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BSOD - IRQL_NOT_LESS_OR_EQUAL


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#1 jcsb

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Posted 30 September 2016 - 04:10 AM

Hello all!

 

I'm trying to help someone out with a BSOD error that keeps coming back.

The BSOD error they've been getting is IRQL_NOT_LESS_OR_EQUAL which, by my understanding, points to a faulty driver. I've been trying to find out which driver exactly but so far I haven't found it yet. I was wondering if someone here could take a look at the dumps and point me in the right direction? Which driver is causing the issue?

 

Some information about the system:

 

· Type: Laptop

· Model number: HP Probook 450 G0

· OS - Windows 7, x64 original OS on the system, OEM version.

· Age of system: About 3 years

· Age of OS installation: Less than a month

 

History:

This laptop had this Blue Screen problem before. Because the error seemed to point towards a driver, we reinstalled the most important drivers from the official HP website for this model laptop. Finally, before restarting, we updated the BIOS as well. I don't know exactly what went wrong during the restart that followed, but it ended with the laptop completely unresponsive. The power button would not activate the laptop and the power supply light was blinking. In the end, we've ordered an HP repairman who replaced both motherboard and CPU and basically checked the hardware side of things all the way through. 

After this, the laptop booted again and it was decided to reinstall Windows 7 from the ground up.

 

Sadly, whatever driver caused the issues seems to be causing them again. So far we haven't found a pattern as to what triggers the BSOD. One day the laptop works fine for two weeks straight, then the other day it BSODs three times in a single morning. Because things went so disastrously wrong reinstalling drivers the last time, I'd like to go into round 2 a bit better informed ;)

 

I've attached the permon report and the other dump files as requested. Please let me know if you need any additional information, and thanks for the help! :)

 

 

Attached Files



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#2 usasma

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Posted 30 September 2016 - 11:59 AM

The systeminfo report is missing.

Please:

 

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.
NOTE:    Will not work with Windows XP

 

Please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

 

The memory dumps point to netr28x.sys - a driver for the wireless card in your computer.

This can be a hardware issue, a driver issue related to the wireless card, or another driver related to an internet aware application that works through the wireless card.

 

Please:

- download a fresh copy of the latest W7 compatible drivers from the HP website.  Then uninstall the current software (from Control Panel...Programs and Features), then install the freshly downloaded drivers.

- if the BSOD's continue, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Fri Sep 30 03:04:21.131 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\093016-17659-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23539.amd64fre.win7sp1_ldr.160902-0600
System Uptime:0 days 0:13:47.536
*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :netr28x.sys ( netr28x+4b8c1 )
BugCheck A, {fffff8a000c1f5d0, 2, 1, fffff80002efa22d}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: fffff8a000c1f5d0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002efa22d, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0xA_netr28x+4b8c1
CPUID:        "Intel® Core™ i5-3230M CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2594
  BIOS Version                  68IRF Ver. F.61
  BIOS Release Date             07/22/2015
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ProBook 450 G0
  Baseboard Product             1949
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 27 08:21:03.013 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092716-19375-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23539.amd64fre.win7sp1_ldr.160902-0600
System Uptime:0 days 0:00:53.418
*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
Probably caused by :netr28x.sys ( netr28x+4b883 )
BugCheck 5, {fffffa8003ce79c0, fffffa80098d6b10, 0, 1}
BugCheck Info: INVALID_PROCESS_ATTACH_ATTEMPT (5)
Arguments:
Arg1: fffffa8003ce79c0
Arg2: fffffa80098d6b10
Arg3: 0000000000000000
Arg4: 0000000000000001
BUGCHECK_STR:  0x5
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  avguard.exe
FAILURE_BUCKET_ID: X64_0x5_netr28x+4b883
CPUID:        "Intel® Core™ i5-3230M CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2594
  BIOS Version                  68IRF Ver. F.61
  BIOS Release Date             07/22/2015
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ProBook 450 G0
  Baseboard Product             1949
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 27 08:19:47.103 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\092716-19999-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23539.amd64fre.win7sp1_ldr.160902-0600
System Uptime:0 days 2:44:14.134
*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :netr28x.sys ( netr28x+4b8c1 )
BugCheck A, {fffff8a007060638, 2, 1, fffff80002ef922d}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: fffff8a007060638, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002ef922d, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0xA_netr28x+4b8c1
CPUID:        "Intel® Core™ i5-3230M CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2594
  BIOS Version                  68IRF Ver. F.61
  BIOS Release Date             07/22/2015
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ProBook 450 G0
  Baseboard Product             1949
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Sep 30 03:04:21.131 2016 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
usbfilter.sys               Wed Dec 14 02:44:02 2011 (4EE853C2)
iaStor.sys                  Wed Feb  1 19:15:24 2012 (4F29D59C)
BtAudioBus.sys              Thu Jun 14 23:17:09 2012 (4FDAA935)
HECIx64.sys                 Thu Jul 12 22:18:26 2012 (4FFF8572)
iusb3hub.sys                Tue Dec  4 08:17:56 2012 (50BDF804)
iusb3xhc.sys                Tue Dec  4 08:18:00 2012 (50BDF808)
iusb3hcs.sys                Tue Dec  4 08:19:34 2012 (50BDF866)
Accelerometer.sys           Tue Feb 26 15:08:10 2013 (512D162A)
hpdskflt.sys                Tue Feb 26 15:08:12 2013 (512D162C)
BtL2caScoIf.sys             Fri Apr 26 06:11:23 2013 (517A52CB)
Rt64win7.sys                Tue Jun 18 03:52:16 2013 (51C011B0)
avkmgr.sys                  Mon Sep 16 07:14:23 2013 (5236E80F)
ew_usbenumfilter.sys        Mon Oct 28 09:34:13 2013 (526E67D5)
ew_juextctrl.sys            Wed Jan  1 20:36:58 2014 (52C4C2BA)
ew_jubusenum.sys            Wed Jan  1 20:36:58 2014 (52C4C2BA)
ew_jucdcacm.sys             Wed Jan  1 20:36:58 2014 (52C4C2BA)
ew_juwwanecm.sys            Wed Jan  1 20:37:52 2014 (52C4C2F0)
IvtUrbBtFlt.sys             Tue Jan 14 04:29:39 2014 (52D50383)
IntcDAud.sys                Tue Sep  9 08:13:01 2014 (540EEECD)
igdkmd64.sys                Thu Oct 23 07:01:59 2014 (5448E027)
rtbth.sys                   Tue Dec 23 21:13:06 2014 (549A2132)
netr28x.sys                 Tue Dec 30 21:44:09 2014 (54A362F9)
avnetflt.sys                Wed Mar 23 15:51:07 2016 (56F2F3AB)
avgntflt.sys                Wed Jun 15 12:13:35 2016 (57617EAF)
avipbb.sys                  Tue Jun 21 09:13:01 2016 (57693D5D)

http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=BtAudioBus.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=BtL2caScoIf.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
http://www.carrona.org/drivers/driver.php?id=ew_usbenumfilter.sys
http://www.carrona.org/drivers/driver.php?id=ew_juextctrl.sys
http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys
http://www.carrona.org/drivers/driver.php?id=ew_jucdcacm.sys
http://www.carrona.org/drivers/driver.php?id=ew_juwwanecm.sys
http://www.carrona.org/drivers/driver.php?id=IvtUrbBtFlt.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=rtbth.sys
http://www.carrona.org/drivers/driver.php?id=netr28x.sys
http://www.carrona.org/drivers/driver.php?id=avnetflt.sys
http://www.carrona.org/drivers/driver.php?id=avgntflt.sys
http://www.carrona.org/drivers/driver.php?id=avipbb.sys
 


Edited by usasma, 30 September 2016 - 12:00 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 jcsb

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Posted 03 October 2016 - 04:07 AM

Much appreciated! I'll get to work with this and let you know the results.






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