Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows 10 hangs, can still move mosue and interact with UI for a short time


  • Please log in to reply
8 replies to this topic

#1 iClaudius

iClaudius

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:07 PM

Posted 02 October 2016 - 11:18 PM

So lately my custom computer has been acting up alot, usually when I let my sister use the second user account I've added to the machine to draw stuff.

 

My specs are

 

Asus Z87 Gryphon MOBO, fully updated bios

Ram: Kingston 8 gig DDR3 1600 mhz/speed

GTX 970 graphics card

Kingston 240 gig SSD Firmware:580abbfo

Processor: Intel 4790k

 

The first most recent instance happened today, twice. Specifically, a few hours into my sister using my alt account, she tried to save a file on paint, which caused the machine to hang, but still able to move the mouse cursor and even open the windows start menu. Eventually not even the start menu could be opened, and I could only move the cursor around. Second time was more abrupt, same thing happened, machine hung, but could still move cursor around, before the mouse cursor was stuck as the blue loading circle, still moveable though. Shut off the computer after that.

 

It seems more and more like my SSD drive is dying, but I wanted professional opinions. My motherboard and Ram are both items that are rather recent purchases, my ram is barely two months old and my motherboard was bought from Newegg. My processor is rather old however, 2-3 years I believe while my gfx card is about 1.5 years of age. Any help would be greatly appreciated, it disturbs me to no end my $1000+ machine is acting like this. 



BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:08:07 PM

Posted 03 October 2016 - 05:18 AM

Wait until it hangs again, then please generate these 2 sets of reports:

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 iClaudius

iClaudius
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:07 PM

Posted 05 October 2016 - 11:12 PM

Happened to me again today, though all was quiet for the prior two days. I have generated the reports as requested.

Attached Files


Edited by iClaudius, 05 October 2016 - 11:13 PM.


#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:08:07 PM

Posted 07 October 2016 - 05:18 AM

I'm late for work.  Will try to get to this tonight (if not, then first thing in the morning tomorrow).
In the meantime, please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run all of the tests and let us know the results.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 iClaudius

iClaudius
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:07 PM

Posted 07 October 2016 - 01:30 PM

Ran the Anti Malware tool first, program found no threats. Memtest86 yielded no errors. Since my SSd drive is Kingston there is no manufacturer specific software from them so I used generic SSD software. (CrystalDisc) It told me the health of the drive was 100%. I still think there is something wrong with the drive however, possibly the controller, or the parts responsible for keeping a connection with the mobo. The computer did it to me again tonight as well, this time while watching a youtube video, interestingly, when my computer locks up and I can only move the cursor, the audio of the video still continued to play, despite the browser not responding to anything.

Attached Files


Edited by iClaudius, 08 October 2016 - 01:31 AM.


#6 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:08:07 PM

Posted 08 October 2016 - 06:32 AM

Interestingly, there is only one (1) event in the Admin log file.

The perfmon report shows missing ETW entries also.

 

Your UEFI/BIOS (version 2103) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 13 Windows Update hotfixes installed.  Most build 10240 (original release) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.

Have you considered updating to the 1511 (Fall Update) or the 1607 (Anniversary Update) version of Windows 10?

 

I noticed a lot of problems with UE4-Dreamtime in the WER section of the MSINFO32 report..

Maybe try uninstalling and then reinstalling a fresh copy of Witanlore: Dreamtime?
 

Beyond that there doesn't seem to be much evidence of any problem with the system.

Here's some things to try if all the hardware diagnostics pass:

 

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order):

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 iClaudius

iClaudius
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:07 PM

Posted 08 October 2016 - 12:26 PM

My bios is the most recent version my vendor offers unfortunately. Also, I have so few windows updates because of Spybot Anti-Beacon. I was and still am considerably paranoid about Microsoft knowing everything about me, so that is why there are as few updates as there are here. I've disabled most of the net blockages so I may update windows 10 though and download the newer updates.



#8 iClaudius

iClaudius
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:07 PM

Posted 08 October 2016 - 12:41 PM

An update, when downloading a couple drivers for my Asus mobo, I get the freeze glitch twice in a row. It was about 500 megs of data being downloaded. I'm going to try and replace the SSd to see if it fixes the issue.



#9 iClaudius

iClaudius
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:08:07 PM

Posted 10 October 2016 - 11:48 PM

Update: Switching the Sd Drives seems to have solved the issue.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users