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Outlook links - This operation has been cancelled due to restrictions


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#1 NotionCommotion

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Posted 30 September 2016 - 09:14 AM

Running Windows 10 with Outlook 2007.  When clicking a link on an email, I get the following error:

 

This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.

 

What happened to led up to this....

 

Was using Google Chrome as my browser.  Windows recently did an automatic upgrade and then when clicking a link on an email, got the response to either open it with my default browser (i.e. Chrome) or Edge, but coldn't use the default browser.  Went to settings, tried to set default browser to Chrome, but Windows didn't allow it.  Went to control panel and did the same, and at least it showed Chrome as being the default browser, but it didn't seem to really take.  Uninstalled and reinstalled Chrome.  Uninstalled IE10.  Somewhere in the process, started getting "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.".

 

Please help.  Thank you


Edited by NotionCommotion, 30 September 2016 - 09:42 AM.


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#2 NotionCommotion

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Posted 01 October 2016 - 10:36 AM

Per https://support.microsoft.com/en-us/kb/310049, the following worked.

 

Method 2: Export and import the registry key from another computer
This section is intended for advanced computer users. For help with advanced troubleshooting, ask your system administrator or contact Microsoft Support.

Note Use this method only if the earlier instructions for each browser do not work to resolve this problem.

Step 1: Export the registry key from another computer
  1. On a computer that does not encounter this problem, click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. Locate, and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Classes\htmlfile\shell\open\command
  4. On the File or Registry menu (depending on your operating system), click Export
    2705599.png
  5. Note the location where the file will be saved. The registry file can be saved directly to the hard disk or floppy disk.
  6. Type a unique file name, and then click Save.
  7. Exit Registry Editor.
Step 2: Import the registry key
  1. Copy the exported registry key to the desktop on the problem computer.
  2. Double-click the .reg file.

    You may receive the following message: 

    Windows 10, Windows 8.1 and Windows 8
    Adding information can unintentionally change or delete values and cause components to stop working correctly. If you do not trust the source of this information in C:Users\<yourlogon>Desktop\regkey.reg, do not add it to the registry.
     
    Windows 7
    Are you sure you want to add the information in drive: location file was copied to\file name.reg to the registry?
  3. Click Yes, and then click OK.
Step 3: Verify that the String (Default) value of the "HKEY_CLASSES_ROOT \.html" key is "htmlfile"
  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. Locate, and then click the following registry subkey:
    HKEY_CLASSES_ROOT \.html
  4. Make sure that the value of the String (Default) is "htmlfile". If it's not "htmlfile", right-click (Default), click Modify, input htmlfile in the Value databox, and then click OK
    2889009.png
  5. Exit Registry Editor.





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