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Computer Randomally Freezes


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#1 Djshrimpman

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Posted 30 September 2016 - 10:00 PM

So ever since i have had my new computer, which is less than 6 months old, my computer will randomally freeze and whatever is on my screens will lock up and i have to hard reboot my computer to get my computer going again. Now i have searched far and wide and have tried alot of things but i am now lost and have no idea what it could be. I have updated all my drivers to my knowledge, I have reinstalled windows and had no programs on it other than games in which my freezing only happens when playing games. I have switched computer parts from a similar computer and it still happens. 

 

Parts i have switched, Ram, power supply, New motherboard because my other one like blew up, and New video card. Really only thing i havent switched / bought new is my cpu.

 

More details about the freezes, Sometimes the lights on my keyboard will stay on sometimes they will shut off when the freeze happens. Sound well its random if it loops or not. And the freeze coudl happen once then an hour later it does it again, or it could go a month without it happening.I have checked my temps and with a game open it idles around 40 c cpu, and gpu sits around 60 c at 200rpm. Iv done all that normal stuff u check and I am just lost at this point. Any help would be great and sorry about my poor grammar.

 

My system

6700k i7

1070 evga gtx SC

corsair lpx 16 gbs 2133

750 w evga supernova powersupply

Motherboard is asus z170i pro gaming itx

144 hz asus 24 inch monitor / second monitor is a dell 60 hz.

Zowie fk1 mouse

Blue yeti microphone

audio tech 700x headphones.



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#2 usasma

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Posted 01 October 2016 - 05:02 AM

Wait until it freezes again, then recover and immediately generate these 2 sets of reports:

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Djshrimpman

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Posted 04 October 2016 - 04:01 PM

Here are the files. Sorry it took a few days. Wasnt on my computer for a few days and had to wait for it to freeze again. Temps have been fine, cpu under gaming load, less than 50c, GPU less than 70 at 200 rpm. Appreciate any help u can give to show me in the right direction on how to fix this annoying freezing.

Attached Files



#4 usasma

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Posted 04 October 2016 - 05:45 PM

Lot's of Media Center Warnings in the Admin logfile:

To stop Media Center tasks from running (and then failing) delete this registry key (as with any deletion, backup the key first):

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Media Center

Once you've deleted the above registry key do the following:
- Go to the Windows\System32\Tasks\Microsoft\Windows folder and delete the Media Center folder (as with any deletion, backup the folder first).
- Then delete the Task Scheduler Library...Microsoft...Windows...Media Center task folder within the Task Scheduler (I don't think that you can back this up, but you can export the tasks individually).
 

Beyond that, there's no pattern to the events just before the shutdown.  Most often this means a hardware issue is present.
Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please finish all of them and let us know the results

 

Your UEFI/BIOS (version 1809) dates from 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Interestingly, the WER section of the MSINFO32 report only contains error reports from early September.

If you are using a disk cleaning program (such as CCleaner) please stop while we're troubleshooting.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Djshrimpman

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Posted 04 October 2016 - 06:58 PM

Just curious while im doing these tests. What would be ur oppinon on which hardware that would cause this? most have said memory / cpu / video. And some have said every part in the computer can cause it.



#6 usasma

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Posted 05 October 2016 - 04:43 AM

Most often I see this with video cards, but it can be due to any hardware component on the system

The hardware diagnostics that I suggest are only the beginning - there's plenty more to try if they all pass


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Djshrimpman

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Posted 05 October 2016 - 08:21 PM

Well last night i ran the mem test. It passed like 2 times with no errors. Do i need to run it some more? or longer? I ran the intel dianogstics tool also and it passed. everything stayed under 60 under full 100 % load. I have no ran prime95 yet. for over a long period of time. I also deleted the registry file and such like you said. Now for the hardware diagnostics tool. Does that work fine with ssds? and does the samsung magician diagnostics not work? because iv ran that and it says its fine. And such.



#8 usasma

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Posted 07 October 2016 - 05:15 AM

Still need to run Prime95.

SSD's don't usually have diagnostics, so the results of Samsung Magician are really all that we have.

For now we presume that the hard drive is OK (unless we see ofher evidence that it's not working correctly).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Djshrimpman

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Posted 08 October 2016 - 09:41 PM

How long do you think i need to run prime95? Just over night? 

 

Edit: I ran prime 95 for 3 hours + and everything ran fine. everything passed. Didnt lock up or anything. Hope this was long enough. Since everything checked out to my knowledge whats next.?


Edited by Djshrimpman, 09 October 2016 - 01:07 AM.


#10 usasma

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Posted 11 October 2016 - 05:48 AM

Sorry for the delay in responding.

Prime95 should run long enough to detect any problems. It all depends on what the system does.

 

The next step is to try a clean boot and see if that stops the freezing.

http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
 

If the clean boot fixes things, then re-enable things a few at a time until you find the culprit.

If it doesn't fix things, then it's time for a clean Windows installation (but you can try these repair suggestions first):

Here's some repair/recovery/restore options (in this order):

 

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

 

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth
    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

 

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

 

The point here is that if you've reinstalled Windows "clean" (without any 3rd party programs), then the problem has to be hardware/compatibility.

Here's a link to how to do a clean install (it's for W7, but can be adapted easily for other OS's):  http://www.carrona.org/canned.html#clean

 

Then, if you find it's still hardware, you:

1)  ensure that you have run all of the diagnostics here:  http://www.carrona.org/hwdiag.html

2)  then you perform the tests here:  http://www.carrona.org/strpdown.html (For others who may read this - this is very difficult if you have a laptop - so at this point it may be advisable to have a pro look at it)


Edited by usasma, 11 October 2016 - 05:49 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 Djshrimpman

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Posted 29 October 2016 - 03:15 PM

Hi i know it has been a while since we last spoke. But i took my computer into a shop to have them test everything. They ran all the programs u asked me to run for a week straight. And it never crashed once. They said they couldnt find any faulty part on the computer. Once i brought it home it froze that night, so the guy suggested i switch out my cables, try out a new mouse keyboard, etc stuff like that. I tried one monitor. And it still does it. Was wondering if there is a way to test my motherboard because maybe its that that is causing it? Because i have no other option here to find out what could possibly cause this. Sorry it took so long. Appreciate all your help.



#12 usasma

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Posted 01 November 2016 - 05:56 AM

There are no reliable motherboard tests.  The tests are too expensive to design, produce, and distribute for a product with a limited support lifespan.

Most motherboard "testers" that are used commercially are more expensive than a new motherboard - and they only test limited features on the motherboards

My experience is with Eurosoft's PCCheck/QA+Win32 and the PC Doctor suite of diagnostics that many OEM's use

 

The "test" that most people use is to try another motherboard.

Try to find a place that will let you return it for your money back (although most places will charge a restocking fee).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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