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Windows Update in Safe Mode with Networking?


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#1 Andisheh23

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Posted 03 October 2016 - 02:11 PM

Hi, I was speaking with usasma over on the BSOD Forums and was told to come on down here and ask for help in regards to Windows Update not functioning in Safe Mode w/ Networking. I am inquiring because usasma informed me that I only have around 190 updates when I should have something in the neighborhood of 350-400 or so.

 

I am not able to boot into regular Windows currently without a BSOD. I'm working with usasma on resolving that. He has been very helpful.

 

I did try (in Safe Mode) some of the steps he suggested before coming here which were these three:

 

Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

 

I did try all three options and I didn't get anywhere. Windows Update still wouldn't open. Does Windows Update even work in Safe Mode?

 

There was also a separate SFCFix tool which he asked me to run afterwards, but it didn't find any problems or errors to fix.

 

Is there anything I can do in getting Windows Update to work in Safe Mode?

 

I remember maybe a couple of years ago I played around with the registry so I wouldn't get automatic updates...I'm not exactly sure of what I did (if anything) but may that be why I can't access it?

 

 

Thanks for any and all help.


Edited by Andisheh23, 03 October 2016 - 02:11 PM.


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#2 hamluis

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Posted 03 October 2016 - 03:20 PM

I'm sure that Usasma did not mean that you should have 2 different topics...with two sets of advice on the same system...working at the same time.

 

Please...complete your topic in Crashes/BSODs...and we can worry/fret about Windows 7 Update issues...when that dust settles.

 

Louis


Edited by hamluis, 04 October 2016 - 04:50 AM.


#3 Andisheh23

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Posted 03 October 2016 - 05:15 PM

Ok, thank you. Will do.



#4 usasma

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Posted 04 October 2016 - 06:35 AM

My mistake, the BSOD topic is closed for now.

I suspect that the issue is due to missing Windows Updates and have asked Andisheh23  to post over here for Windows Update assistance. 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 hamluis

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Posted 04 October 2016 - 09:13 AM

Thanks, John :).

 

Andisheh23...let's start with some system data.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis


Edited by hamluis, 04 October 2016 - 11:32 AM.


#6 Andisheh23

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Posted 04 October 2016 - 10:03 AM

Hey, thank you. I just saw USASMA and your post now. I ran the MiniToolBox program. Here is the pasted content:

 

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Andisheh2 (administrator) on 04-10-2016 at 10:54:56
Running from "C:\Users\Andisheh2\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: P67A-UD3P-B3 Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Network
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/03/2016 11:42:45 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (10/03/2016 11:42:45 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (10/03/2016 11:40:18 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/03/2016 09:43:22 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (10/03/2016 09:43:22 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (10/03/2016 09:41:06 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/01/2016 04:30:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: BSODInspector-1.0.5.exe, version: 1.0.4.0, time stamp: 0x564782a1
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe0434352
Fault offset: 0x0000c41f
Faulting process id: 0xa7c
Faulting application start time: 0xBSODInspector-1.0.5.exe0
Faulting application path: BSODInspector-1.0.5.exe1
Faulting module path: BSODInspector-1.0.5.exe2
Report Id: BSODInspector-1.0.5.exe3
 
Error: (10/01/2016 04:30:56 PM) (Source: .NET Runtime) (User: )
Description: Application: BSODInspector-1.0.5.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.File.InternalCopy(System.String, System.String, Boolean, Boolean)
   at System.IO.File.Copy(System.String, System.String, Boolean)
   at BSODInspector.Program.Main()
 
Error: (10/01/2016 09:55:01 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (10/01/2016 09:55:01 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
System errors:
=============
Error: (10/03/2016 03:22:16 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068 = The dependency service or group failed to start.
 
Error: (10/03/2016 03:22:16 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068 = The dependency service or group failed to start.
 
Error: (10/03/2016 03:22:04 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068 = The dependency service or group failed to start.
 
Error: (10/03/2016 03:22:04 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068 = The dependency service or group failed to start.
 
Error: (10/03/2016 03:22:04 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068 = The dependency service or group failed to start.
 
Error: (10/03/2016 03:22:04 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068 = The dependency service or group failed to start.
 
Error: (10/03/2016 03:22:03 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: %%1068 = The dependency service or group failed to start.
 
 
Error: (10/03/2016 03:21:56 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068 = The dependency service or group failed to start.
 
 
Error: (10/03/2016 03:21:56 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068 = The dependency service or group failed to start.
 
Error: (10/03/2016 02:47:05 PM) (Source: DCOM) (User: )
Description: 1068BITS{4991D34B-80A1-4291-83B6-3328366B9097}
 
Microsoft Office Sessions:
=========================
Error: (10/03/2016 11:42:45 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (10/03/2016 11:42:45 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
Error: (10/03/2016 11:40:18 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/03/2016 09:43:22 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (10/03/2016 09:43:22 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
Error: (10/03/2016 09:41:06 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/01/2016 04:30:56 PM) (Source: Application Error)(User: )
Description: BSODInspector-1.0.5.exe1.0.4.0564782a1KERNELBASE.dll6.1.7601.1801550b83c8ae04343520000c41fa7c01d21c22b65343d5C:\Users\Andisheh2\Downloads\BSODInspector-1.0.5.exeC:\Windows\syswow64\KERNELBASE.dllf4219f15-8815-11e6-809f-1c6f65c370ec
 
Error: (10/01/2016 04:30:56 PM) (Source: .NET Runtime)(User: )
Description: Application: BSODInspector-1.0.5.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.File.InternalCopy(System.String, System.String, Boolean, Boolean)
   at System.IO.File.Copy(System.String, System.String, Boolean)
   at BSODInspector.Program.Main()
 
Error: (10/01/2016 09:55:01 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (10/01/2016 09:55:01 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
CodeIntegrity Errors:
===================================
  Date: 2015-12-06 05:18:42.327
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\winhttp.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-12-06 05:18:42.294
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\winhttp.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-12-06 05:18:42.173
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\winhttp.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-12-06 05:18:42.113
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\winhttp.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-12-06 05:18:42.053
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\winhttp.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-12-06 05:18:06.565
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\winhttp.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-12-06 05:18:06.532
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\winhttp.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-12-06 05:18:06.414
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\winhttp.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-12-06 05:18:06.380
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\winhttp.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-12-06 05:18:06.315
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\winhttp.dll because the set of per-page image hashes could not be found on the system.
 
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µTorrent (HKCU\...\uTorrent) (Version: 3.4.8.42576 - BitTorrent Inc.)
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
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Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.0.0.4080 - Adobe Systems Incorporated)
Adobe Flash Player 23 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 23.0.0.162 - Adobe Systems Incorporated)
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Adobe Flash Player 23 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 23.0.0.162 - Adobe Systems Incorporated)
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 372.54 - NVIDIA Corporation) Hidden
AnyDVD (HKLM-x32\...\AnyDVD) (Version: 7.3.5.0 - SlySoft)
Apple Application Support (32-bit) (HKLM-x32\...\{D4B07658-F443-4445-A261-E643996E139D}) (Version: 4.3.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{A6B0442B-E159-444B-B49D-6B9AC531EAE3}) (Version: 4.3.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2E4AF2A6-50EA-4260-9BA4-5E582D11879A}) (Version: 9.3.0.15 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
Applet (HKCU\...\Applet) (Version:  - Applet)
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Belarc Advisor 8.4 (HKLM-x32\...\Belarc Advisor) (Version: 8.4.0.0 - Belarc Inc.)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
calibre (HKLM-x32\...\{7050D165-886B-42BD-A39E-9B28C9728318}) (Version: 2.9.0 - Kovid Goyal)
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CCleaner (HKLM\...\CCleaner) (Version: 3.09 - Piriform)
CDisplayEx 1.9.7 (HKLM\...\CDisplayEx_is1) (Version:  - cdisplayex.com)
Combined Community Codec Pack 2011-11-11 (HKLM-x32\...\Combined Community Codec Pack_is1) (Version: 2011.11.11.0 - CCCP Project)
ConvertXtoDVD 4.1.10.348 (HKLM-x32\...\{DB6AB705-C9BD-40E3-8929-2EA57F36A4FF}_is1) (Version: 4.1.10.348 - )
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CopyTrans Suite Remove Only (HKCU\...\CopyTrans Suite) (Version: 4.008 - WindSolutions)
CouchPotato (HKLM-x32\...\CouchPotato_is1) (Version: 3 - Your Mom)
Counter-Strike: Global Offensive (HKLM\...\Steam App 730) (Version:  - Valve)
CPUID HWMonitor 1.18 (HKLM\...\CPUID HWMonitor_is1) (Version:  - )
CrystalDiskMark 3.0.1b (HKLM\...\CrystalDiskMark_is1) (Version: 3.0.1b - Crystal Dew World)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DivX Setup (HKLM\...\DivX Setup) (Version: 3.0.0.83 - DivX, LLC)
Dual-Core Optimizer (HKLM-x32\...\{9FD6F1A8-5550-46AF-8509-271DF0E768B5}) (Version: 1.1.4.0169 - AMD)
DVDFab 8.1.5.9 (20/01/2012) Qt (HKLM-x32\...\DVDFab 8 Qt_is1) (Version:  - Fengtao Software Inc.)
Fable III (HKLM-x32\...\{4D53090A-CE35-42BD-B377-831000018301}) (Version: 1.0.0001.131 - Microsoft Game Studios) Hidden
Fable III (HKLM-x32\...\{4D53090A-CE35-42BD-B377-831000018302}) (Version: 1.0.0001.131 - Microsoft Game Studios) Hidden
Fable III (HKLM-x32\...\{4D53090A-CE35-42BD-B377-831000018303}) (Version: 1.0.0001.131 - Microsoft Game Studios) Hidden
Facebook Video Calling 1.2.0.287 (HKLM-x32\...\{B92C5909-1D37-4C51-8397-A28BB28E5DC3}) (Version: 1.2.287 - Skype Limited)
Fraps (HKLM-x32\...\Fraps) (Version:  - )
Free Clone Stamp Tool for Windows version 1.0 (HKLM-x32\...\{4B8CB1A4-E247-412C-89C9-7ADE7D51DAC3}_is1) (Version: 1.0 - LifeSniffer, Inc.)
Free Video Cutter (HKLM-x32\...\{94895EA7-873E-4FCB-9C7B-DD3F7019D618}_is1) (Version:  - FreeVideoCutter.com)
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Geeks3D FurMark 1.18.1.0 (HKLM-x32\...\{2397CAD4-2263-4CD0-96BE-E43A980B9C9A}_is1) (Version:  - Geeks3D)
Glary Utilities 2.35.0.1216 (HKLM-x32\...\Glary Utilities_is1) (Version: 2.35.0.1216 - Glarysoft Ltd)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 53.0.2785.116 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
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Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Hearthstone (HKLM-x32\...\Hearthstone) (Version:  - Blizzard Entertainment)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Intel Security True Key (HKLM\...\TrueKey) (Version: 4.4.129.1 - Intel Security)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.6.0.1002 - Intel Corporation)
iTunes (HKLM\...\{955524E7-79EB-4CA9-BA4D-FD2DF587651B}) (Version: 12.4.3.1 - Apple Inc.)
Java 8 Update 101 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180101F0}) (Version: 8.0.1010.13 - Oracle Corporation)
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Leawo DVD Creator version  4.3.0.0 (HKLM-x32\...\{29312768-5795-483C-805A-7D01B8FC7C0E}_is1) (Version:  - )
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Microsoft .NET Framework 1.1 (HKLM-x32\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version: 1.1.4322 - Microsoft)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft .NET Framework SDK (English) 1.1 (HKLM-x32\...\{EB9BD1D5-8DFB-48C4-927B-10BB47CA59B3}) (Version: 1.1.4322 - Microsoft)
Microsoft Games for Windows - LIVE (HKLM-x32\...\{2C9EE786-1DDB-4C98-8FA4-B1B9B5A66B77}) (Version: 3.1.186.0 - Microsoft Corporation)
Microsoft Games for Windows - LIVE Redistributable (HKLM-x32\...\{832D9DE0-8AFC-4689-9819-4DBBDEBD3E4F}) (Version: 3.5.92.0 - Microsoft Corporation)
Microsoft Office 2010 Service Pack 1 (SP1) (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{047B0968-E622-4FAA-9B4B-121FA109EDDE}) (Version:  - Microsoft)
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-0081-0409-0000-0000000FF1CE}) (Version: 14.0.6123.5001 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.6029.1000 - Microsoft Corporation)
Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit (HKLM-x32\...\{95140000-007D-0409-0000-0000000FF1CE}) (Version: 14.0.5120.5000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.20513.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 Redistributable - x64 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 Redistributable - x86 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23506 (HKLM-x32\...\{3ee5e5bb-b7cc-4556-8861-a00a82977d6c}) (Version: 14.0.23506.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918 (HKLM-x32\...\{dab68466-3a7d-41a8-a5cf-415e3ff8ef71}) (Version: 14.0.23918.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918 (HKLM-x32\...\{2e085fd2-a3e4-4b39-8e10-6b8d35f55244}) (Version: 14.0.23918.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24212 (HKLM-x32\...\{462f63a8-6347-4894-a1b3-dbfe3a4c981d}) (Version: 14.0.24212.0 - Microsoft Corporation)
Microsoft Xbox 360 Accessories 1.2 (HKLM\...\{D9C50188-12D5-4D3E-8F00-682346C2AA5F}) (Version: 1.20.146.0 - Microsoft)
Microsoft Xbox One Controller for Windows (HKLM\...\{DC2CB48C-FD96-48EB-A36A-7D995BB587EB}) (Version: 1.0.2 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 Refresh (HKLM-x32\...\{D69C8EDE-BBC5-436B-8E0E-C5A6D311CF4F}) (Version: 4.0.30901.0 - Microsoft Corporation)
mkv2vob (HKLM-x32\...\{21AE04E8-EBF6-40DB-9AA9-B7A80C5D057D}) (Version: 2.4.9 - 3r1c)
MKVToolNix 7.2.0 (32bit) (HKLM-x32\...\MKVToolNix) (Version: 7.2.0 - Moritz Bunkus)
Mozilla Firefox 46.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 46.0.1 (x86 en-US)) (Version: 46.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 46.0.1.5966 - Mozilla)
MSI Afterburner 2.1.0 (HKLM-x32\...\Afterburner) (Version: 2.1.0 - MSI Co., LTD)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
My MP4Box GUI 0.6.0.6 (HKLM\...\{3FBE3061-F2BC-4D3A-B4A9-8FB15C503F87}_is1) (Version: 0.6.0.6 - Matt Bodin)
NewsLeecher version v7.0 Final (HKLM-x32\...\NewsLeecher_is1) (Version: v7.0 Final - )
NVIDIA 3D Vision Controller Driver 369.04 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 369.04 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 372.54 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 372.54 - NVIDIA Corporation)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.10 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.11.4.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.11.4.0 - NVIDIA Corporation)
NVIDIA Graphics Driver 372.54 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 372.54 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.15 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.15 - NVIDIA Corporation)
NVIDIA Performance (HKLM-x32\...\InstallShield_{7C7F30F4-94E7-4AA8-8941-90C4A80C68BF}) (Version: 6.5 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.16.0318 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.16.0318 - NVIDIA Corporation)
NVIDIA System Monitor (HKLM-x32\...\InstallShield_{E9CFBE78-ED91-4FCF-9E6F-210E477E527D}) (Version: 6.5 - NVIDIA Corporation)
OBS Studio (HKLM-x32\...\OBS Studio) (Version: 0.14.2 - OBS Project)
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
Opera Stable 40.0.2308.62 (HKLM-x32\...\Opera 40.0.2308.62) (Version: 40.0.2308.62 - Opera Software)
Pokémon Trading Card Game Online (HKLM-x32\...\{93DED27B-8106-409C-BD7C-20E4801CB89C}) (Version: 2.37.1 - The Pokémon Company International)
Private Internet Access Support Files (HKLM-x32\...\{7D72DAFF-DCB2-437B-BC22-4B2ABF21462B}) (Version: 1.0.0.0 - Private Internet Access)
QuickPar 0.9 (HKLM-x32\...\QuickPar) (Version: 0.9 - Peter B. Clements)
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
Razer Chroma SDK Core Components (HKLM-x32\...\Razer Chroma SDK) (Version: 1.8.8 - Razer Inc.)
Razer Synapse (HKLM-x32\...\{0D78BEE2-F8FF-4498-AF1A-3FF81CED8AC6}) (Version: 2.20.15.810 - Razer Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.46.531.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6392 - Realtek Semiconductor Corp.)
Recuva (HKLM\...\Recuva) (Version: 1.51 - Piriform)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.30.0 - Renesas Electronics Corporation) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.30.0 - Renesas Electronics Corporation)
SABnzbd 1.0.3 (HKLM-x32\...\SABnzbd) (Version: 1.0.3 - The SABnzbd Team)
SevenZip (HKLM-x32\...\SevenZip) (Version: 9.20 - SevenZip)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 7.1.0280 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.11.4.0 - NVIDIA Corporation) Hidden
Skype™ 6.6 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.6.106 - Skype Technologies S.A.)
SoundCloud Downloader (HKLM-x32\...\PC Gizmos 136528) (Version: 78 - PC Gizmos LTD)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
Subtitle Edit 3.3.9 (HKLM-x32\...\SubtitleEdit_is1) (Version: 3.3.9.2149 - Nikse)
System Requirements Lab Detection (HKLM-x32\...\{ECBBAFDC-061C-4A7D-B3D9-19E11CD46116}) (Version: 6.1.6.0 - Husdawg, LLC)
The Bug Butcher (HKLM-x32\...\The Bug Butcher_is1) (Version:  - )
Torch (HKCU\...\Torch) (Version: 51.0.0.11603 - Torch Media, Inc)
Ubisoft Game Launcher (HKLM-x32\...\{888F1505-C2B3-4FDE-835D-36353EBD4754}) (Version: 1.0.0.0 - UBISOFT)
Uplay (HKLM-x32\...\Uplay) (Version: 3.0 - Ubisoft)
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
Vegas Pro 13.0 (64-bit) (HKLM\...\{D0360940-CCC6-11E3-B9C6-F04DA23A5C58}) (Version: 13.0.310 - Sony)
Ventrilo Client for Windows x64 (HKLM\...\{EEB3F6BB-318D-4CE5-989F-8191FCBFB578}) (Version: 3.0.8.0 - Flagship Industries, Inc.)
Vista Shortcut Manager x64 (HKLM\...\{C7311329-C491-427B-8880-133E84869B3A}) (Version: 2.0 - Frameworkx)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)
Vulkan Run Time Libraries 1.0.11.1 (HKLM\...\VulkanRT1.0.11.1) (Version: 1.0.11.1 - LunarG, Inc.)
WD Drive Utilities (HKLM-x32\...\{72E40002-8CEC-47C1-A099-83AC8E173BF0}) (Version: 1.0.3.3 - Western Digital Technologies, Inc.)
WD Quick View (HKLM-x32\...\{965D28B5-3C86-41FD-994E-D6376815C9B3}) (Version: 2.4.10.17 - Western Digital Technologies, Inc.)
WD Security (HKLM-x32\...\{83270912-15C7-4336-822E-E8F1B1BBCA60}) (Version: 1.0.3.3 - Western Digital Technologies, Inc.)
WD SmartWare Installer (HKLM-x32\...\{647175e1-9944-4a82-bac1-102c95f0a99a}) (Version: 2.4.10.17 - Western Digital Technologies, Inc.)
WinDirStat 1.1.2 (HKCU\...\WinDirStat) (Version:  - )
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
WinRAR 5.01 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)
Xiph.Org Open Codecs 0.85.17777 (HKLM-x32\...\Open Codecs) (Version: 0.85.17777 - Xiph.Org)
YTD Video Downloader 5.7.1 (HKLM-x32\...\{1a413f37-ed88-4fec-9666-5c48dc4b7bb7}) (Version: 5.7.1 - GreenTree Applications SRL)
 
========================= Memory info: ===================================
Percentage of memory in use: 30%
Total physical RAM: 8175.42 MB
Available physical RAM: 5663.33 MB
Total Virtual: 8173.6 MB
Available Virtual: 5475.05 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:111.69 GB) (Free:38.16 GB) NTFS
2 Drive d: () (Fixed) (Total:1863.01 GB) (Free:413.39 GB) NTFS
3 Drive x: () (Network) (Total:14768.52 GB) (Free:2175.13 GB) 
 
========================= Users: ========================================
User accounts for \\ANDISHEH-PC
 
Administrator            Andisheh2                ASPNET                   
Guest                    
 
 
**** End of log ****
 
 
I ran the Speccy program as well. Here is the link for the snapshot: http://speccy.piriform.com/results/v3iX81K0RvzGK8ExQo1OjFt
 
 
Thank you for your assistance.

Edited by hamluis, 04 October 2016 - 11:49 AM.


#7 hamluis

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Posted 04 October 2016 - 12:14 PM

You have Glary Utilities installed and first thing I suggest is to uninstall it...it is a "registry cleaner/optimizer" and BC does not support the use of such.See following.

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

 

Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494

 

Although you have 2 AVs installed...neither is enabled.  One should be uninstalled, while the other is enabled, updated, and run.

 

I don't see ahny hotfixes/critical updates which have been installed...that's not normal at all.

 

You have YTD Downloader installed...last time I checked, this was a PUP and may indicate adware or other malware present on the system.

 

After uninstalling Glary Utilities...I suggest that you the sfc /scannow command and then follow that up with running the chkdsk /r command.  Wrong order, run the chkdsk /r first.

 

Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880

 

Run sfc scannow command prompt, Aura - http://www.bleepingcomputer.com/forums/t/579699/missing-uxthemedll-file/?p=3736491

 

Then...see how the system runs.

 

Louis



#8 Andisheh23

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Posted 04 October 2016 - 01:15 PM

Hi I just ran the chkdsk /r command and it found no errors it seems. I restarted into Safe Mode with Networking and ran the sfc /scannow command. It found no errors there either it seems. I then restarted into regular Windows which still gave me a BSOD as before. Windows Update also still does not open in Safe Mode with Networking.


Edited by Andisheh23, 04 October 2016 - 03:27 PM.


#9 hamluis

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Posted 04 October 2016 - 03:10 PM

Please...post the exact content of the error message you see when booting normally.

 

Louis



#10 Andisheh23

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Posted 04 October 2016 - 04:31 PM

Hey, if you mean the BSOD message I actually see when looking at it, here it is:

 

 

A problem has been detected and Windows has been shut down to prevent damage to your computer.

 

Attempt to reset the display driver and recover from timeout failed.

 

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

 

Check to make sure any new hardware or software is properly installed. If this is a new installation ask your hardware or software manufacturer for any Windows Updates you might need.

 

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS Memory Options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

 

Technical Information:

 

*** STOP: 0x00000116 (0xFFFFFA800AF7A010, 0xFFFFF8800F571364, 0x0000000000000000, 0x0000000000000002)

 

*** nvlddmkm.sys - Address FFFFF8800F571364 base at FFFFF8800F422000, DateStamp 57ac5c71



#11 usasma

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Posted 04 October 2016 - 05:00 PM

I believe they want the error message when you attempt to get Windows Updates


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 Andisheh23

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Posted 04 October 2016 - 05:03 PM

Oh, excuse me. Actually I don't get any errors when that happens. It just simply doesn't open. I am opening it from the link I see in Start - Search programs and files and typing in "Windows Update" and clicking the link I see. I do this because I don't see a shortcut for the program anywhere on my PC.


Edited by Andisheh23, 04 October 2016 - 05:15 PM.


#13 usasma

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Posted 04 October 2016 - 05:18 PM

You can create a shortcut by right clicking on the desktop and select "New", then select "Shortcut"

In the first box type "wuapp" (without the quotes) and in the second box name it Windows Update.

When you finish there'll be a shortcut on your Desktop for Windows Update.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#14 hamluis

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Posted 04 October 2016 - 05:23 PM

Thanks :).

 

What graphics card did you install?  Manufacturer and exact model, please?

 

I suggest that you uninstall the drivers for your graphics function...then reboot the system in normal mode and see if you get the BSOD.  If normal boot is without BSOD, then install the graphics drivers from the original CD which came with the card.

 

Take a look at the following for guidance:

 

http://www.sevenforums.com/tutorials/117840-uninstall-remove-software-safe-mode.html.

 

Louis



#15 Andisheh23

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Posted 04 October 2016 - 06:36 PM

Thank you usasma I will do that. Hello, Louis.

 

 

My video card is a Zotac nVidia GeForce GTX 580.

 

 

I tried first following the instructions provided by the poster of that topic but to no avail. Windows Installer would not run, saying:

 

"Windows could not start the Windows Installer service on Local Computer.

 

Error 1084: This service cannot be started in Safe Mode"

 

Going into command and typing "net start msiservice" returned "The service name is invalid."

 

 

EDIT: I redid the procedure and made an "MSIServer" key instead of "MSIService" in Registry Editor and it worked. I was able to start the Windows Installer service in Services.

 

 

Now... I do have some different nVidia items in Device Manager:

 

under

 

"Display Adapter" I have "NVIDIA GeForce GTX 580"

 

and under

 

"Sound, video and game controllers" I have 4 separate "NVIDIA High Definition Audio" and one "NVIDIA Virtual Audio Device (Wave Extensible) (WDM)"

 

 

Shoud I uninstall all of them, or just the one under Display Adapter?


Edited by Andisheh23, 04 October 2016 - 06:39 PM.





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