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internet won't start


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6 replies to this topic

#1 carokim

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Posted 03 October 2016 - 02:50 PM

Hello,
I was infected by something a few weeks ago, i ran a few antivirus (i had bitdefender) and antimalware programs. One of it was adwcleaner.
Now i have no access to the internet in normal mode, though in mode without failure it works. (Sory i'm french, i don't know how to say it in english).
Do you have any idea how i could fix that?
I would very much apreciate your help!
Please note that i live in france, there are a few hours between us, so our conversation will be a little interrupted probably.
Caroline

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#2 JohnC_21

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Posted 03 October 2016 - 03:06 PM

Please try the following. Open an elevated command prompt. Press the Windows key + X. Select cmd as admin.

 

Type the following commands.

netsh winsock reset
netsh int ip reset c:\resetlog.txt

Reboot. 



#3 Toits

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Posted 04 October 2016 - 12:50 AM

Hi!

...or try sfc/scannow command



#4 carokim

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Posted 04 October 2016 - 03:28 AM

Thank you for your help.
I tried both options and neither worked
1/When i tried what JohnC_21 suggested, the answer was:
The winsock catalog was correctly rebooted
Rebooting of Interface successfull.
Rebooting og Adress unicast successfull.
Rebooting of Access path successfull.
Failure of rebooting of . (There is a blank here)
Access denied.
2/when i did what Toits suggested, the answer was that no integrity violation was found
Anything else I might try?

#5 Toits

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Posted 04 October 2016 - 03:34 AM

Try  http://www.carrona.org/initdiag.html

 

 

        http://www.tweaking.com/


Edited by Toits, 04 October 2016 - 03:40 AM.


#6 xAnti_HerOx

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Posted 04 October 2016 - 09:26 AM

Please try the following. Open an elevated command prompt. Press the Windows key + X. Select cmd as admin.

 

Type the following commands.

netsh winsock reset
netsh int ip reset c:\resetlog.txt

Reboot. 

 

Note that the Winsock Reset Command MUST be done with Elevated Privileges. 

Means: You Must Choose to Run the CMD Prompt as Admin Before Launching the Commands. 

Try Resetting it again, but be sure to launch it as Administrator first. 

 

I apologize, but I wanted to clarify a few things. So just to verify , your internet works just fine when it is in "Safe Mode with Networking" but not in Normal Mode? 


4mKMIUp.jpg

 

"The human spirit must prevail over technology". -Albert Einstein 


#7 JohnC_21

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Posted 04 October 2016 - 09:44 AM

If you did use an elevated command prompt and you still have the error then download Windows Repair and only check the Network Repair box. Reboot. 

 

http://www.bleepingcomputer.com/download/windows-repair-all-in-one/






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