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my HD dying or something?


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#1 safak

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Posted 01 October 2016 - 11:52 AM

I'm having an issue where icons and menus etc quit responding on my laptop.  

Its a Sager , about 2 years old, running windows 10. 

 

For instance I have chrome up now and am here, and its fine. I can do all things normal on it, but I cannot click on any icons on the desktop.  I can't click the menu(bottom left) to search files etc. 

 

sometimes this is reversed and open windows (whether its browser, or folders) quit responding but i can click on the desktop or start menu. 

 

 

If i ctr/alt/delete and switch users (back to same one as there is only 1 user on this comp) then everything will work again. but not for long. 

 

 

I have been searching for an answer but I don't know if its because im not searching right terms, or what but can't really find any info.  Comp isn't that old so pretty mad if its dead but it is what it is. 

I have done clean install of windows but nothing changed, so I'm assume it is a hardware issue?



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#2 JohnC_21

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Posted 01 October 2016 - 11:59 AM

If you are using the trackpad and not a mouse try a mouse and see if you have the same issue. If you do not then it's either a trackpad driver problem or a hardware issue with the trackpad.



#3 Mike_Soda

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Posted 01 October 2016 - 12:25 PM

Symptoms of a dying hard drive would include extremely slow behavior, not unresponsiveness. Like taking several minutes to copy a picture from one place to another. Usually HDD's last upwards of 4 years as well so your issue is probably with the trackpad like JohnC_21 said.


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#4 safak

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Posted 01 October 2016 - 12:33 PM

Trackpad is normally disabled and i use a mouse.  I've tried unplugging the mouse and just using trackpad but its no difference. 

Would there be a situation where ...half of the computer quits responding to the trackpad  and mouse, but some parts it can click just fine?

 

It never stops working, I can move it ..never freezes, its almost as if the computer quits recognizing anything in the background of w/e is on the screen when it happens. Until I relog in to windows anyway. 



#5 JohnC_21

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Posted 01 October 2016 - 12:45 PM

If you can run programs download Seatools for Windows and do the short/long tests. If that passes then check your memory with Memtest+86 program available on the UBCD disk. You can burn the iso but in order to boot the disk you will need to disable SecureBoot and also QuickBoot/FastBoot if that setting is in your UEFI. When running the memory test let it run for at least 6 passes and preferably overnight.

 

Seatools for Windows

 

How to use Seatools for Windows






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