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Black Screen After Windows Splash Screen


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#1 jlartch

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Posted 03 October 2016 - 07:10 PM

Hi,

 

I have a Lenovo ThinkPad running Windows 10.  Since yesterday, I've been having a problem that I haven't encountered since my laptop initially upgraded to Windows 10 (which I still swear to this day it did automatically without my permission).  Whenever I try to boot up my computer, I just get a black screen.  When I boot it up, I'm able to see the "Lenovo" window and also the Windows 10 splash screen.  After that, I hear the boot up tone, but then all I get is a black screen.  Every once in awhile, I'm able to see my cursor, but not always. 

 

Before the computer upgraded to windows 10, I was having issues with the screen not working, so I purchased a whole new screen.  After I installed it, I still had a black screen.  Therefore, I did some research and just by chance I ran across someone online that had this same problem and they unplugged a yellow "backup" battery under the touchpad and when they plugged it back it, they got their screen back.  I tried it and it worked too!  I had no issues with the computer until the windows 10 upgrade.  When the computer first upgraded to Windows 10, I didn't get an image, but if I put the computer to sleep and then work it up, I got an image again.  This no longer works.  I also tried unplugging the "backup" battery to see if that would fix it.  No luck.

 

I have a feeling it has something to do with the display driver (especially since I can see the splash screen image), but I don't know what to do from here.  Since I can't access my computer anymore, I don't know what to do to troubleshoot. 

 

Any help to get my image back would be greatly appreciated.

 

Josh



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#2 usasma

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Posted 04 October 2016 - 06:47 AM

Black screen errors are very complex and aren't easy to fix.

I have spent weeks trying to fix them, only to have to resort to wiping the system.

At work, we see if a System Restore point will fix it - if it's doesn't, we'll backup the data, wipe the system, and reinstall Windows.

 

Here's what I suggest for repair/recovery:

 

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order):

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (If you can't boot to Windows, I've included the offline DISM repair in the next quote box below this)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

 

Offline DISM repair:

 

DISM /Online should only be used when running from within Windows. Run this command instead:

Dism /Image:C:\ /Cleanup-Image /RestoreHealth

Did you also try doing SFC scan while booting off of Recovery Environment or Install Disk? In those cases, the commands are slightly different:
sfc.exe /scannow /offbootdir=c:\ /offwindir=c:\windows

 

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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