulerService; C:\Program Files\Avira\Antivirus\sched.exe [472112 2016-07-18] (Avira Operations GmbH & Co. KG)
S2 AntiVirService; C:\Program Files\Avira\Antivirus\avguard.exe [472112 2016-07-18] (Avira Operations GmbH & Co. KG)
S2 AntiVirWebService; C:\Program Files\Avira\Antivirus\avwebg7.exe [1453696 2016-07-18] (Avira Operations GmbH & Co. KG)
S2 Avira.ServiceHost; C:\Program Files\Avira\Launcher\Avira.ServiceHost.exe [319648 2016-07-25] (Avira Operations GmbH & Co. KG)
S2 AviraPhantomVPN; C:\Program Files\Avira\VPN\Avira.VpnService.exe [231256 2016-07-13] (Avira Operations GmbH & Co. KG)
S2 MsMpSvc; c:\Program Files\Microsoft Security Client\MsMpEng.exe [22216 2016-01-29] (Microsoft Corporation)
S3 NisSrv; c:\Program Files\Microsoft Security Client\NisSrv.exe [292816 2016-01-29] (Microsoft Corporation)
S3 WinDefend; C:\Program Files\Windows Defender\mpsvc.dll [680960 2013-05-26] (Microsoft Corporation)
S4 WsAppService; C:\Program Files\Wondershare\WAF\2.2.0.5\WsAppService.exe [411648 2016-03-31] (Wondershare)
S4 WsDrvInst; C:\Program Files\Wondershare\Dr.Fone for Android\DriverInstall.exe [115856 2016-04-21] (Wondershare)

===================== Drivers (Whitelisted) ======================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

S2 avgntflt; C:\Windows\System32\DRIVERS\avgntflt.sys [115600 2016-07-18] (Avira Operations GmbH & Co. KG)
S1 avipbb; C:\Windows\System32\DRIVERS\avipbb.sys [140272 2016-07-18] (Avira Operations GmbH & Co. KG)
S1 avkmgr; C:\Windows\System32\DRIVERS\avkmgr.sys [37896 2016-07-18] (Avira Operations GmbH & Co. KG)
S2 avnetflt; C:\Windows\System32\DRIVERS\avnetflt.sys [60088 2016-07-18] (Avira Operations GmbH & Co. KG)
S3 dg_ssudbus; C:\Windows\System32\DRIVERS\ssudbus.sys [108032 2016-04-24] (Samsung Electronics Co., Ltd.)
S3 hitmanpro37; C:\Windows\system32\drivers\hitmanpro37.sys [39280 2016-06-10] ()
S0 MpFilter; C:\Windows\System32\DRIVERS\MpFilter.sys [253704 2015-11-12] (Microsoft Corporation)
S0 oem-drv86; C:\Windows\System32\DRIVERS\oem-drv86.sys [28160 2016-10-04] (secr9tos)
S1 ssmdrv; C:\Windows\System32\DRIVERS\ssmdrv.sys [31848 2016-07-18] (Avira Operations GmbH & Co. KG)
S3 ssudmdm; C:\Windows\System32\DRIVERS\ssudmdm.sys [199936 2016-04-24] (Samsung Electronics Co., Ltd.)
S3 MBAMSwissArmy; \??\C:\Windows\system32\drivers\MBAMSwissArmy.sys [X]
S1 MpKsl0b6048a2; \??\c:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{4A3707D3-F906-40F4-89D0-8D13E30872BE}\MpKsl0b6048a2.sys [X]
S3 VGPU; System32\drivers\rdvgkmd.sys [X]
S1 ZAM; \??\C:\Windows\System32\drivers\zam32.sys [X]
S1 ZAM_Guard; \??\C:\Windows\System32\drivers\zamguard32.sys [X]

==================== NetSvcs (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)


==================== One Month Created files and folders ========

(If an entry is included in the fixlist, the file/folder will be moved.)

2016-10-04 21:06 - 2016-10-04 21:07 - 00000000 ____D C:\FRST
2016-09-04 15:42 - 2016-09-04 15:42 - 00000000 __SHD C:\found.000
2016-09-04 05:01 - 2016-09-04 05:01 - 00000017 _____ C:\Users\KLHC1964\AppData\Local\resmon.resmoncfg

==================== One Month Modified files and folders ========

(If an entry is included in the fixlist, the file/folder will be moved.)

2016-10-04 05:01 - 2013-09-01 23:31 - 00028160 _____ (secr9tos) C:\Windows\System32\Drivers\oem-drv86.sys
2016-09-04 15:36 - 2016-06-04 06:18 - 05859472 _____ C:\Windows\ntbtlog.txt
2016-09-04 05:23 - 2016-07-02 22:04 - 00000000 ____D C:\Users\KLHC1964\AppData\Local\ElevatedDiagnostics
2016-09-04 05:16 - 2016-06-10 18:08 - 00000000 ____D C:\Windows\Minidump
2016-09-04 05:16 - 2009-07-13 20:52 - 00000000 ____D C:\Windows\Downloaded Program Files

==================== Known DLLs (Whitelisted) =========================

C:\Windows\System32\MSVCRT.dll IS MISSING <==== ATTENTION

==================== Bamital & volsnap ======================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\explorer.exe
[2016-06-21 09:56] - [2016-04-08 21:44] - 2973184 ____A (Microsoft Corporation) 3DA48EA028AD771C5B71727F0C3984E9

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
C:\Windows\System32\dnsapi.dll => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

==================== Association (Whitelisted) =============


==================== Restore Points  =========================


==================== Memory info ===========================

Percentage of memory in use: 20%
Total physical RAM: 2022.29 MB
Available physical RAM: 1608.03 MB
Total Virtual: 2022.29 MB
Available Virtual: 1606.16 MB

==================== Drives ================================

Drive c: () (Fixed) (Total:111.69 GB) (Free:78.02 GB) NTFS
Drive e: () (Removable) (Total:7.51 GB) (Free:7.51 GB) FAT32
Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS
Drive y: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.06 GB) NTFS ==>[system with boot components (obtained from drive)]

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 111.8 GB) (Disk ID: FB839FF5)
Partition 1: (Active) - (Size=100 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=111.7 GB) - (Type=07 NTFS)

========================================================
Disk: 1 (Size: 7.5 GB) (Disk ID: 87186055)
Partition 1: (Not Active) - (Size=7.5 GB) - (Type=0B)


LastRegBack: 2016-08-05 20:31

==================== End of FRST.txt ============================



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#2 Oh My!

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Posted 05 October 2016 - 07:32 PM

Greetings kelvinliowhc and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far. Please allow me just a bit of time to review what you have posted.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#3 Oh My!

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Posted 05 October 2016 - 08:04 PM

Greetings,

Please start with this.

===================================================

Farbar's Recovery Scan Tool Search

--------------------
  • Boot to the System Recovery Options again and run FRST
  • Type the following in the Search Field
MSVCRT.dll
  • Click Search File(s) button
  • A Search.txt document will be saved to your USB device
  • Copy and paste the contents of that document your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • Search.txt

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#4 kelvinliowhc

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Posted 06 October 2016 - 08:23 AM

Hi and thanks Oh My! Really do appreciate your help...

 

Here is the results of the search you have requested.

 

Farbar Recovery Scan Tool (x86) Version: 03-10-2016
Ran by SYSTEM (06-10-2016 21:18:34)
Running from e:\
Boot Mode: Recovery

================== Search Files: "MSVCRT.dll" =============

C:\Windows\winsxs\x86_microsoft-windows-msvcrt_31bf3856ad364e35_6.1.7600.16385_none_d12b8c440039b31e\msvcrt.dll
[2009-07-13 15:12][2009-07-13 17:15] 0690688 ____A (Microsoft Corporation) E46D48A7FE961401F1CBF85531CDF05D

X:\Windows\winsxs\x86_microsoft-windows-msvcrt_31bf3856ad364e35_6.1.7601.17514_none_d35ca00bfd2836b8\msvcrt.dll
[2010-11-20 00:39][2009-07-13 17:15] 0690688 ____A (Microsoft Corporation) E46D48A7FE961401F1CBF85531CDF05D

X:\Windows\System32\msvcrt.dll
[2010-11-20 00:39][2009-07-13 17:15] 0690688 ____A (Microsoft Corporation) E46D48A7FE961401F1CBF85531CDF05D

====== End of Search ======



#5 Oh My!

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Posted 06 October 2016 - 09:23 AM

You are quite welcome.

Please do this.

===================================================

Farbar's Recovery Scan Tool - Run Fix

--------------------
  • From a clean computer press the windows key Windows_Logo_key.gif + r on your keyboard at the same time. Type in notepad and press Enter
  • Click Format then check Word Wrap
  • Please copy and paste the contents of the below code box into the open notepad and save it on the flashdrive as fixlist.txt
Replace: C:\Windows\winsxs\x86_microsoft-windows-msvcrt_31bf3856ad364e35_6.1.7600.16385_none_d12b8c440039b31e\msvcrt.dll C:\Windows\System32\MSVCRT.dll
  • Insert the USB device into your infected computer
  • Enter the System Recovery Options (press F8 during boot up), select Repair Your Computer, then select Command Prompt.
  • Run FRST as you did the first time and press the Fix button just once and wait, the program will automatically launch fixlist.txt.
  • The tool will create a Fixlog.txt document on your USB device. Copy and paste that information in your reply.
  • Please attempt to boot your computer into Normal Mode or, if not, Safe Mode
  • Run a FRST scan and post both logs in your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • Fixlog
  • FRST log
  • Addition log

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#6 Oh My!

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Posted 06 October 2016 - 09:41 AM

Just wanted to let you know I will be away from my computer for a few hours but will be posting back upon my return once you have posted.

Edited by Oh My!, 06 October 2016 - 03:56 PM.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#7 kelvinliowhc

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Posted 06 October 2016 - 06:34 PM

Hi Gary

 

I managed to create the fixit.text file and run it. When trying both safe mode and normal mode to boot up Win, it showed the "Failure to conduct Windows Upgrades, reverting and do not turn off the computer". After which it rebooted itself, but then encountered this message.

 

Windows Boot Manager

 

Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:

 

1.  Insert your Windows installation disc ad restart your computer.

2.  Choose your language settings, and click "Next"

3.  Click "Repair your computer"

 

If you do not have this disc, contact your system administratior or computer manufacturer for assistance

 

File: \Boot\BCD

 

Status: 0xc0000102

 

Info: The Boot Configuration Data for your PC is missing or contain errors.

 

The laptop kept on trying to reboot and encountered the above message.



#8 Oh My!

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Posted 06 October 2016 - 07:37 PM

Thanks for the detailed information. Please do this.

===================================================

Rebuilding Boot Configuration Data (BCD) in Windows 7/Vista

--------------------
  • Boot into the System Recovery Options
  • Select the Command Prompt
  • Type the following one at a time, pressing Enter after each one:

bcdedit /export c:\bcdbackup
attrib c:\boot\bcd -h -r -s
ren c:\boot\bcd bcd.old
bootrec /rebuildbcd

  • You will see something similar to this on the screen
Scanning all disks for Windows installations.

Please wait, since this may take a while...

Successfully scanned Windows installations.
Total identified Windows installations: 1
[1] D:\Windows
Add installation to boot list? Yes<Y>/No<N>/All<A>:
  • At the Add installation to boot list? question, type Y then press Enter
  • You should see The operation completed successfully
  • Boot your computer into Normal Mode
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • Results?

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#9 kelvinliowhc

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Posted 07 October 2016 - 05:13 AM

Hi Gary I can't boot into System Recovery menu. Stuck in this continuous loop of rebooting at back at the same error. I checked the BIOS Startup options and the primary hard disk is at first position - ATA HDD0: ST9120822AS-(PM). The rest are USB CD, ATA HDD1, USB FDD, ATAPI CDO, PCI LAN: IBA GE Slot 00C8 V1245, +USB HDD.

 

I went back to BIOS Setup and ran the scan for hard disk diagnostics. It gave the "0000 hard disk read verification failed." message after scanning was completed.


Edited by kelvinliowhc, 07 October 2016 - 06:28 AM.


#10 Oh My!

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Posted 07 October 2016 - 08:33 AM

That is not very encouraging.

I am assuming you have the Product Key number somewhere on the computer. If so, please follow the instructions in the below link to download a Windows 7 32 bit ISO file. Hold off on burning the file until we get the results of the hard drive test.

https://www.microsoft.com/en-us/software-download/windows7

===================================================

Seagate Seatools for DOS

----------
  • Please download SeaTools for DOS and save it to your desktop
  • Follow one of the two options for creating a bootable USB or CD/DVD, whichever you prefer.
  • Once the bootable device is created follow the Booting to and running SeaTools for DOS
=====

Instructions for creating a bootable USB device (you can use any size USB device)
  • Insert your USB drive into a clean computer. Caution: The next step will remove all information from your USB device
  • Press Start, My Computer, right click your USB drive, choose Format, then Quick format
  • Download UNetbootin and save it to your Desktop
  • Double click the UNetbootin icon, select Run, then I Agree
  • Press Run then OK
  • Select the Diskimage Option then click the Browse Button located on the right side of the textbox field
  • Browse to and select the SeaToolsDOS.ISO file you downloaded onto your desktop
  • Verify the correct drive letter is selected for your USB device then click OK
  • It will install a little bootable OS on your USB device
  • Once the files have been written to the device exit the UNetbootin interface
-----

Instructions for creating a bootable CD or DVD
  • Insert a blank CD or DVD into the CD tray
  • If you do not have ISO burning software on your computer download Active@ ISO Burner and save it on your desktop
  • Double click the icon and select Run
  • Click Next
  • Select I accept the agreement then click Next two times
  • Click Finish
  • Under Source: click the box with 3 dots to the right
  • Navigate to and double click the SeaTools.ISO you downloaded to your desktop
  • Confirm the Target line shows you CD/DVD burner
  • Click Burn
=====

Booting to and running SeaTools for DOS
  • Boot your computer using the USB, CD, DVD you just created. If necessary see here for instructions about how to boot to these devices
  • After the program loads click I Accept
  • Left click on your hard drive listed under Drive List
  • Click Basic Tests, then select Long Test
  • Allow the process to run, which may take up to 3 hours, and report the findings in your reply
  • If the results indicate your hard drive failed the test and you have a Seagate hard drive installed DO NOT follow up on the suggestion to allow the program to attempt to resolve the issue. Doing so may cause permanent loss of data
==================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • Seatools results
  • Were you able to download the Windows ISO file?

Edited by Oh My!, 07 October 2016 - 08:42 AM.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#11 kelvinliowhc

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Posted 07 October 2016 - 08:55 AM

Hi Gary thanks for your assistance and help. I don't have a product key for the OS as I bought the laptop online as part of a batch. I remember the product key has OEM in it. At this point I may just have to stop unless I buy the official software with the key and reinstall but the pain is in the data that will be erased.

#12 Oh My!

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Posted 07 October 2016 - 09:55 AM

This is a bit odd because on the one hand it looks like the Boot Configuration Data (BCD) is corrupt and there is a way to try to correct that. But this recent error points to a bad hard drive. Let's deal with the hard drive first and see if it is any good. If it is there may be some other things we can try to address the BCD issue.

If you desire to still try to overcome this run the Seatools steps and we will go from there. If you want to quit we can try to pull the data files from the drive as long as we can access it. I can provide steps for that.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#13 kelvinliowhc

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Posted 07 October 2016 - 11:04 AM

Hi

 

Ok let's try to do the Seatools test. May take a while as I have to borrow a PC from a friend. Thanks



#14 Oh My!

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Posted 07 October 2016 - 11:18 AM

Thanks, personally I really don't want to give up on this quite yet. Just an odd set of circumstances.

I am going to send you a Personal Message. Please be sure to read it.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#15 kelvinliowhc

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Posted 08 October 2016 - 12:30 AM

Hi found an installation disk and done the steps, and after that's done, the OS launch menu asked for language, country etc so that's ok. The next message was the Install now or repair computer options. I chose repair. Next message box asked me to select OS to repair but there's nothing to select. So when to next and landed at the System Recovery tool section with the multiple choice tools eg Startup repair, System Restore etc

 

Went to Command Prompt and changed the drive to C:. Then tried to type in as follows:

C:\>bcdedit /export c:\bcdbackup
 

Message came back as

The store export operation has failed.

The system cannot find the file specified.

 

Changed the drives to D: E: and F: also same message.

 

Went to select Startup Repair / View diagnostic and repair details and found one root cause ie "No OS files found on disk. Repair action" Partition table repair. Result: Failed. Error code = 0x490. Time taken = 904ms

 

So when to check what's in my hdd and found or rather not found the following:

 

Local disk C: 86.4MB of 99.9MB free

Local disk D: 111GB of 111GB free

Boot X: 31.1MB of 33.5MB free

 

So that means my HDD is kaput.....all files gone

 

In any case, Gary thanks for the time and advise in helping me out.


Edited by kelvinliowhc, 08 October 2016 - 06:40 AM.





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