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Router Troubleshooting


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10 replies to this topic

#1 Thoth_Dhwty

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Posted 01 October 2016 - 09:45 AM

 Hello,

 

 So two days ago we were having some problems with the internet connection at home so I wanted to go into the router settings but having someone else set this up before I moved into this house I did not know the Log In information. So I reset the router back to factory settings and managed to log in. Problem was that after the factory reset I could not connect to internet anymore. Laptop would see the router and the WiFi network, but when I would connect it said [ No Internet Access, Secured ].

 

 After several tries changing settings I managed to eventually get it working, but still it doesn't seem like it's working properly. Internet speed has been slower than before and every time I do a Speed Test seems like the speed is dropping.

 

 I'm using a Linksys E2500 WAP

 

 To have it back and working I had to change the IP Address in Basic Settings from 168.192.1.1 to 168.192.0.1 and used the Linksys Connect software to have ti automatically configured.

 

 Is there any tests or checks I could to to see what the problem is or should I just leave it alone now that at least it's working ?

 

 Thanks



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#2 Kilroy

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Posted 02 October 2016 - 10:40 AM

I'd recommend starting over.

 

  1. Turn off your cable modem
  2. Turn off the router
  3. Turn off your PC
  4. Turn on the router and factory reset it
  5. Turn on your PC and connect to the router, you should be able to use the 192.168.0.1 as you will have received an IP address from the router when you turned your machine back on.
  6. Change the Administrator password on the router.  There are many routers that can be compromised from the Internet if you do not change this password.
  7. Set up your wireless, change the default password.
  8. Turn off your PC
  9. Turn off the router
  10. Turn on the cable modem
  11. Turn on the router
  12. Turn on your PC
  13. Test


#3 Thoth_Dhwty

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Posted 03 October 2016 - 05:48 PM

 Ok, so I done all that. I had a problem connecting to the internet; after doing all the settings I was getting "No internet access" although I was connected to the wireless address.

 

 It all got fixed after flushing my dns.



#4 Thoth_Dhwty

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Posted 04 October 2016 - 08:27 AM

 Sorry for double post, just want to update things.

 

 Ok, so even though I flushed my dns sometimes am getting this error on chrome:

 

 

 

 

DNS_PROBE_FINISHED_BAD_CONFIG

 

 Any suggestions ?



#5 chalup

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Posted 04 October 2016 - 10:16 AM

https://appuals.com/best-fix-steps-fix-dns_probe_finished_bad_config/

 

follow this article and see if it fixes your issue.



#6 Wand3r3r

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Posted 04 October 2016 - 10:35 AM

Sorry but not a great article since is misses the most common reason for the error: no internet connection.

 

Since you did not document the wan setup page settings before your did the reset you will need to call your ISP and have them walk you through setting the wan settings correctly.

 

Once you have internet these errors should go away.



#7 chalup

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Posted 04 October 2016 - 01:25 PM

Sorry but not a great article since is misses the most common reason for the error: no internet connection.

 

Since you did not document the wan setup page settings before your did the reset you will need to call your ISP and have them walk you through setting the wan settings correctly.

 

Once you have internet these errors should go away.

 

He said he sometimes gets the error message which I assumed meant it was working the other times.



#8 Thoth_Dhwty

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Posted 05 October 2016 - 04:13 PM

 Yeah, my internet is working, but after flushing my dns i was still getting the dns bad config error.

 

 I changed DNS manually so I hope this works. Will let you know by tomorrow how everything reacts. Thanks!



#9 Wand3r3r

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Posted 05 October 2016 - 10:05 PM

Would be interesting to see what the output of a ipconfig /all would look like.



#10 Thoth_Dhwty

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Posted 06 October 2016 - 10:10 AM

 Here it is.

Attached Files



#11 choff

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Posted 29 July 2017 - 11:26 AM

  • Disabling network prediction
  • Latest updates for routers and drives
  • Remove incompatible drivers
  • Check-up of DNS for hijacking
  • Flushing the DNS
  • Considering the DNS one is using
  • You can find the complete guide from here: DNS_PROBE_FINISHED_BAD_CONFIG in Chrome





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