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windows updates are not working [vista sp2 32bit]


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#1 CurtimusPrime

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Posted 30 September 2016 - 12:24 PM

i have an Acer Aspire 5570z on vista sp2 32bit with nearly the exact same issues as http://www.bleepingcomputer.com/forums/t/565321/windows-update-errors/ have followed the process stated on https://support.microsoft.com/en-us/kb/971058 same exact dll errors as previously mentioned post

 

stuck at trying to run System Update Readiness Tool been running for a fe hours now

before i can follow procedure further

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Edited by CurtimusPrime, 30 September 2016 - 12:25 PM.


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#2 lmacri

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Posted 01 October 2016 - 10:21 PM

Hi CurtismusPrime:

If your initial "Checking for updates..." phase of Windows Update hangs for long periods of time without throwing an error, this is a widespread problem that currently affects many Vista SP2 and Win 7 SP1 users.

Some users find that "Checking for updates..." will eventually run to completion if you let it run for several hours, but there is also a workaround posted on Dalai's webpage at http://wu.krelay.de/en/ that speeds up Windows Update for most affected users. This workaround requires users to pre-install the Windows kernel-mode driver (Win32K.sys) updates listed on that webpage if any are missing from your system before running Windows Update.  I've used Dalai's workaround for the past four Patch Tuesdays (the second Tuesday of each month) and it's reduced my "Checking for updates..." search for available updates from several hours down to approx. 25 min.

The step-by-step instructions posted 16-Jun-2016 in m#l's thread Updates not working, it has been searching for updates for hours are based on Dalai's workaround and will guide you through the process of installing the standalone update packages (.msu files) for your missing Win32K.sys update(s).

As of 13-Sep-2016 the current list of required Win32K.sys updates listed on Dalai's webpage is: KB3078601 (rel. 18-Aug-2015); KB3109094 (rel. 07-Dec-2015); KB3145739 (rel. 12-Apr-2016); KB3164033 (rel. 14-Jun-2016); KB3168965 (rel. 12-Jul-2016); KB3185911 (rel. 13-Sep-2016).  You only have to install the Win32K.sys updates that are missing from your system, so if you were fully patched as of the end of August 2016 then STEP # 3 of the instructions in m#l's thread should show that the latest KB3185911 (MS16-106: Security Update for Microsoft Graphics Component: September 13, 2016) is the only Win32K.sys update missing from your system that has to be pre-installed to speed up Windows Update.

If you use Internet Explorer 9 as your default browser and experience any problems downloading the .msu installers from the Microsoft Download Center, try using an alternate browser like Firefox, or download the .msu installers to a USB stick from another computer (IE11 should work okay) and then transfer the files to your Vista desktop.  I don't know why, but several Vista SP2 users have reported problems using the Microsoft Download Center this month with their IE9 browser.

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32-bit Vista Home Premium SP2 * Firefox v49.0.1 * NIS v22.8.0.50 * MBAM Premium v2.2.1


Edited by lmacri, 02 October 2016 - 06:54 AM.


#3 lmacri

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Posted 01 October 2016 - 10:26 PM

i have an Acer Aspire 5570z on vista sp2 32bit with nearly the exact same issues as http://www.bleepingcomputer.com/forums/t/565321/windows-update-errors/ have followed the process stated on https://support.microsoft.com/en-us/kb/971058 same exact dll errors as previously mentioned post

 

stuck at trying to run System Update Readiness Tool been running for a fe hours now before i can follow procedure further

 

...and further to your original post, it looks like System File Checker (sfc \scannow) did not find any problems with your Windows system files.  The support article at https://support.microsoft.com/en-us/kb/971058 (How do I reset Windows Update components?) only applies to Win 7 and higher, and the old MS FixIT Tool 50202 to repair Windows Update components for Vista has been deprecated by Microsoft.  Microsoft's System Update Readiness Tool (MS CheckSUR) still runs on Vista SP2 but I have never heard of any instance where this tool fixed the current slow Windows Update problem - this tool will likely throw an error message related to a connection time-out with the back-end Microsoft servers but probably won't find anything to repair unless you inadvertently damaged your Windows registry when you tried to manually reset Windows Updates components by following the instructions at https://support.microsoft.com/en-us/kb/971058 on your Vista machine.

Dalai has posted some background information at http://wu.krelay.de/en/info.htm that explains why the Windows Update Agent is currently hanging during the "Checking for updates..." phase of Windows Update.  I don't think Vista users will see a permanent solution for these slow Windows Updates unless Microsoft either purges some of the outdated (superseded) updates in Vista's update catalog wsusscn2.cab or they release an updated Windows Update Agent (WUA) that speeds up searches on computers with slower CPUs and limited amounts of RAM.  The Vista WUA at C:\Windows\system32\wuaueng.dll is currently v7.6.7600.256 and hasn't been updated since June 2012.  Microsoft is clearly aware of these slow Vista updates but I doubt they'll provide a permanent fix before extended support ends for Vista SP2 on 11-Apr-2017.

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32-bit Vista Home Premium SP2 * Firefox v49.0.1 * NIS v22.8.0.50 * MBAM Premium v2.2.1


Edited by lmacri, 02 October 2016 - 06:55 AM.


#4 CurtimusPrime

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Posted 02 October 2016 - 04:50 AM

that was awesome http://wu.krelay.de/en/ fixed it for me thanks so much



#5 lmacri

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Posted 02 October 2016 - 06:43 AM

Hi CurtimusPrime:

Glad to hear that you were able to get Windows Update working again.

Keep in mind that Dalai's workaround is only a temporary solution. Dalai revises his list of required Windows kernel-mode-driver (Win32K.sys) updates every Patch Tuesday (the second Tuesday of the month).  The October 2016 Patch Tuesday updates are scheduled for 11-Oct-2016 and if you leave automatic Windows Updates enabled you will likely find that your "Checking for updates..." hang and high CPU consumption will return after Microsoft releases their next batch of Patch Tuesday updates on 11-Oct-2016.

To avoid this problem, I've permanently disabled automatic Windows Updates [Windows Update | Change settings | Important updates | Never check for updates (not recommended)].  I wait a day or two after each Patch Tuesday, check Dalai's webpage at http://wu.krelay.de/en/, and download and install the standalone update package (.msu file) for the latest Win32K.sys update added to Dalai's list.  Once the new Win32K.sys update is installed my manual Windows Updates always run "normally" (i.e., "Checking for updates..." finishes in about 25 min and not several hours) and my remaining Patch Tuesday updates install successfully.

These days it's unusual for Microsoft to release important security updates for Vista or IE9 outside of Patch Tuesdays, but when automatic Windows Updates are disabled you can always run a manual Windows Update (Windows Update | Check for updates) whenever you wish just to see if there are available updates.  These manual Windows Updates should run relatively quickly, and you shouldn't have to worry about "Checking for updates..." hangs and high CPU consumption until the next Patch Tuesday when Microsoft releases another large batch of security updates.

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32-bit Vista Home Premium SP2 * Firefox v49.0.1 * NIS v22.8.0.50 * MBAM Premium v2.2.1


Edited by lmacri, 02 October 2016 - 07:02 AM.





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