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BSOD moment games start, NVIDIA card is turned off on reboot.


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5 replies to this topic

#1 Andrew_St

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Posted 02 October 2016 - 11:36 PM

Hello all,
I have been struggling with this NVIDIA graphics card issue for months. I have an HP ENVY TouchSmart 15-j078ca Notebook PC with an NVIDIA Geforce GT 740m running on Windows 10 64-bit, and whenever I start up a game it will play for a few seconds until the screen freezes and a BSOD appears. After rebooting, the NVIDIA Control Panel is unseen when right-clicking the desktop, and the graphics card itself has been forcefully disabled by Windows (as seen in Device Manager), with the only way of turning it back on is by running the driver installation again. I have never overclocked my parts, nor have I ever allowed my parts to overheat before, so I doubt it has something to do with my negligence or the hardware.

The BSOD I get upon crash is either "DPC_WATCHDOG_VIOLATION" or "Video_TDR_Failure (NVLDDMKM.SYS)".
_______________________________________________________________________________________________________________________

What I have tried:
- Ran Windows Update and HP Support's updates.

- Tested heating with games. Integrated graphics card has stable temps (under 80) and CPU has stable temps (under 80). I cannot test the graphics card temps because I do not get enough time ingame to alt-tab to MSI Afterburner.

- Tried downloading latest NVIDIA drivers manually from their website, and using the "clean install" setting in the installer.

- After that failed, I tried uninstalling all NVIDIA software manually, using DDU (Display Driver Uninstaller) to remove any left over traces, followed by another clean installation of the latest driver.

- Turned off "Fast startup" and switched my "IDE ATA/ATAPI controllers" driver software in Device Manager from "Intel® 8 Series Chipset Family SATA AHCI Controller" to "Standard SATA AHCI Controller" in order to avoid the"DPC_WATCHDOG_VIOLATION" BSOD, but now I receive "Video_TDR_Failure (NVLDDMKM.SYS)" BSODs instead. Sometimes, I still get the "DPC_WATCHDOG_VIOLATION" BSOD.
_______________________________________________________________________________________________________________________

Any help is much appreciated, if any more information or pictures of my issue are required I will gladly provide.
Thank you.


Edited by Andrew_St, 02 October 2016 - 11:41 PM.


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#2 hamluis

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Posted 03 October 2016 - 09:43 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#3 Andrew_St

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Posted 03 October 2016 - 05:49 PM

This is what my MiniToolBox report turned up as per your instructions:
                                                                                                                                                                                                                                               
MiniToolBox by Farbar  Version: 17-06-2016

Ran by AndrewS (administrator) on 03-10-2016 at 18:36:17
Running from "C:\Users\AndrewS\Downloads"
Microsoft Windows 10 Home  (X64)
Model: HP Envy Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/02/2016 01:34:18 PM) (Source: Application Error) (User: )
Description: Faulting application name: IAStorDataMgrSvc.exe, version: 12.0.7.1002, time stamp: 0x515f623c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0398503d
Faulting process id: 0x22a8
Faulting application start time: 0xIAStorDataMgrSvc.exe0
Faulting application path: IAStorDataMgrSvc.exe1
Faulting module path: IAStorDataMgrSvc.exe2
Report Id: IAStorDataMgrSvc.exe3
Faulting package full name: IAStorDataMgrSvc.exe4
Faulting package-relative application ID: IAStorDataMgrSvc.exe5
 
Error: (10/02/2016 01:34:17 PM) (Source: .NET Runtime) (User: )
Description: Application: IAStorDataMgrSvc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
   at IAStorUtil.SystemDataModelListener.ProcessSystemDataModelChanges()
   at IAStorUtil.SystemDataModelListener.LoadSavedSystemState()
   at IAStorDataMgr.EventRelay.<Start>b__0(System.Object)
   at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
 
Error: (10/02/2016 01:32:28 PM) (Source: Perflib) (User: )
Description: WmiApRplC:\WINDOWS\system32\wbem\wmiaprpl.dll4
 
Error: (10/02/2016 01:32:27 PM) (Source: Perflib) (User: )
Description: rdyboost4
 
Error: (10/02/2016 01:32:26 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (10/02/2016 01:32:26 PM) (Source: Perflib) (User: )
Description: MSDTCC:\WINDOWS\system32\msdtcuiu.DLL4
 
Error: (10/02/2016 01:32:24 PM) (Source: Perflib) (User: )
Description: LsaC:\Windows\System32\Secur32.dll4
 
Error: (10/02/2016 01:32:24 PM) (Source: Perflib) (User: )
Description: ESENTC:\WINDOWS\system32\esentprf.dll4
 
Error: (10/02/2016 01:32:23 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll4
 
Error: (10/02/2016 11:48:36 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: AndrewSt)
Description: Activation of app Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
System errors:
=============
Error: (10/03/2016 03:01:02 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (10/03/2016 08:32:28 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (10/03/2016 08:20:16 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (10/03/2016 02:06:23 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (10/02/2016 11:59:37 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {F3B4E234-7A68-4E43-B813-E4BA55A065F6}
 
Error: (10/02/2016 10:27:22 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (10/02/2016 08:10:33 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were deleted because the shadow copy storage could not grow in time.  Consider reducing the IO load on the system or choose a shadow copy storage volume that is not being shadow copied.
 
Error: (10/02/2016 04:43:51 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (10/02/2016 02:56:04 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (10/02/2016 02:52:20 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Rapid Storage Technology service terminated unexpectedly.  It has done this 1 time(s).
 
Microsoft Office Sessions:
=========================
Error: (10/02/2016 01:34:18 PM) (Source: Application Error)(User: )
Description: IAStorDataMgrSvc.exe12.0.7.1002515f623cunknown0.0.0.000000000c00000050398503d22a801d21cd316a4056cC:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exeunknownb017606f-ef6f-47f2-9da2-a75050194b5d
 
Error: (10/02/2016 01:34:17 PM) (Source: .NET Runtime)(User: )
Description: Application: IAStorDataMgrSvc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
   at IAStorUtil.SystemDataModelListener.ProcessSystemDataModelChanges()
   at IAStorUtil.SystemDataModelListener.LoadSavedSystemState()
   at IAStorDataMgr.EventRelay.<Start>b__0(System.Object)
   at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
 
Error: (10/02/2016 01:32:28 PM) (Source: Perflib)(User: )
Description: WmiApRplC:\WINDOWS\system32\wbem\wmiaprpl.dll4
 
Error: (10/02/2016 01:32:27 PM) (Source: Perflib)(User: )
Description: rdyboost4
 
Error: (10/02/2016 01:32:26 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (10/02/2016 01:32:26 PM) (Source: Perflib)(User: )
Description: MSDTCC:\WINDOWS\system32\msdtcuiu.DLL4
 
Error: (10/02/2016 01:32:24 PM) (Source: Perflib)(User: )
Description: LsaC:\Windows\System32\Secur32.dll4
 
Error: (10/02/2016 01:32:24 PM) (Source: Perflib)(User: )
Description: ESENTC:\WINDOWS\system32\esentprf.dll4
 
Error: (10/02/2016 01:32:23 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll4
 
Error: (10/02/2016 11:48:36 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: AndrewSt)
Description: Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App-2144927141
 
CodeIntegrity Errors:
===================================
  Date: 2016-10-02 23:21:09.522
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_b0a722b3847b24ef\nvinitx.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-10-01 20:53:58.064
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_b0a722b3847b24ef\nvinitx.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-09-28 18:59:35.993
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_b0a722b3847b24ef\nvinitx.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-09-27 22:00:31.317
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_b0a722b3847b24ef\nvinitx.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-09-25 20:58:51.494
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_b0a722b3847b24ef\nvinitx.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-09-24 21:01:33.148
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_b0a722b3847b24ef\nvinitx.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-09-21 20:53:42.752
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_b0a722b3847b24ef\nvinitx.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-09-20 23:12:59.492
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_cf6d426fe4c0cd3a\nvinitx.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-09-19 21:38:39.380
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_cf6d426fe4c0cd3a\nvinitx.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-09-18 21:55:16.099
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Windows\System32\DriverStore\FileRepository\nvhmi.inf_amd64_cf6d426fe4c0cd3a\nvinitx.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
=========================== Installed Programs ============================
4 Elements II (HKLM-x32\...\WTA-15a20113-368b-486e-9c85-3e1f958e5a91) (Version: 2.2.0.98 - WildTangent) Hidden
4660_4680_Help (HKLM-x32\...\{3B540E44-8382-4899-B481-1E2E02E38F3E}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.6.636 - Adobe Systems, Inc.)
Airport Mania (HKLM-x32\...\WTA-f6f03000-8186-4a66-abcc-df2808a0e214) (Version: 2.2.0.95 - WildTangent) Hidden
Aloha TriPeaks (HKLM-x32\...\WTA-72607ea1-0eac-49dc-9ffe-e2bee3c45e9a) (Version: 2.2.0.98 - WildTangent) Hidden
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 372.90 - NVIDIA Corporation) Hidden
AuthenTec TrueAPI 64-bit (HKLM\...\{EBC0CC3F-B7A1-4FC8-8014-4C7BFD3925E8}) (Version: 1.6.0.87 - AuthenTec, Inc.) Hidden
Azteca (HKLM-x32\...\WTA-7bea4b05-6fff-4603-b052-9c3224e098e0) (Version: 2.2.0.97 - WildTangent) Hidden
Bejeweled 3 (HKLM-x32\...\WTA-f0ae7eed-f8c2-4275-8ea9-da55c8b75379) (Version: 2.2.0.98 - WildTangent) Hidden
BitTorrent (HKCU\...\BitTorrent) (Version: 7.9.8.42577 - BitTorrent Inc.)
Borderlands 2 (HKLM\...\Steam App 49520) (Version:  - Gearbox Software)
Bounce Symphony (HKLM-x32\...\WTA-db659834-cb54-4760-9180-7235649e3900) (Version: 2.2.0.97 - WildTangent) Hidden
bpd_scan (HKLM-x32\...\{EC7FE03D-239A-4E36-9907-0E327922D2A2}) (Version: 3.00.0000 - Hewlett-Packard) Hidden
BPDSoftware (HKLM-x32\...\{CAF4E1FE-8FF5-45A5-8ADC-95C8535C7ECB}) (Version: 140.0.001.000 - Hewlett-Packard) Hidden
BPDSoftware_Ini (HKLM-x32\...\{B629CD93-A629-4A9F-8B6E-218E741A316E}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
Build-a-lot (HKLM-x32\...\WTA-bc6e5450-06f8-4fa4-9c4d-876300fcbba1) (Version: 2.2.0.98 - WildTangent) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.12 - Piriform)
Counter-Strike: Global Offensive (HKLM\...\Steam App 730) (Version:  - Valve)
CPUID CPU-Z 1.77 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
Cradle of Rome 2 (HKLM-x32\...\WTA-60e6f55b-87ed-45ef-9dc3-e528b7d5c3dd) (Version: 2.2.0.98 - WildTangent) Hidden
Curse at Twilight (HKLM-x32\...\WTA-2eb59500-6763-40f8-8c40-43a61a07d2cd) (Version: 3.0.2.32 - WildTangent) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 5.0.6.5011 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DayZ (HKLM\...\Steam App 221100) (Version:  - Bohemia Interactive)
Delicious: Emily's Childhood Memories Premium Edition (HKLM-x32\...\WTA-1e8b7a6e-dbfb-4b4d-b344-05a95833fc17) (Version: 3.0.2.32 - WildTangent) Hidden
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 140.0.253.000 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{1458BB78-1DC5-4BC0-B9A3-2B644F5A8105}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
Discord (HKCU\...\Discord) (Version: 0.0.296 - Hammer & Chisel, Inc.)
DocProc (HKLM-x32\...\{9B362566-EC1B-4700-BB9C-EC661BDE2175}) (Version: 140.0.185.000 - Hewlett-Packard) Hidden
Doom (HKLM-x32\...\{B6A2B3BA-C93E-4AEE-BBCF-BE91DDC84962}_is1) (Version:  - id Software)
Energy Star (HKLM-x32\...\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)
f.lux (HKCU\...\Flux) (Version:  - )
Fallout 4 v.1.5.157 (HKLM-x32\...\Fallout 4_is1) (Version:  - )
Farm Frenzy (HKLM-x32\...\WTA-adb60f64-7065-466d-beb6-7b96727b5093) (Version: 2.2.0.98 - WildTangent) Hidden
Fax (HKLM-x32\...\{9294F169-72EE-4D74-AE92-CA25F64B4FF8}) (Version: 140.0.307.000 - Hewlett-Packard) Hidden
Galerie de photos (HKLM-x32\...\{446CC8CE-0E90-44F7-ADD0-774B243EF090}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 53.0.2785.116 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Governor of Poker 2 Premium Edition (HKLM-x32\...\WTA-8765711d-e379-48cb-96a3-88dc859a1565) (Version: 2.2.0.110 - WildTangent) Hidden
GPBaseService2 (HKLM-x32\...\{BB3447F6-9553-4AA9-960E-0DB5310C5779}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
Half-Life 2 (HKLM\...\Steam App 220) (Version:  - Valve)
Half-Life 2: Episode One (HKLM\...\Steam App 380) (Version:  - Valve)
Half-Life 2: Episode Two (HKLM\...\Steam App 420) (Version:  - Valve)
Hewlett-Packard ACLM.NET v1.2.1.1 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
House of 1000 Doors: Family Secrets (HKLM-x32\...\WTA-de836d0e-44c9-4c5e-910f-beb662bc82d7) (Version: 2.2.0.98 - WildTangent) Hidden
HP 3D DriveGuard (HKLM-x32\...\{AE2F1669-5B1F-47C5-B639-78D74DD0BCE4}) (Version: 6.0.9.1 - Hewlett-Packard Company)
HP Connected Music (Meridian - installer) (HKLM-x32\...\StartHPConnectedMusic) (Version: 1.0 - Meridian Audio Ltd)
HP CoolSense (HKLM-x32\...\{59F8C5AA-91BD-423D-BF05-09A80F39898F}) (Version: 2.10.62 - Hewlett-Packard Company)
HP Documentation (HKLM-x32\...\{0FEE0C28-850D-4AC0-92E7-57D214134102}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP Launch Box (HKLM\...\{5A847522-375C-4D05-BD3D-88C450CC047F}) (Version: 1.1.5 - Hewlett-Packard Company)
HP MyRoom (HKLM-x32\...\{9C35EDE5-4B0F-45E7-A438-314BA889948E}) (Version: 9.0.0.0 - Hewlett-Packard Company)
HP OfficeJet J4600 All-In-One Series (HKLM\...\{6122CE5C-9DD3-402D-8413-57B681739FA7}) (Version: 14.0 - HP)
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.6317.4309 - Hewlett-Packard)
HP SimplePass (HKLM-x32\...\{34C821CA-6B55-44A0-8A9B-2EF471D6019E}) (Version: 6.0.100.272 - Hewlett-Packard)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Support Assistant (HKLM-x32\...\{39C8BE76-CF6A-466F-8618-0B52CC4CA0FC}) (Version: 8.3.34.7 - HP Inc.)
HP Support Solutions Framework (HKLM-x32\...\{CE7447C2-EF12-4EF3-BE51-BFC3B049C0F6}) (Version: 12.5.32.37 - HP)
HP System Event Utility (HKLM-x32\...\{D17A3B70-B75E-4C49-83D6-C17DDF65B35F}) (Version: 1.3.4 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HP Utility Center (HKLM\...\{73237EBB-B26F-4628-8754-4EFE563D72E9}) (Version: 2.1.5 - Hewlett-Packard Company)
HP Wireless Button Driver (HKLM-x32\...\{941DE69D-6CEE-4171-8F1F-3D7E352AA498}) (Version: 1.0.6.1 - Hewlett-Packard Company)
HPProductAssistant (HKLM-x32\...\{150B6201-E9E6-4DFB-960E-CCBD53FBDDED}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6491.0 - IDT)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.0.0.1310 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.15.4248 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{302600C1-6BDF-4FD1-1303-148929CC1385}) (Version: 3.0.1303.0326 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.0.7.1002 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 3.0.0.63463 - Intel Corporation)
Intel® Smart Connect Technology 4.0 x64 (HKLM\...\{5D1D65C3-E6D3-4751-AEFD-CAB4E3EB85F2}) (Version: 4.0.41.2072 - Intel)
Intel® Update Manager (HKLM-x32\...\{20D9D0D9-1659-4775-992E-5F5650AD9B87}) (Version: 1.6.0.56 - Intel Corporation) Hidden
Intel® WiDi (HKLM\...\{C605440F-2748-435F-9F29-EB1C8134856F}) (Version: 4.1.17.0 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{8e41467d-297e-496d-8b0f-e771b6c87c06}) (Version: 16.11.0 - Intel Corporation)
J4680 (HKLM-x32\...\{207DB9CE-18DE-4BFB-ADB5-1BEA4061C2EB}) (Version: 140.0.001.000 - Hewlett-Packard) Hidden
Java 8 Update 101 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180101F0}) (Version: 8.0.1010.13 - Oracle Corporation)
Jewel Match 3 (HKLM-x32\...\WTA-f23a7d2d-8cdc-46f2-9901-208b63a43e30) (Version: 2.2.0.98 - WildTangent) Hidden
Letters from Nowhere 2 (HKLM-x32\...\WTA-47c0150f-c539-4a6d-a906-cacd26e19a2f) (Version: 2.2.0.97 - WildTangent) Hidden
Luxor Evolved (HKLM-x32\...\WTA-84fc465a-efbd-4e54-b471-1f7c90cce0e6) (Version: 2.2.0.98 - WildTangent) Hidden
Mah Jong Medley (HKLM-x32\...\WTA-987efeb2-b24c-4138-a2c9-51f6c774d083) (Version: 2.2.0.95 - WildTangent) Hidden
Mahjongg Dimensions Deluxe: Tiles in Time (HKLM-x32\...\WTA-774233a4-938f-414f-837f-05b115a5ae16) (Version: 2.2.0.98 - WildTangent) Hidden
Microsoft Games for Windows - LIVE (HKLM-x32\...\{F97E3841-CA9D-4964-9D64-26066241D26F}) (Version: 3.3.24.0 - Microsoft Corporation)
Microsoft Games for Windows - LIVE Redistributable (HKLM-x32\...\{8FB1B528-E260-451E-9B55-E9152F94B80B}) (Version: 3.2.3.0 - Microsoft Corporation)
Microsoft Office 365 ProPlus - en-us (HKLM\...\O365ProPlusRetail - en-us) (Version: 16.0.7167.2060 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 Refresh (HKLM-x32\...\{D69C8EDE-BBC5-436B-8E0E-C5A6D311CF4F}) (Version: 4.0.30901.0 - Microsoft Corporation)
Minecraft1.7.2 (HKLM-x32\...\Minecraft1.7.2) (Version:  - )
Movie Maker (HKLM-x32\...\{5BABDA39-61CF-41EE-992D-4054B6649A9B}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{A17946CA-18E5-4CF0-8D55-A56D804718F8}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{ED6C77F9-4D7E-447C-9EC0-9A212D075535}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
MSI Afterburner 4.2.0 (HKLM-x32\...\Afterburner) (Version: 4.2.0 - MSI Co., LTD)
Murder Miners (HKLM\...\Steam App 274900) (Version:  - JForce Games)
Network64 (HKLM\...\{6BFAB6C1-6D46-46DB-A538-A269907C9F2F}) (Version: 140.0.306.000 - Hewlett-Packard) Hidden
NVIDIA Graphics Driver 372.90 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 372.90 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.16.0318 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.16.0318 - NVIDIA Corporation)
OCR Software by I.R.I.S. 14.0 (HKLM\...\HPOCR) (Version: 14.0 - HP)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.7167.2060 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.7167.2060 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.7167.2060 - Microsoft Corporation) Hidden
Overwolf (HKLM-x32\...\Overwolf) (Version: 0.98.211.0 - Overwolf Ltd.)
Peggle Nights (HKLM-x32\...\WTA-2857427d-5364-495d-a21d-2447022ce48b) (Version: 2.2.0.98 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-e27d54a9-3897-41c6-bb5e-a63a04edd544) (Version: 2.2.0.98 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-22a47df0-6dc0-4fb3-8c87-c16998330fb2) (Version: 2.2.0.97 - WildTangent) Hidden
Popcorn-Time (HKCU\...\Popcorn-Time) (Version: 0.3.9 - Popcorn Time)
ProductContext (HKLM-x32\...\{05ABCCA9-4346-4C5F-94D5-05915E4911A7}) (Version: 140.0.001.000 - Hewlett-Packard) Hidden
Rainmeter (HKLM-x32\...\Rainmeter) (Version: 4.0 beta r2627 - )
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.10.1226.2012 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C9661090-C134-46E8-90B2-76D72355C2A6}) (Version: 6.2.9200.21220 - Realtek Semiconductor Corp.)
RivaTuner Statistics Server 6.4.1 (HKLM-x32\...\RTSS) (Version: 6.4.1 - Unwinder)
Roads of Rome 3 (HKLM-x32\...\WTA-2c01cf1e-e2da-46ef-95c8-07eb75f83875) (Version: 2.2.0.98 - WildTangent) Hidden
Royal Envoy 2 Collector's Edition (HKLM-x32\...\WTA-cf87b159-f89c-420e-b44e-b86198bab1af) (Version: 3.0.2.32 - WildTangent) Hidden
Scan (HKLM-x32\...\{06A1D88C-E102-4527-AF70-29FFD7AF215A}) (Version: 140.0.253.000 - Hewlett-Packard) Hidden
SolutionCenter (HKLM-x32\...\{BC5DD87B-0143-4D14-AAE6-97109614DC6B}) (Version: 140.0.299.000 - Hewlett-Packard) Hidden
Spotify (HKCU\...\Spotify) (Version: 1.0.38.171.g5e1cd7b2 - Spotify AB)
Status (HKLM-x32\...\{5B025634-7D5B-4B8D-BE2A-7943C1CF2D5D}) (Version: 140.0.342.000 - Hewlett-Packard) Hidden
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Sven Co-op (HKLM\...\Steam App 225840) (Version:  - Sven Co-op Team)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics ClickPad Driver (HKLM\...\SynTPDeinstKey) (Version: 19.2.4.10 - Synaptics Incorporated)
Synergy (HKLM\...\Steam App 17520) (Version:  - Synergy Team)
TeamSpeak 3 Client (HKLM\...\TeamSpeak 3 Client) (Version: 3.0.19 - TeamSpeak Systems GmbH)
The Treasures of Mystery Island: The Ghost Ship (HKLM-x32\...\WTA-85a60dba-a357-4cc1-aa57-732c59aa2ced) (Version: 2.2.0.98 - WildTangent) Hidden
Toolbox (HKLM-x32\...\{292F0F52-B62D-4E71-921B-89A682402201}) (Version: 140.0.596.000 - Hewlett-Packard) Hidden
Transmissions: Element 120 (HKLM\...\Steam App 365300) (Version:  - Shokunin)
TrayApp (HKLM-x32\...\{CD31E63D-47FD-491C-8117-CF201D0AFAB5}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
Trinklit Supreme (HKLM-x32\...\WTA-c0857c96-bf73-4cef-abf4-85c4a2a063d9) (Version: 2.2.0.98 - WildTangent) Hidden
Unturned (HKLM\...\Steam App 304930) (Version:  - Smartly Dressed Games)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Vacation Quest™ - Australia (HKLM-x32\...\WTA-ded40c4a-b1cd-499f-8312-b184b509e36c) (Version: 3.0.2.32 - WildTangent) Hidden
Validity WBF DDK (HKLM\...\{21498212-1146-4540-8A81-6A1328BA19F2}) (Version: 4.5.228.0 - Validity Sensors, Inc.)
Vulkan Run Time Libraries 1.0.26.0 (HKLM\...\VulkanRT1.0.26.0) (Version: 1.0.26.0 - LunarG, Inc.)
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.297.017 - Hewlett-Packard) Hidden
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.4.0 - WildTangent)
WildTangent Games App (HP Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.10.5 - WildTangent) Hidden
Windows 10 Upgrade Assistant (HKLM-x32\...\{D5C69738-B486-402E-85AC-2456D98A64E4}) (Version: 1.4.9200.17332 - Microsoft Corporation)
Windows Desktop Gadgets (HKLM\...\Windows Desktop Gadgets_is1) (Version: 2.0 - http://gadgetsrevived.com)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
Youda Jewel Shop (HKLM-x32\...\WTA-3aed6f80-ec25-4185-bdb1-f356d9384434) (Version: 3.0.2.32 - WildTangent) Hidden
Zuma's Revenge (HKLM-x32\...\WTA-9ba4f72d-1649-4e64-8301-cd1f2a4d8a8f) (Version: 2.2.0.98 - WildTangent) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 31%
Total physical RAM: 16316.02 MB
Available physical RAM: 11119.07 MB
Total Virtual: 18748.02 MB
Available Virtual: 12994.61 MB
 
========================= Partitions: =====================================
1 Drive c: (Windows) (Fixed) (Total:901.5 GB) (Free:610.06 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:27.62 GB) (Free:2.74 GB) NTFS
 
========================= Users: ========================================
User accounts for \\ANDREWST
 
Administrator            AndrewS                  DefaultAccount           
Guest                    
 
 
**** End of log ****
                                                                                                                                                                                                                                               
 
Here is my published snapshot from Speccy as well: http://speccy.piriform.com/results/orUgA5mZQTkCM5OYM5MwjxS
 
Thank you for the help, I will follow any further instructions you have if required.

Edited by hamluis, 04 October 2016 - 09:27 AM.


#4 hamluis

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Posted 04 October 2016 - 10:58 AM

Frankly...I don't see any evidence of a problem such as you describe in your initial post.

 

The DCOM errors reflected on Event Viewer...don't seem to be anything but a nuisance, not something to worry about.

 

Chrome is using a lot of RAM...which is standard for Chrome-users...but your individual listed processes for Chrome may be twice what I would expect.

 

FWIW1

 

FWIW2

 

FWIW3

 

My method dealing actual or suspected driver problems...uninstall the driver or application...then reinstall.  I do not look for the latest driver issued, I use the one on the motherboard disk (because I already know that one works with the system) and there is no gurarantee that latest drivers are worthy of install.

 

Since this is an HP system...the HP website is the place that I would download from..if I had to either replace existing system drivers or wnated to install new ones.  BTW:  There is seldom a need to "update" drivers...they are not akin to Windows or critical updates.  A working driver is a good driver.  If the driver doesn't provide a capability that all others did not have...let is alone.

 

Louis



#5 Andrew_St

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Posted 04 October 2016 - 04:35 PM

That is unfortunate, I do not know why the logs do not contain data about my BSOD crashes. It may be because I have not received such a crash in about month or so as I have stopped experimenting with the videocard and thus, I stopped getting BSOD errors. So perhaps the log does not have data on crashes that far back in time? I hope I am understanding this correctly as I have never used MiniToolBox and Speccy before nor am I tech-savvy enough to understand exactly what error data they log and how they log it. What exactly is the discrepancy between my initial post and the findings in my previous post? Is it really telling a whole other story?
 

I will, however, look at the FWIW1-3 links you gave me and attempt to follow those instructions.

You also mentioned uninstalling the problematic driver (in this case, the NVIDIA driver) and reinstalling, or rather, restoring the driver to the original state/factory version it was in when I first bought the laptop. I do not have a motherboard disk to use to install this original, factory driver for my NVIDIA card (no disk drive available on this model), but I am wondering if I have the driver saved in a partition somewhere else, and if you would know where or how I could access it? Could I delete the NVIDIA driver from the Device Manager list, and update it to its original, factory version from there as well?



#6 hamluis

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Posted 05 October 2016 - 11:05 AM

The submitted data...should only reflect a couple of days worth of errors...just look at the dates reflected by the error notations.

 

That is what I expect.

 

If there haven't been any recent errors of a given type...I would not expect the MiniToolBox data to reveal such.  The assumption has to be made that we are trying to solve current problems, not problems from a period  we could call "history" and that is not being repeated in our recent past.

 

I never "update" drivers and I've never used the "update" mechanism to replace a driver.  I go to Device Manager, uninstall the driver, reboot and , hopefully, it will reinstall.  If not, I pull out my motherboard drivers disk (I use onboard video) and install from the original disk.

 

There is an auto-detect option at the nVidia website, see http://www.geforce.com/drivers .

 

Louis






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