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After a Windows 10 update, unable to boot anything


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#1 the0dark0one

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Posted 02 October 2016 - 11:50 AM

A friend of mine ran updates on his PC yesterday morning and then the computer began failing to boot.  It began looping the boot up screen until it attempted to try automatic repair, which it subsequently froze on.  Now, when it tries automatic repair, it reboots itself.  If it doesn't try automatic repair, it reboots itself.  I attempted to boot from the official Windows 10 Home DVD (not a burnt copy).  The PC gets to the blue Windows 10 logo, upon which it eventually reboots by itself.  I tried to boot using both bootloaders on the DVD, UEFI and non UEFI, both eventually cause the PC to reboot.  For extra measure, I also used the Windows 10 media creation tool from another PC to create a flash drive which was also unable to boot and causes the PC to reboot. 

 

That's the whole situation, and I'm running out of ideas to try.  

Here are his specs:

MoBo: Asus Maximus Hero VIII

CPU: Intel i7 6700k

RAM: 8gb G.SKILL 2133 x2

Video: Nvidia GTX 1060

PSU: Corsair 700b


Edited by the0dark0one, 02 October 2016 - 01:33 PM.


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#2 usasma

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Posted 02 October 2016 - 12:13 PM

Start with these free, bootable hardware diagnostics:  http://www.carrona.org/initdiag.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#3 the0dark0one

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Posted 02 October 2016 - 12:18 PM

Start with these free, bootable hardware diagnostics:  http://www.carrona.org/initdiag.html

Will do, thanks.  I'll get back on here with the results once we are done.



#4 JohnC_21

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Posted 02 October 2016 - 12:25 PM

In your UEFI settings make sure FastBoot is disabled. See page 3-43 of the manual. It's in the boot section of UEFI.



#5 the0dark0one

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Posted 02 October 2016 - 01:36 PM

In your UEFI settings make sure FastBoot is disabled. See page 3-43 of the manual. It's in the boot section of UEFI.

Yep, already tried with and without FastBoot, didn't make a difference.  I'm still running the hardware diagnostics that usasma recommended.

 

EDIT: Memtest passed

SeaTools couldn't find a hard drive...  Perhaps I'm using SeaTools incorrectly?


Edited by the0dark0one, 02 October 2016 - 03:24 PM.


#6 the0dark0one

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Posted 02 October 2016 - 03:56 PM

More details: I can boot freeDos but not puppy Linux.  I unplugged the HDD and attempted to boot puppy linux from a flash drive. That won't boot either. 



#7 JohnC_21

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Posted 02 October 2016 - 04:47 PM

Was this Seatools for DOS? Seatools for DOS sometimes does not detect SATA drives.  If puppy failed to boot I would use Rufus with UBCD to create a bootable USB flash drive. Run Rufus and select MBR partition scheme for BIOS or UEFI. Leave all boxes as checked. Where you see FreeDos in the dropdown box select iso image, click the icon, and browse to the iso file. Press Start.

 

Boot UBCD and at the menu select Parted Magic. At the desktop click on Disk Health and run the short/long tests. Make sure SecureBoot is disabled if you have that setting.


Edited by JohnC_21, 02 October 2016 - 04:48 PM.


#8 the0dark0one

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Posted 02 October 2016 - 04:56 PM

Yes it was SeaTools for DOS.  That makes sense that it couldn't see the SATA drive then.

 

I'm downloading BCD now.  In other news, I have gotten it to stop rebooting when attempting to load a Win 10 disc.  I disabled CSM, secure boot, and fast boot.  It never actually finished loading the Win 10 installer, it just sits at the blue Win 10 logo screen forever, but at least it has stopped rebooting.  I'll give BCD a shot once it has finish downloading in about 7 minutes.

 

EDIT: just another thought I wanted to add, this is seeming more and more like a MoBo issue than a Windows 10 issue.


Edited by the0dark0one, 02 October 2016 - 04:58 PM.


#9 the0dark0one

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Posted 02 October 2016 - 05:30 PM

BCD booted fine, the HDD passed the short test and the conveyance test.  It's currently running the extended test which says its estimated duration is 3hr30min.  



#10 JohnC_21

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Posted 02 October 2016 - 06:06 PM

Interesting that UBCD boots fine but the Windows 10 install disk does not complete. You might want to download an iso of Windows 10 using the iso option of Media Creation Tool and use Rufus. When using Rufus with the Windows 10 iso select GPT for a partition scheme.



#11 the0dark0one

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Posted 02 October 2016 - 08:24 PM

Interesting that UBCD boots fine but the Windows 10 install disk does not complete. You might want to download an iso of Windows 10 using the iso option of Media Creation Tool and use Rufus. When using Rufus with the Windows 10 iso select GPT for a partition scheme.

Followed your instructions.  Still didn't work with the Win 10 iso with GPT and Rufus.  I just realized that If I have CSM disabled, the computer won't reboot but instead it will cut power to the keyboard and just sit on the windows 10 logo.  If I have CSM enabled, I get the reboot behavior.

 

EDIT:

I found multiple people with the same issue and no fix:

https://rog.asus.com/forum/showthread.php?87940-asus-maximus-VIII-ranger-cant-install-windows

http://www.tomshardware.com/answers/id-2896677/asus-ranger-viii-code.html


Edited by the0dark0one, 02 October 2016 - 08:34 PM.


#12 JohnC_21

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Posted 02 October 2016 - 09:12 PM

I am not sure if this will work but if you do the following does it allow you to get to Advance Boot Options. Power on the computer. When you see a spinning circle hold the power button and force a shutdown. Do this two or three times and you should get the Advanced Boot Options where you can do a reset of Windows 10.

 

Do you need to pull any data from the drive?



#13 the0dark0one

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Posted 02 October 2016 - 11:04 PM

Yeah I already got the data that I needed off the drive using the UBCD and wiped it. The PC doesn't even get to the spinning circle when I try to boot the Win 10 disc or flash drive. It freezes or reboots at that screen. I should also mention the MoBo is stuck at that moment with Q-code 04.

Edited by the0dark0one, 02 October 2016 - 11:05 PM.


#14 the0dark0one

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Posted 02 November 2016 - 07:55 PM

Following up.  After RMAing the MoBo, it came back and it still presents the same behavior.  Gets stuck at the windows 10 logo, however this time it has a different QCode.  This time, depending on how I try to boot the Windows 10 disc, it will either freeze on AE or AD before rebooting.  These represent Legacy Boot Event and Ready to Boot Event.



#15 JohnC_21

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Posted 02 November 2016 - 08:08 PM

This problem occurs when starting the install? You created a new install disk using the Media Creation Tool, correct? 

 

Do you get to a point during the install where you see the language screen? I'm wondering if this could be due to some PSU problem.

 

Your settings are set to UEFI mode and not CSM/Legacy? Is SecureBoot enabled? A Windows 10 disk should be able to boot with SecureBoot enabled.

 

If nothing works try the following. Burn a iso of Mint Cinnamon 18 to DVD. Enable UEFI mode but disable SecureBoot. Does Mint boot to the desktop? If it does then there is either an issue with the install disk being corrupted or a conflict between Windows 10 and the hardware. 

 

https://www.linuxmint.com/edition.php?id=217






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