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Squashed screen after system reset

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#1 Joe32750


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Posted 01 October 2016 - 03:49 PM

Hi I recently did a system reset on windows 8.1 and now I have a squashed screen resolution. It says it's 1024x768 but it looks squashed and it will not let me change resolutions anyways(It's grayed out). I have the Microsoft basic display adapter and from what I understand I need to upgrade it. The problem is now when I try to install display drivers they don't work whether they are from gateway or from AMD so I don't really know what to do. The ones from gateway says that my computer does not meet the minimum requirements, though that is strange as the drivers came out at the same time or even before this computer and when I use there tool for finding the right driver it says those drivers are for this computer. The one from AMD does not work either so I am at a loss as to what I should do. Any help is much appreciated.


My computer is a Gateway NV55s38u with an AMD A6-3420m APU with Radeon HD graphic 1.50ghz

64bit x64bit processor



Thank You!


Ok so all I needed to do was go to windows update. LOL


Thanks anyway!

Edited by Joe32750, 01 October 2016 - 06:12 PM.

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#2 JohnC_21


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Posted 01 October 2016 - 04:33 PM

Download the AMD auto detect tool and run it. It will tell you what the latest driver is and if you need to download any additional software like .NET. I would advise against the Crismon driver as that is in beta.




To verify what the autodetect tool recommends you can find your driver on this page under the A6 section.



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