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Blank screen after logging into HP laptop


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#1 Vonan22

Vonan22

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Posted 03 October 2016 - 02:01 AM

Hi there, sorry in advance if this doesn't make much sense but I am not at all technologically savy, yesterday on my HP laptop I had some trouble accessing a site I was shopping on for my wedding (it's called orientaltrading.com) after being on the site for about 30 minutes with no problems the site crashed and it wouldn't load anymore so I ran a security scan and removed any bad things that popped up. There were about 7 items or so because I had never ran a scan on my laptop before, I've owned it for about 8 months now and it was bought brand new. After I did the scan the site worked fine and I didn't think anything of it. Now today when I went to go on my laptop everything was fine, it turned on went to the logon page, displayed the background no issues, however after I enter my password to log onto the laptop and the page "loads" the screen is just blank all I can do is move the cursor around. I tried rebooting and removing the battery and neither work I don't know what is wrong, can anyone help?

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#2 Vonan22

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Posted 03 October 2016 - 02:16 AM

My computer is a HP 15" touch windows 10 laptop, 8GB RAM 1TB Tec




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